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Extended Stay America - Kansas City - Shawnee Mission
- Hotels
- Merriam, KS
About this business
Location details
6451 E. Frontage Rd., Merriam, KS, 66202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I arrived at the hotel after a long day of work ready to relax. I go to check into my room and it took at least 30 to 40 minutes, then to top it off they give me a room with someone else already in it. They give me a different room and it is dirty stains on the sheets and trash on the floor, I was so tired I just through the dirty sheets on the floor and went to bed, I will never stay at this hotel again.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Definitely will not return The Staff was to distracted to even complete the paperwork/Check-in properly. Took longer then expected. The Blankets on the bed had Blood stains on them on the reverse side. The room didnt smell pleasing at all or like it had been cleaned. There were not enough towels for 2 adults and complimentary Toiletries. Tissue roll was half finished. The Tub was not cleaned properly. The Continental breakfast was just a Blueberry or Banana-nut Muffin and some granola
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. Once more, we apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel... read more
The hotel overbooked, and did not Have a room. The hotel did not have a room, even though we reserved and paid for it through Expedia. So we don’t know how the room was, (the carpet, bathroom, bed), or their breakfast options. We drove next door and the Quality Inn rented us a King room at less than Expedia’s discount price. And their hot breakfast was great, btw.
Business response:
Thank you for being our guest. We are sorry we were unable to amend your reservation as it was booked through third party website. These changes need to be routed through the reservation agent as they are prepaid bookings. Thanks again, and we hope to host you back so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Not clean For a few hours nights sleep I guess it was OK. Dead bugs around the room dirty sock left under the bed with bunch of dog hair. No bar soap in the bathroom and towels had black spots on them.
Business response:
Please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly.We will address this matter with our Housekeepingteam in order to ensure changes are made immediately to solve these problems.We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Sincerely, Hotel Management
The remote needed battery, no dishes, no coffee maker asked to move to ground level because of legs no help, ask for extra towels never received it. Will not recommend to friends.
Business response:
Thank you for choosing to stay at our hotel. We are sorry you were disappointed with our service and your accommodations. Please accept our apologies for letting you down. We have shared your feedback with our team in an effort to improve our service moving forward. We hope you will give us another chance to provide you with the visit you deserve. Sincerely, Hotel Management
Business response:
Thank you for your stay. Our goal is to provide every guest with an outstanding visit, and from your rating, it appears that we did not do that for you. We apologize the difficulties you experienced and hope you will give us another chance to provide a much better visit. Sincerely, Hotel Management
Check in was horrible staff was horrible. We were given the wrong room had only one bed had to then take all of our things back to the car and get a new room. The next room was filthy!
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Dirty underwear hanging in bathroom. Trash under bed. A shoe under the air conditioner. No trash can anywhere.
Business response:
Thank you for choosing to stay at our hotel. We are sorry you were disappointed with our service and your accommodations. Please accept our apologies for letting you down. We hope you will give us another chance to provide you with the visit you deserve. Sincerely, Hotel Management
I did not receive my room in time and it was not clean both the times I came in.
Business response:
Laura, we are sorry for the wait time issue you experienced at the time of check-in due to your room not being ready for the occupancy. Your review will be taken as a tool to ensure that all procedures within our front desk and housekeeping departments are being followed. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Shawnee Mission
How is Extended Stay America - Kansas City - Shawnee Mission rated?
Extended Stay America - Kansas City - Shawnee Mission has a 2.8 star rating with 2,012 reviews.
When is Extended Stay America - Kansas City - Shawnee Mission open?
Extended Stay America - Kansas City - Shawnee Mission is open now. It will close tomorrow at 12:00 a.m.