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Extended Stay America - Kansas City - Shawnee Mission
- Hotels
- Merriam, KS
About this business
Location details
6451 E. Frontage Rd., Merriam, KS, 66202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was good room was dirty hadn't been cleaned bathrom tub was continuously dripping reserved a room with queen bed gave me double bed
Business response:
Dean, we know a well-maintained room sets up the tone for an excellent stay, but we apologize as this wasn’t your experience. Please, be assured we take the cleanliness of our rooms very seriously so your feedback is shared and remedial steps within our housekeeping department are underway to ensure this issue does not happen again. Please consider giving us another chance to showcase you our improved side. Sincerely, Hotel Management
This place reeked of marijuana and cigarettes. There was hair in our bathtub toilet and sink. There were people constantly smoking near or in front of our door which was very unpleasant considering we have a small child. Cigarette butts everywhere. Just gross
Business response:
Dear Jordan, thank you for choosing our hotel for your stay.We aresorry for the inconveniences you and your family experienced due to the smoke smell throughout your visit. We have strict policies where we prohibit smoking in some areasso we appreciate you bringing this to our attention so we can address it appropriately. Thank you for staying with us, and we hope to welcome you once again to our hotel. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Upon check-in, I was told there were no vacancies. I was left with no where to stay. I was offered no explanation, no refund, no apology.
Business response:
Dear Lynn, we are so sorry for the poor arrival experience and for the issues with your reservations. Please reach out to us directly and we will be happy to take a closer look. It is our hope to leave you with a more favorable outcome and restore your trust back in our hotel. Thank you and we look forward to speaking with you. Sincerely, Hotel Management
Stay away Stayed at the hotel to visit family for new year. Key cards always malfunctioned and stopped working so we had to get them reactivated multiple times. What's worse is we came back to rest at our room after attending a new year's party. The lobby was closed and of course, our key card wasn't working. We could not get into our room at 3am and had to find somewhere else to stay till the morning.
Business response:
Please accept our sincere apologies for the unfortunate incident and regret the inconvenience caused due to the maintenance issue with the card keys. Your feedback has been shared with the concerned teams to ensure we step up our game and deliver better service moving forward. Please consider staying with us again so we can provide you with a better experience. Sincerely, Hotel Management
Business response:
Dale, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
It smells like second hand smoke in the rooms and I got charged a "smoking" fee. I dont smoke and i even went to the office after check in and ask for spray. I called and never recievced a call back.
Business response:
We appreciate you taking the time to post a review. As we are a non-smoking property, we adhere to a strict 'no smoking' policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We are sorry for any inconvenience. Thanks for the feedback, and we hope to have an opportunity of welcoming you back. Sincerely, Hotel Management
I saw stained carpet, moldy shower, no soap in bathroom, and management's utter oblivion about derelicts wandering in the parking lot. Everything about this place shows it to be positively hazardous to travellers unlucky enough to wander in. Avoid this place even if the management pays you to stay.
Business response:
Martin, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Shawnee Mission
How is Extended Stay America - Kansas City - Shawnee Mission rated?
Extended Stay America - Kansas City - Shawnee Mission has a 2.8 star rating with 2,012 reviews.
When is Extended Stay America - Kansas City - Shawnee Mission open?
Extended Stay America - Kansas City - Shawnee Mission is open now. It will close tomorrow at 12:00 a.m.