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Extended Stay America - Kansas City - Shawnee Mission
- Hotels
- Merriam, KS
About this business
Location details
6451 E. Frontage Rd., Merriam, KS, 66202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great rates, but it seems like at the cost of quality. When I arrived the front desk attendant was on a personal call for several minutes of the check in, but was great once she was off. The room had recently been worked on and there was plaster or caulking on the floor and the shower curtain was in the sink. It appears they did not check the room before allowing it to be occupied. I assumed the room would be cleaned the next day so I let it go. When i returned the following day the room had not been cleaned, which I found o... read more
Business response:
Thank you for your recent visit and for your feedback. We're sorry that you had a poor experience. Our team strives to make sure that each guest has a pleasant stay, so we apologize that we fell short. Thank you for pointing this out, as it will help us in making improvements. We hope you will reconsider this an isolated incident and come back for another stay. We would love the opportunity to provide you with the hospitality that you should have experienced during this trip. Sincerely, Hotel Management
Underwhelming service I couldn't even stay there because there was no one to check me in. I waited 45 minutes for someone to answer me/hotels.com representatives. After an hour and a half I finally got settled in at a different hotel. I have had issues checking in with them for the last several weeks (5-6 weeks in a row). The daytime desk clerk and manager are rude and not interested in assisting customers.
Business response:
Cristina, thank you for evaluating your recent experience. We are sorry for the issues you encountered during check-in, and we apologize for this unpleasant experience. We realize the importance of a first impression, and this is not the impression our guests should have of our hotel. We hope to have the opportunity of making your next visit with us outstanding from the moment you enter. Sincerely, Hotel Management
Not ever coming back here Incompetent staff. I won’t waste any more time with this hotel or with hotels.com. I could not even reasonably check in and had to find a new hotel in the middle of the night and have to dispute the credit card charges.
Business response:
Dear Guest, thank you for reaching out to us with your review. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. Please reach out to the booking agent used, we are confident they can assist you with any billing issues. We understand the frustration and truly hope you will offer us another opportunity to serve you. Thank you. Sincerely, Hotel Management
Business response:
Erick, thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
I was placed in 2 dirty rooms on the same night. When I was checked into the first room, I callled the front desk and he quickly and efficiently moved me to another room. Unfortunatelt, that room was not clean either, so I asked for a refund and immediate xhexk out (at 1am!!). The front desk clerk was apologetic and worked with Orbitz to quickly refund my stay. Altogether, a horrible experience, but the gentleman at the front desk maintained a professional composure a d did everything in his power to rectify the situation BO... read more
Business response:
Thank you for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping team to make sure all procedures are being followed so this does not happen again. Please give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
The property was available and on our route. The room could have been cleaner. The property has you sign a non-smoking agrement and advisory of fine, however the room had ashes on the carpet. The carpet could use some good deep cleaning. There was also sticky BBQ sauce on the carpet. The toilet bowl on the outer of the bowl could have used a good wipe down and finally bust most importantly, i picked up pet hair on my PJs when i got out of bed. I understand that the hotel is pet friendly, however, i would expect the sheets to... read more
Business response:
Lupe, thank you for sharing feedback about your stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. Your feedback has been shared with the housekeeping team to be more diligent in their work so that our future guests never encounter a similar issue. Counting on your kind generosity to accept our apology, we hope you will consider returning to ou... read more
The parking lot wad a sheet of ice. It was suppose to be a no smoking but smelled like smoke.
Business response:
Trenna, thank you for your feedback. We are sorry for the smoke smell you experienced while you were here. Please know we are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Check in was confusing, required signature forms are not relavent to third party registrants. I was told they couldn’t give me a paid receipt due to me booking through third party on line. Television remote and TV guide was filthy. Bedding had what felt and looked like rock salt residue under the blankets. Also there was not any drinking cups in the room. Only one waste paper basket and it was hidden in a cabinet.
Business response:
Thank you for the specific feedback about your stay. We apologize for the difficulties you had while you were here. Please be assured that we have discussed your feedback with the concerned departments, and we’re working with them in order to prevent such incidents from happening again. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Shawnee Mission
How is Extended Stay America - Kansas City - Shawnee Mission rated?
Extended Stay America - Kansas City - Shawnee Mission has a 2.8 star rating with 2,012 reviews.
When is Extended Stay America - Kansas City - Shawnee Mission open?
Extended Stay America - Kansas City - Shawnee Mission is open now. It will close tomorrow at 12:00 a.m.