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Extended Stay America - Kansas City - Shawnee Mission
- Hotels
- Merriam, KS
About this business
Location details
6451 E. Frontage Rd., Merriam, KS, 66202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Extended Stay, Mission Ks. Never stay at this Extended Stay, we didn't stay it was so bad. False advertising on web site that I booked. Wish i could upload photos. Carpet was filthy had blood stains. Tub was so gross with mold. Oh they had a phone from the 80's that was dirty and didn't have a cord, guess it was for looks, not a good look.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Rude and roaches The agent was rude about my arrival time. Lecturing me that if I was just 5 minutes later I would have no room. Roaches in kitchenette and washroom. Trash in breezeway Bed was comfortable
Business response:
Marc, thank you for your comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. Also, please accept our apologies for the lack of attentiveness ... read more
Bad customer Serra do bugs in the room.
Business response:
Thank you for staying at our hotel. We apologize for the unfavorable interaction you had with one of our associates. Thank you for bringing this to our attention, and we will address this appropriately. Also, our pest control provider will service the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We hope you will reconsider and stay with us again the next time you are in the area. Sincerely, Hotel Management
I did not like being charged a 200 dollar deposit and not getting it refunded after check out. considering there were I didn't use any features that would cause damage. This is a hidden charge that makes this comparable to a higher priced hotel. Considering the first night I couldn't go out to eat until the police finished with and arrest of one of the hotel patrons.
Business response:
Thank you very much for staying with us and taking the time to leave feedback. We are sorry our team did not provide you with a clear explanation of the charges during the check-in process. Please know our top priority is the safety and security of our guests and our employees. Our Security team is reliable and well trained, and we assure you we are investigating this issue. We also work very closely with the local Police Department to keep all of our guests safe and secure during their stay. Please contact me directly so we... read more
Disgusting!! Dirty and unsafe. Toilet paper holder wouldn’t stay on. Not even pillows. Grimey carpet. YUCK!!
Business response:
Please accept my apologies for your suite not being totally ready for occupancy when you checked into our hotel. We aresure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. We take great pride in the service, cleanliness and maintenance of our hotel, andwe hope this isolated incident will not keep you from returning to enjoy a greatexperience nex... read more
Frequently asked questions about Extended Stay America - Kansas City - Shawnee Mission
How is Extended Stay America - Kansas City - Shawnee Mission rated?
Extended Stay America - Kansas City - Shawnee Mission has a 2.8 star rating with 2,012 reviews.
When is Extended Stay America - Kansas City - Shawnee Mission open?
Extended Stay America - Kansas City - Shawnee Mission is open now. It will close tomorrow at 12:00 a.m.