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Extended Stay America - Kansas City - Shawnee Mission
- Hotels
- Merriam, KS
About this business
Location details
6451 E. Frontage Rd., Merriam, KS, 66202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The 1st room we was placed in was not ready even 30 minutes after check in. The front desk moved us to another room. The remote didn't work. The phone didn't work. We was tired so we crashed for the night. Coming back for the next night we couldn't get back in our room. Went to the front desk and was told we was trying to get in the wrong room. We knew what room we was in and where our stuff was left. After getting our keys changed back to our room we go back and other
Business response:
Thank you for posting a review of your stay. We apologize for the cleanliness and maintenance issues you encountered in your room. We have shared your feedback with the appropriate teams, and we are working with them to fix the problems you mentioned. We also regret the inconvenience you had due to the keycard of your accommodations. We have addressed this concern, and we hope you will see this as the isolated incident that it was. Please consider giving us another opportunity the next time your travels bring you this way. S... read more
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
No parking, people hanging around looked like druggies, in and out loud all night. Check was cool. First room they put us in was not cleaned from the previous people so they switched us to an upstairs room, i needed down stairs. Frig and freezer was disgusting, carpet was filthy, bathroom was not clean. I will never stay here again. I'm afraid to stay at any Extended Stay. Huge waste of money.
Business response:
Thank you for being our guest. We are sorry for the difficulties you experienced during your visit and for the cleanliness issues you encountered during your stay. Your feedback has been discussed with our housekeeping team to make sure we are consistent with our service delivery. We appreciate your business and hope to have the chance to make it up to you on a future visit. Sincerely, Hotel Management
My bed was so dirty full of hair and the tables were dirty. I had to leave form being so disgusted! The check in was easy. I probably wouldn’t go back to this property even though I’ve been here several times before. I do have pictures and video.
Business response:
Thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and we are truly sorry for that. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Man was rude when I was calling trying to check in
Business response:
Thank you for being our guest. We are extremely concerned to read your comments and apologize for the issue you had with our front desk service. Our staff genuinely cares about providing an enjoyable stay to all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this is not repeated. We apologize for this unpleasant experience and hope you will consider a second visit. Sincerely, Hotel Management
Still disappointment. Smoking is a big problem at this location
Business response:
Thank you for choosing to stay with us. We apologize for the smoke smell you experienced while you were here. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We would like to regain your trust, and we hope to host you again in the future. Sincerely, Hotel Management
Needs to be deep cleaned Breakfast was a box of granola bars. Bathroom and kitchen both needed a good cleaning. Lobby photo is inaccurate, the breakfast area is where those two chairs are located. The photo showing the coffee, oatmeal and basket of treats is the entirety of the breakfast available.
Business response:
Thank you for sharing your feedback with us. We sincerely apologize for your disappointment with the breakfast and cleanliness of our property. We have shared your comments with appropriate members of our staff and taking the necessary steps to improve the experience of our future guests. We hope to have another chance to deliver excellent hospitality for which we are known. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Shawnee Mission
How is Extended Stay America - Kansas City - Shawnee Mission rated?
Extended Stay America - Kansas City - Shawnee Mission has a 2.8 star rating with 2,012 reviews.
When is Extended Stay America - Kansas City - Shawnee Mission open?
Extended Stay America - Kansas City - Shawnee Mission is open now. It will close tomorrow at 12:00 a.m.