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Extended Stay America - Kansas City - Shawnee Mission
- Hotels
- Merriam, KS
About this business
Location details
6451 E. Frontage Rd., Merriam, KS, 66202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This has been by far the worst hotel experience that I have experienced in 29 years.. I showed up to check in at 12:06 am to check into a hotel to be greeted with a sign to call a specific number.. I called that number only to get a recording and be on hold for 15 plus minutes. During the time I was on hold someone who had a room right next to the lobby let me In only to my surprise his entire Room and himself smelled of weed to the 5th degree. After he let me in I actually waited another 10 min before I was actually acknowl... read more
Business response:
Thank you for being our guest. We are sorry for the issue you experienced at the time of check-in. We assure you that we’re reviewing this situation to see what went wrong and, we're taking extra care to avoid this in the future. Also, we apologize for the smoke odor you encountered. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Absolutely Horrible Worst motel experience of our lives- blood on the door, feces on a plunger in the bathroom, greasy substance all of the floor, hairs on the bed, reeked of smoke. Would not give us our money back and we left without staying.
Business response:
Thank you for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your visit. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. We do hope you will give us a chance to prove ourselves. Sincerely, Hotel Management
Dirty Rooms Friendly staff. Dirty rooms and sketchy guests.
Business response:
Evren, thank you for being our guest. Although you were pleased with the service provided by our associates, we apologize for the cleanliness issues you encountered in your room. Our housekeeping staff takes pride in what they do daily, and we also have procedures in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Ho... read more
This place is horrible. Took forever for the front desk clerk to get to the door and it smelled strongly of marijuana. She was pleasant when checking. They made me sign a $250 if room is smoked in...needless to say when we got to the room it smelled VERY strongly of cigarettes and there were burn marks on the sofa, bedding, table, sink, and even the toilet. Everything felt like it was covered in filth. When checking out after a few hours of sleep the front desk clerk did not even answer me back when asking about the conditio... read more
Business response:
Thank you for being our guest and for the valued feedback. We are so sorry for the smokey stay. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention so we can address it appropriately. Thank you for letting us know. It was a pleasure to have you as our guest and we hope to have you back for the seamless stay you deserve. Sincerely, Hotel Management
I was there for 2 nighta. Urine on the bed. I had to cleqn the sheeta myself. No cleqn blankets and the housekeepers were very rude.
Business response:
On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy and safe environment for all of our guests. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerely, Hotel Management
Very dark area and hard to see room numbers at night. Some shaddy things going on in the parking lot "probably drugs". There were Ants crawling on the bed. They bedding was stained and dirty. The floor was dirty. The room had a foul smell. I was in the room 2 minutes and decided to drive home instead. I will not recommend staying here.
Business response:
Please accept our most sincere apologies for the odor and cleanliness issue you encountered while you were here. Your experience has been immediately discussed with the housekeeping department, and we are working closely with them in an effort to improve our service levels to ensure such incidents do not repeat. We hope to have another chance to deliver you an exceptional visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Shawnee Mission
How is Extended Stay America - Kansas City - Shawnee Mission rated?
Extended Stay America - Kansas City - Shawnee Mission has a 2.8 star rating with 2,012 reviews.
When is Extended Stay America - Kansas City - Shawnee Mission open?
Extended Stay America - Kansas City - Shawnee Mission is open now. It will close tomorrow at 12:00 a.m.