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Extended Stay America - Kansas City - Shawnee Mission
- Hotels
- Merriam, KS
About this business
Location details
6451 E. Frontage Rd., Merriam, KS, 66202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
horrible had to kill roaches the whole time i was there,and loud guess
Business response:
Michael, thank you for our review. We are sorry for the insects you found in your suite and regret the disappointment it caused. Your feedback has been discussed with our pest control provider to address the problem you outlined. We also wish we had the opportunity to address the noise issues while you were here. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Arrived and great greeting. Made my way to room dropped off bag and headed out to attend a meeting and then pick up my grandkids. No double beds, no roll away available, but did get two extra pillows promptly. First night, no television station would come in longer than 5 seconds. The young lady made every effort to assist in getting the channels to work properly and since it was after 9 pm there’s truly nothing else she could have done. So no TV! Second day thanksgiving gone all day, no one came to room to clean, give fresh... read more
Business response:
Erin, thank you for your review. We apologize for not living up to your expectations and the issues you encountered while getting the towel. Please know, our housekeeping service is provided once a week for guests staying eight or more nights. For those who are staying for shorter periods of time, services are available for a minimal fee, and linen exchange is available at the front desk at any time and complimentary. Also note, coffeemaker is available at the front desk upon request. Moreover, we will share your concerns re... read more
Not comfortable Unfortunately our stay at the hotel was not so pleasant, too noisy people arguing, screaming running in the early morning, second we asked for an extra towel and they never brought it, there was nothing more than a soap we asked for shampoo they never brought it, the bathroom was dirty the Bathtub was not well washed, unfortunately our stay was not comfortable.
Business response:
Margarita, we appreciate your feedback. Please accept our apologies for the noise disturbances you experienced from other guests and the housekeeping service issues that you encountered during your stay. These concerns should not have gone unaddressed, and we are sincerely sorry for how much it affected your visit. Your comments have been shared with our team to make sure they are more diligent going forward. We regret the inconvenience caused, and we hope you will give us another opportunity to serve you in the future. Sinc... read more
Puke infront of my room door To start the night off, I arrive and was forced to wait outside the lobby for 20 mins while the employee helped another client that arrived at the same time as me. They were let in and I was locked out. The employee and customer stood around and I wasn't let in until another customer wanted to be let in. Then the second customer was helped before me even though I had waited outside in the rain. Finally got my room key and started to unload my car. As I was walking towards my room, there was puke,... read more
Business response:
Brenda, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Never again Absolutely never again. There was no one at the front desk when i went to check in. And when i called the front desk from my cell phone they answered their wireless phone and had an attitude when i told them i was at the front desk to check in. Than when i got to the room the tv didnt work and they wouldnt switch us to a new room. Than when i went to take a shower and get a towel down from the rack i saw someone elses hair all on the towel. It was folded up but the hair was all in the towel. So i went to the offi... read more
Business response:
Crystal, thank you for sharing your comments. We are sorry for the issue you encountered upon arrival and regret the problems you had in your accommodation. Moreover, we apologize that we could not resolve it to your satisfaction. We understand your frustration and have shared your feedback with the appropriate teams to improve our service and facilities going forward ensuring we do not repeat this again. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and acc... read more
Business response:
Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Meh... doesn't match up with typical ESA not very clean, didn't seem like they cleaned the room well, had defects in many places. Advertised for breakfast but when I asked, I was told just come to office in the morning if I want something, saying that they only have muffin & granola bar... Room also only had 2 tiny pillows... I stayed at other extended stay america before but never been disappointed like this particular location.
Business response:
Thank you for your review. We do apologize for the problems with your room. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. Moreover, we regret your disappointment with our grab-and-go breakfast not being available during your stay due to the current circumstances. Please know we have updated information on our hotel's website so our guests can be aware of what we offer currently. We value your concerns and hope to have another chance to prove ourselves. Sincerely, Hotel... read more
Ever again It wasn't clean, the bed tipped if you sat on it, i left about an hour into the stay i asked for a refund was told it would be the next morning to which it wasn't, when called they said it would be 6 to 7 days the only thing they refuded was 35.00 out of the 185.
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your visit. For any issues unresolved regarding the charges, please reach out to us. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Shawnee Mission
How is Extended Stay America - Kansas City - Shawnee Mission rated?
Extended Stay America - Kansas City - Shawnee Mission has a 2.8 star rating with 2,012 reviews.
When is Extended Stay America - Kansas City - Shawnee Mission open?
Extended Stay America - Kansas City - Shawnee Mission is open now. It will close tomorrow at 12:00 a.m.