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Extended Stay America - Kansas City - Shawnee Mission
- Hotels
- Merriam, KS
About this business
Location details
6451 E. Frontage Rd., Merriam, KS, 66202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our non-smoking room smelled of smoke and paired with cigarette burns on the wall and linens. After check in, the staff was unavailable after 3 attempts to contact them. I cannot recommend this hotel at all.
Business response:
Brian, thank you for your review. We are so sorry for the smokey stay and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We are also sorry for the unsatisfactory service you received from our front desk staff. We will bring your concerns to the attention of our team as we continuously strive to improve. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and acco... read more
Very dirty.
Business response:
Thomas, thank you for being our guest. We are sorry for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Didnt have my reservation thats was made 2+ weeks prior, we called to confirm multiple times they had us confirmed arrived and told they only had one room and it needed to be cleaned at 530 pm.
Business response:
Thank you for the candid review. We regret the predicament with your reservation and are sorry that we were not able to provide you with a room in an acceptable time frame. We will share your comments with our team and see what transpired and take steps to ensure we are more consistent in our service delivery. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback. Sincerely, Hotel Management
It had bed bugs n mess up my body n my wife body
Business response:
We appreciate you bringing these concerns to our attention. We are grateful for your thoughts on this matter and also for your patience. Thank you for your time; you have our assurance that we will address your comments appropriately. Sincerely, Hotel Management
Dirty carpet. Table not wiped off. Toilet did not flush. Musty smell. Just a nasty place.
Business response:
Thank you for taking the time to give us your feedback on your recent stay at our hotel. You are absolutely correct to expect a clean, well maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from first impression at check-in to final check-out will focus on exceptional customer service, and impeccable attention to detail in all areas of our property. Going forward it will show how proud we are to welcome our guests, ... read more
TRUE ROACH MOTEL!!! DO NOT STAY HERE!!!! I was in the room for an hour and couldn’t take how dirty it was so I left. A roach must’ve gotten in me in the process and followed me because I found it later running around the floor!!! SO GROSS!! I attempted multiple times to get a refund but was told the approver or manager wasn’t there to do it and I need to call back when they were. How convenient.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our Housekeeping Department and housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon Sincerely, Hotel Management
The property had stairs under construction. By my original room. They didn't tell me .until I got there. My mom had disability. We had to go to first room. Which was tooooooooo far away because of the construction. Plus the price was higher than advertised. I will be er go there again. I almost wanted my money back. But my mom needed a riom
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Very unhappy with reservation Still trying to get my money refunded they took out of my account- we went Friday to check in I had my reservation on my phone with confirmation # they did not hav my reservation they had another person for 3 days . They said I could cancel and get a new room which 2 days was taken out of my credit card- called hotels.com was on hold- to see what the confusion was -left the hotel to go out to eat at 7 pm (still on hold during our meal - no answer we went to another hotel and paid for 2 nights - ... read more
Business response:
Kathy, thank you for taking the time to share your thoughts regarding the reservation-related issues you experienced. We take these matters very seriously, so please allow us some time to investigate what went wrong. We regret the difficulties and inconvenience this caused you. We assure you that we will address this appropriately. Thank you and wish you safe travels. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Shawnee Mission
How is Extended Stay America - Kansas City - Shawnee Mission rated?
Extended Stay America - Kansas City - Shawnee Mission has a 2.8 star rating with 2,012 reviews.
When is Extended Stay America - Kansas City - Shawnee Mission open?
Extended Stay America - Kansas City - Shawnee Mission is open now. It will close tomorrow at 12:00 a.m.