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Extended Stay America - Kansas City - Shawnee Mission
- Hotels
- Merriam, KS
About this business
Location details
6451 E. Frontage Rd., Merriam, KS, 66202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Half the lights didn't work Trash under bed No bathroom fan Other guests loud and disruptive Felt unsafe Pay more and stay elsewhere
Business response:
Thank you for being our guest. We apologize for the issues you experienced in your room and regret the inconvenience it caused. Please rest assured that your comments have been shared with our housekeeping and maintenance teams in an effort to improve our service and facilities. We are also sorry your sleep was disrupted by noise from other guests of the hotel. We are grateful for the feedback and hope you will reconsider and stay with us again the next time you are in the area. Sincerely, Hotel Management
NEVER AGAIN Front Desk Lady Was Very Nice... Got To My Room, Was In My Room For A HOUR Before I Got Bit By A Bed Bug. Long Story Short Got Full Refund.
Business response:
Thank you for being a guest at our hotel. We are very disappointed to read your concerns and regret the inconvenience you had in your suite. We assure you corrective actions are underway by our housekeeping team. We hope you will consider staying with us again so we can prove our dedication to a refreshed guest experience. Sincerely, Hotel Management
The property was dirty the staff was horrible minus one young lady. they are paying guest to clean rooms because the housekeeper aren't doing their jobs.
Business response:
Thank you for sharing your review. We are sorry for the cleanliness issue you encountered and regret you did not enjoy your stay with us. We have shared your concerns with the housekeeping team to be more diligent in their efforts going forward so we can improve our guest experience. Also, we want every guest to be treated with respect and authentic, friendly service. We sincerely apologize this was not your experience. Your feedback will be used to improve our services, and we appreciate your patience. We hope you will cons... read more
When I opened the door to what was supposed to be a non-smoking room, the room was filled with smoke. They had just finished cleaning it as they made me wait to check in. Something splattered across ceiling, stain on bed spread, and hardwood floor felt dusty.
Business response:
Thank you for sharing your review. We apologize for the unfortunate delay in getting your accommodations ready for your arrival. Moreover, we are sorry for the inconvenience you experienced due to smoke and also for the cleanliness issues you encountered in your suite. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We will share your feedback with our housekeeping team so that they are more diligent going forward. We hope to have another chance to redeem ourselves. Sincerely, Hotel Management
The bathroom door had a hole the size of my head. And the room stunk like stale cigars and its suppose to be a non smoking room.
Business response:
Thank you for staying with us and letting us know of the smoke issues you encountered. Our hotel policy prohibits smoking in certain areas of the property so we appreciate you letting us know so we can address it appropriately. Also, your feedback regarding the door will be shared with our maintenance team for review and action. It was a pleasure serving you and we hope to have you back for the seamless stay you deserve. Sincerely, Hotel Management
Not family friendly Room smelled like cigarettes, tub didnt drain very well, phone outlet was not secured to wall, tv remote in poor condition- as if a dog chewed on it, dog in room next door kept barking,.. mostly, im pretty sure few call girls were using rooms for hourly rates (if you know what i mean). I will never ne returning to this facility.
Business response:
We are extremely sorry to read about the situation you described. We have shared the shortcomings you observed in your room with the maintenance team members to fix them. Meanwhile, any suspicious activity reported on our premises is taken very seriously, and we will look into your concerns withthe appropriate individual. Thank you for your patience and understanding. Sincerely, Hotel Management
Just go over budget at a better hotel!! Terrible smoke smell permeating every thing (including pillows), cigarette burns on table/countertops. Floor was disgusting, thick film that I could see someone else's footprints in (not my sole design or size). Activated charcoal and an open box of baking soda didn't even reduce the odor!
Business response:
Thank you for being our guest and for taking the time to post a review. We are sorry for the unpleasant experience you had with your room and apologize for the cleanliness issues you encountered. We will share your comments with our team and make sure we are more diligent going forward. We appreciate your feedback and hope to have the chance to serve you better the next time you are in our area. Sincerely, Hotel Management
1st room they put us in smelled musty and the shower had no hot water, they ended up movong us to a different room because of the shower issue. I understand thay we have haf to make alot of changes to the way we run business do to covid. But no coffee available anywhere pn site is a let down. Will not stay here again
Business response:
Thank you for your review. We sincerely apologize for the cleanliness and maintenance issues you encountered in your initial suite. Your feedback has been discussed with the appropriate team members to improve the quality of our accommodations moving forward. Please allow us to regain your confidence by staying with us again when your travels bring you back to this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Shawnee Mission
How is Extended Stay America - Kansas City - Shawnee Mission rated?
Extended Stay America - Kansas City - Shawnee Mission has a 2.8 star rating with 2,012 reviews.
When is Extended Stay America - Kansas City - Shawnee Mission open?
Extended Stay America - Kansas City - Shawnee Mission is open now. It will close tomorrow at 12:00 a.m.