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Extended Stay America - Kansas City - Shawnee Mission
- Hotels
- Merriam, KS
About this business
Location details
6451 E. Frontage Rd., Merriam, KS, 66202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I arrived at 1 am. The front door was locked and the front desk vacant. A note on the door gave me a local number which was not answered or a phone north of the entrance to national reservations. The person at the other end called the front desk and the manager and got no answer. They said they could't help me. I had to walk next door (it was 25 degrees) and spend $75 at Quality Inn. The next day the manager at Extended Stay said the front desk person was in the laundry. INSTALL A DAMNED DOORBELL!
Business response:
Timothy, thank you for leaving your review. We regret learning that our front desk staff member was not available during the time mentioned and apologize you could not stay with us this time. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We are grateful for your patience and hope you will revisit us on your next visit to the area. Sincerely, Hotel Management
We got there at 2am, and no one was at front counter, and when the guy came it was after 10 minutes and it was super cold, the breakfast they advertise i'ts a coffee with a little muffin, when ask the clerk if we can check out later she said 12 o'clock is the best she can do.
Business response:
Thank you for sharing your comments. We are sorry that our front desk staff member was not available upon your arrival and regret the inconvenience caused. Moreover, we are sorry for not meeting your expectations with our breakfast. Your comments will be shared with our Brand Leaders to assist them when determining new breakfast choices. We hope to have another opportunity to welcome you back so that we can provide you with a much better experience. Sincerely, Hotel Management
When arrived there was no desk person. She was later found in a vacant room sleeping or something. A group of guest waited 45 min or so for a person to arrive. Left and went to a different hotel.
Business response:
Thank you for staying with us and leaving your review. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We are grateful for your patience and hope you will revisit us on your next visit to the area. Sincerely, Hotel Management
I had to leave the room was so dirty the floors stained and extremely filthy. The bed sheets were old and the room spelled so bad I had to get out of there. It made me gag. Front desk was rather cold and they said I wouldn’t get charged for canceling but then I got a $66 charge on my card that I now have to dispute. Never staying there ever. Also the pictures of the hotel online are deceiving and don’t show that the entrance to each room is outside. Not happy and it was a big waste of my time checking in and checking out lat... read more
Business response:
Thank you for staying at our hotel. We apologize for the cleanliness issue you encountered in your room and regret the disappointing stay you had. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. If you... read more
Didn't get the room. And was still charged for it.
Frequently asked questions about Extended Stay America - Kansas City - Shawnee Mission
How is Extended Stay America - Kansas City - Shawnee Mission rated?
Extended Stay America - Kansas City - Shawnee Mission has a 2.8 star rating with 2,012 reviews.
When is Extended Stay America - Kansas City - Shawnee Mission open?
Extended Stay America - Kansas City - Shawnee Mission is open now. It will close tomorrow at 12:00 a.m.