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Extended Stay America - Kansas City - Shawnee Mission
- Hotels
- Merriam, KS
About this business
Location details
6451 E. Frontage Rd., Merriam, KS, 66202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not happy There was a musty smell in the room and there was hair in the bathtub. It was 2 AM when I checked in so I didn’t inspect the tub until the morning. I didn’t have time to wait, so I checked out without showering. I told the front desk and was told “I’ll notify housekeeping” A minor thing but there was not a trash can anywhere in the room...including the bathroom.
Business response:
We and want to apologize for the cleanliness issues you encountered with your room and for our team's less than satisfactory response to your service requests. Rest assured that we take these reviews seriously. Your comments have been shared with the appropriate departments and team members to address these issues so that they do not happen again. We hope you will consider giving us another chance so we can serve you better in the future. Sincerely, Hotel Management
Business response:
Cheryl, thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
No coffe pot, took hours to get one, no coffee or filters, no pillow cases on pillows, no shampoo, nothing to use in kitchenette, terrible service!!!!!!
Business response:
Norman, thank you for your staying with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their own personal items. So we certainly understand why you may have found our amenities a bit different than traditional hotels. But, we are happy to provided kitchenware and other in-room amenities. All these items are available at front desk. If we did not co... read more
Bed was hard as a rock. The 2 pillows were flat as pancakes. They only provided a single towel for shower...there were 2 of us. While the front desk staff was super friendly, the digs were subpar, even for the price. :( we stay at a lot of ESAs and this was by far the most disappointing. We checked out early so we could stay somewhere else.
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Business response:
Michael, thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
The room was very disappointing. Linens on bed were to small, towels small and only 1 wash cloth and 1 hand towel, yet 2 bath towels. No shampoo, no dishes or glasses or coffee cups and no coffee maker. Yet it is a stove, microwave and refrigerator . Felt damp and not clean or fresh. Will never stay there again!!!
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We truly regret the inconvenience it caus... read more
Our room was very stinky. There was no closet door just a curtain to pull across the opening. There was rust in the bathtub and on the microwave. The worst part was getting out of the shower only to discover there was no hairdryer. The bed was hard and pillows very bumpy. Needless to say we will never stay there again. Especially after waking with head & back pain.
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Dont stay The room was a mess cigarettes all over the place trash bag in middle of room lady at front was rude about it
Business response:
We cannot apologize enough for the poor service you received during your stay with us. The incidents you highlight in your review concerns me very much. This is certainly not the type of service our hotel is known for, so we truly regret the inconvenience caused. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes to better serve our guests. We would welcome an opportunity to accommodate you once more and earn your highest marks. Sincerely, Hotel Managem... read more
The assistant manager Phil, was rude and did not properly check us in. Then he changed the room we were supposed to be in even though we told them we wanted the same room for the entire stay. This caused a hit with travelocity by saying we were a no show. The rooms were ok, but there were no coffee makers, no cups and you had to go to the office to get new towels. The cleaning staff would only clean the room if you requested it and the sheet in the room said it would cost $10 to get an additional clean beyond once per week. ... read more
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and service issues you experienced while here. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Shawnee Mission
How is Extended Stay America - Kansas City - Shawnee Mission rated?
Extended Stay America - Kansas City - Shawnee Mission has a 2.8 star rating with 2,012 reviews.
When is Extended Stay America - Kansas City - Shawnee Mission open?
Extended Stay America - Kansas City - Shawnee Mission is open now. It will close tomorrow at 12:00 a.m.