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Extended Stay America - Kansas City - Shawnee Mission
- Hotels
- Merriam, KS
About this business
Location details
6451 E. Frontage Rd., Merriam, KS, 66202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Patricia, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
We left after a few hours. Filthy bedding and front desk said they would have to wash some before we could have clean bedding. Also ants everywhere.
Business response:
Dana, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. Your feedback will be shared with the respective teams in an effort to improve our service and facilities. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Price high for quailty Shower was terrible.bed hard staff was really nice. Remote on TV terrible.
Business response:
We sincerely apologize for not meeting your expectations with regard to your room while being here. It feels disappointing to know our hotel and facilities did not provide the value you were hoping for. Please know we conduct competitive pricing analyses several times and our pricing is in line with other hotels in our vicinity. Your feedback for the remote and shower is shared with the appropriate team to check and do the needful. We would encourage you to choose us again so we can provide a better experience on a future da... read more
Smelled like pot smoke. Pillows were more like cotton nuggets than pillows. Shower curtain was missing inner liner and was too short.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Do not waste your money I was expecting a clean family friendly facility to send my mother and daughters to while we finished packing up the home we just sold....but instead...they ended up in the back where it was dark and police driving through constantly trying to prevent obvious drug sales and prostitution and weird men sitting in vehicles in the parking lot watching them. One man was starting to approach my daughter and she was smart enough to run back to the room. If I had known and had more time to research I never wo... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
A place to stay while attending a funeral Checking in did not go smoothly, Only one attendant available to do every thing for everyone. Attendant made us wait as she answered the phone and attended to other guest needs. when she finally began checking our group in ( we had 6 rooms booked) She continued to be interrupted, at times by other employees. she then had us spread all over the place and said there was nothing she could do about it. Continental breakfast was oatmeal or a granola bar. No shampoo/conditioner. some rooms... read more
Business response:
Rose, thank you for choosing us while here for a funeral, we are sorry for your loss. We apologize our facilities and service was not up to your expectations and the inconvenience these caused. We can assure you that what you experienced is not acceptable, and we will be reviewing our guidelines to provide an improved experience for every guest entering our doors. We regret and hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Do not recommended! The blanket was not clean at all, there were some stain under it. It was wayyy too thin, felt it was just a bed cover sheet. No soap or shampoo what so ever, not even a clean plastic cup were available. The towel were also not clean, saw a spot of dry blood on it. Also they did not have a “ Do not disturb” sign to hang on the door handle. The check out time was 11am and the house keeper kinda knock on ours door around 9 something and we were kinda slept through it ( trust me, I am a heavy sleeper). So she... read more
Business response:
Thank you for the feedback. We are sorry for the service issue you had while here and regret if any inconvenience caused. Your feedback has been shared with the appropriate staff, and we are taking immediate steps to ensure our team is fully equipped to be more responsive. It was a pleasure hosting you, and we hope to have a second chance of welcoming you and your family again for a much better experience. Sincerely, Hotel Management
Never stay here! First time booking a room at an Extended Stay. We had blood stains on our bed sheets, no pillow covers on the pillows and the pillows had gross yellow stains. Obviously we never set foot in this disgusting bed! I can only imagine what else we would have found if we looked. We had checked in then went to an event so we did not enter the room until late at night. When we discovered this gross room we immediately went to the lobby and asked for a refund. Upon further review they never refunded our money on my c... read more
Business response:
Adam, thank you for being our guest. We apologize for the cleanliness issue had and regret the inconvenience caused. Your comments have been shared with the housekeeping team to prevent to ensure they inspect and clean the room thoroughly. Please feel free to reach out our front desk for any assistance. We hope to welcome you back for much better experience when in the area. Sincerely, Hotel Management
Did you know "extended stay" means no service? I had no idea "extended stay" meant the room would not be serviced. We fortunately brought our own toiletries because for the two of us there was one tiny bottle of shampoo, a small bar of bath soap and an even smaller hand soap, and there wasn't even a cup to rinse your mouth after brushing your teeth.. There was only one bath towel and one face cloth. We were supplied with more towels when requested. We signed a $250 penalty should we smoke in the room, but there were ash smud... read more
Business response:
Karem, thank you for sharing your candid feedback. Although you liked our front desk associate, we apologize for the inconvenience you had here. Your feedback is appreciated as it will help us improve our service and facilities moving forward. I would also like to inform you that, to respect the privacy of our long term guests, our housekeeping service is conducted on a weekly basis, although we are always happy to provide this at your request for a minimal fee. We hope to have the opportunity to redeem ourselves on a future... read more
Frequently asked questions about Extended Stay America - Kansas City - Shawnee Mission
How is Extended Stay America - Kansas City - Shawnee Mission rated?
Extended Stay America - Kansas City - Shawnee Mission has a 2.8 star rating with 2,012 reviews.
When is Extended Stay America - Kansas City - Shawnee Mission open?
Extended Stay America - Kansas City - Shawnee Mission is open now. It will close tomorrow at 12:00 a.m.