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Extended Stay America - Kansas City - Shawnee Mission
- Hotels
- Merriam, KS
About this business
Location details
6451 E. Frontage Rd., Merriam, KS, 66202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was a $200 deposit that was not mentioned when I booked the room, and the room had been smoked in.
Business response:
Thank you for choosing us for your visit to Kansas City. Our deposit is listed on our website, and we apologize if this was not adequately communicated with you. We value hearing from our guests, and we appreciate your feedback. Also, we are sorry for the inconvenience you had in your room. Your concern will be shared with our housekeeping team so that corrective measures can be taken. Thank you once more, and we hope you will reconsider and stay with us again. Sincerely, Hotel Management
No stay The place was packed and they announced at the desk that there was a $200.00 deposit required. They kept my money and refused to allow cancellation.
Business response:
Jonathan, thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future. Sincerely, Hotel Management
Absolutely DO NOT stay here. The rooms we were put into were absolutely filthy, with dirty shoe marks on the floors, animal hair in floor boards coming up, dirty hand prints in the bathroom, a smoking smell in a supposed non-smoking room. I wouldn't even let my kids sit on the bed. We prompty called the front desk and let them know we would not be staying here and would be seeking a refund. We left after about 20 mins. and booked another room. This is a hotel where crackheads go to shoot up. The stairs to our room on the sec... read more
Business response:
Thank you for taking the time to give us your feedback on your recent stay at our hotel. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. We value your additional feedback and truly hope you will give u... read more
When we initially checked in we told the receptionist that we would need an early checkout because we were leaving very early and were assured there would be no issues. When we got to our room, the place was TRASHED. A lamp was knocked over, no pillows on the bed, pictures and mirrors taken off the wall, Tv missing, cabinets taken out and blocking the way to the bathroom. The electrical box was also opened and lights were not working. When I called the front desk to tell her about the state of the room her reply was “still?.... read more
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit and for the inconvenience it caused. Your feedback will be shared with our housekeeping and maintenance teams for review and action. Also, we regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for the inconvenience caused. We will look into what transpired, so this lapse in service is not repeated. We hope y... read more
They make you pay a 200dollar deposit on top of the daily rate. The property is like the projects. They only have one good employee, the rest are rude as hell and well have you staying in a dirty room.
Business response:
Thank you for letting us know about the rudeness of one of our staff members. We are extremely concerned with this behavior, and we apologize for this disrespect. Our staff genuinely cares about providing an enjoyable stay to all of our guests, and this isolated incident is not a reflection of our usual service standards. Our leadership team has spoken with this associate to remind her our main goal is to provide outstanding customer care to our guests. Again, we apologize for the unpleasant experience and hope you will reco... read more
Room was trashed when we got there we had to clean the room.. We never got a blanket the hole time we were there . we had to go up to office to get clean towls
Business response:
"Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better e... read more
Was charged but wasn't allowed to utilize my reservation
Business response:
We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
My room was not cleaned, i had to get another room. The rooms also reek of smoke.
Business response:
Thank you for being our guest and for reviewing your stay. We do want to apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business. Sincerely, Hotel Management
Smoke-filled room When I first arrived around 3PM, my room was not ready as it had not been cleaned (I was told). I told the desk clerk I would return after dinner with my family, and when I arrived at 9pm to check in there was no one at the desk. There was a sign to call a number, and it was the desk clerk who said she was cleaning a room for me. When I finally checked in and went to the room, it was still not ready as she had to return with a blanket for the bed and a another pillow. The room looked generally clean, but I ... read more
Business response:
Mark, thank you for taking the time to review our hotel. Please accept our apologies that your room did not meet your expectations. We have asked our housekeeping staff to look into your concerns. We appreciate your business and hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Shawnee Mission
How is Extended Stay America - Kansas City - Shawnee Mission rated?
Extended Stay America - Kansas City - Shawnee Mission has a 2.8 star rating with 2,012 reviews.
When is Extended Stay America - Kansas City - Shawnee Mission open?
Extended Stay America - Kansas City - Shawnee Mission is open now. It will close tomorrow at 12:00 a.m.