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Extended Stay America - Kansas City - Shawnee Mission
- Hotels
- Merriam, KS
About this business
Location details
6451 E. Frontage Rd., Merriam, KS, 66202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I stayed for 9 days. My room flooded badly from a mistake made by the irrigation system people on day 4. Nobody helped me clean it up or cared that my carper was wet. The next day. I killed 4 spiders on my bed and everyday day after that they got worse coming out of my suitcases on the floor and walls and loved my bed. I let the staff know and was given a can of ant & roach killer then told I could swap my sheets if I brought them to the faculty laundry room as long as they had some clean. I complained for 4 days and finly o... read more
Business response:
Thank you for being our guest and for taking the time to leave feedback. Please know that we have strict policies and procedures in place to prevent pest control issues. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Business response:
Stephen, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Did not stay Upon arrival, we were informed our room was upstairs in the back. No information provided on where to park or any info on way to room. During our walk to the room, we encountered 2 people, in hallway and next their rooming, smoking. Security guard walked by without saying anything and signs stating no smoking within 100 feet were ignored. Entered room and could instantly smell cigarette smoke from an earlier occupant. Sheets smelled as such. Myself and son have sinus issues, so was not pleasant. We stayed for... read more
Business response:
Thank you for choosing our hotel for your stay. We are sorry for the inconvenience you experienced due to the smoke smell in the hallway and room. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention so we can address it appropriately. Thank you for staying with us, and we hope to welcome you and your son once again to our hotel. Sincerely, Hotel Management
Comforter and extra blanket were both stained. Long term Residents of the hotel used common areas to lounge around, drink their coffee, smoke, etc. 2 of them sat on the stairs right outside of my room and were kissing and just loitering. The manager stopped and chatted with them so it was obvious it was not discouraged. At 5am the same man was out there smoking and coughing; woke me up. Made me feel uncomfortable coming in and out of my room
Business response:
Crystal, we apologize for not meeting your expectations and for the cleanliness issues you had with the bedding. We have shared your feedback with the housekeeping team for review and action. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Poor maintenance, uncaring, unfriendly staff, . Never again!
Business response:
Jackie, thank you for reviewing your experience at our hotel. We apologize that your stay was unsatisfactory and want to assure you that we are taking action to avoid such problems in the future. We hope you will stay with us again so we can provide you with the excellent service for which we are known. Sincerely, Hotel Management
Over booked the rooms! Reserve 2 rooms and wasn’t able to get the other room. Manager was unprofessional front desk person tried her best help us. Rooms didn’t have any towels
Business response:
Belinda, thank you for reviewing your stay. Please accept our apologies for the mix-up with your reservation and for the behavior of one of our associates. Please be assured that we’re investigating what went wrong in your instance and working on our procedures to prevent such incidents from happening again in future. We have also shared your feedback with our team to remind them our main goal is to provide outstanding customer care to our guests. We hope to have a future opportunity to restore your confidence in us. Sincer... read more
I stay at Extended Stay a few times a year. It’s a cheap clean room with a kitchen, that’s great! Mission’s had no pillowcases. I was told the residents take them for their own households. I used my T-shirt for a pillowcase. I do think they are washing the pillows though because they are very lumpy like they’ve gone through the laundry. The towls were stained. There was no trash can, so I left my used Kleenex’s on the counter (sorry housekeeping!). My curtains would not close all the way because one side was not anchored to ... read more
Business response:
Molly, thank you for your review. We’re glad to know you liked the service provided by our staff, but we apologize for the cleanliness and maintenance issues you experienced in your room. Please be assured that we have shared your concerns with the respective teams, and we’re working with them to improve our service and facilities going forward. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Won't stay here again. Hot water was broken and was supposed to be fixed the next day. Got back the next night to NO WATER. Staff didn't really seem to care or offer anything other than "it is what it is". Also, our room smelled terrible of pet odors.
Business response:
Jennifer, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Business response:
Chris, first and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Shawnee Mission
How is Extended Stay America - Kansas City - Shawnee Mission rated?
Extended Stay America - Kansas City - Shawnee Mission has a 2.8 star rating with 2,012 reviews.
When is Extended Stay America - Kansas City - Shawnee Mission open?
Extended Stay America - Kansas City - Shawnee Mission is open now. It will close tomorrow at 12:00 a.m.