Extended Stay America - Kansas City - Shawnee Mission

Business response:

Thank you for sharing your feedback. Since we are an extended stay property, our guests often bring their personal items like hair-dryers and other things, but these are also available upon request at the front desk. That being said, we would like to apologize as our associates did not provide the amenities to you in your room. Your concern has been shared with the front office team to improve our service levels. We also apologize for the odor issue you had in your room, and your concern has been discussed with the housekeep... read more

Business response:

Thank you for your comments regarding your recent stay. We regret that you experienced housekeeping issues in your room so please accept our apologies for this. We are meeting with the housekeeping team to see where we fell short in servicing your room, as we have processes in place to double-check our rooms before we mark them off as clean and ready. We are sorry your sleep was disturbed by noise. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comf... read more

Business response:

Thank you for reviewing your stay. We apologize for the cleanliness issues you encountered in your accommodation and the inconvenience you had poor service you received from one of our associates. Please be assured that we have discussed your feedback with our housekeeping team to be more diligent with their efforts moving forward. We have also shared your concerns with our team to remind them our main goal is to provide outstanding customer care to our guests. We would like to regain your trust, and we hope to host you agai... read more

Business response:

May, thank you for your review. We apologize that your sleep was disrupted due to the cleanliness issues in your room. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to evaluate your visit. We apologize for the cleanliness issues you encountered in your room. We have checklists in place to inspect every room after it has been serviced. Unfortunately, we missed something during this process, and for that we’re sorry. We have shared your concerns with our housekeeping team, and we’re working with them so we can redouble our efforts to ensure all the procedures are being followed thoroughly. Please consider giving us another opportunity to provide you with the ... read more