Extended Stay America - Kansas City - Shawnee Mission

Business response:

Thank you for taking the time to post a review. We are sorry for the maintenance issue you encountered during your stay with us. We have made a note of your feedback and have shared it with the concerned team so that we can improve our future guest's experience. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. However, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management 

Business response:

Jenn, we are sorry for the cleanliness issue you encountered and that you found our bed uncomfortable. We wish we had the opportunity to resolve this issue while you were here, as we would have done our best to make your visit a comfortable one. Also, Your feedback has been discussed with our housekeeping team to be more diligent going forward. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Dear Guest, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking time to leave feedback. We are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix up. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. We hope the positive aspects of your visit will encourage you to choose us again in the future. Hotel Management 

Business response:

Thank you for letting us know about your recent stay and the issues you experienced with your room. We only wish we could have addressed these issues while you were here so you didn't leave the hotel with a negative impression. Our housekeeping associates work hard to make sure all of our rooms are spotless and in good working order. We appreciate your feedback and will make the necessary adjustments to prevent this from happening in the future. We hope you will consider staying with us again. Sincerely, Hotel Management 

Business response:

Mari, we apologize as we couldn’t provide you with the room of your choice due to the delay in cleaning that particular room and the issue had in your bathroom. The respective teams concerning these issues have been alerted for review and action. We hope you’ll give us a chance to regain your trust in the near future. Sincerely, Hotel Management 

Business response:

Jay, thank you for reviewing our hotel. We're sorry for not meeting some of your expectations and for the inconvenience you had due to it.We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We hope tohave the chance to make it up to you on a future visit. ​​​​​​​Sincerely, Hotel Management 

Business response:

Brian, thank you for the review of our hotel. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Please be assured that we have discussed your feedback with the concerned teams, and we're taking immediate actions to make sure future guests do not experience the same problems. We hope you will consider giving us a second chance the next time you are in Merriam. ​​​​​​​Sincerely, Hotel M... read more