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Extended Stay America - Kansas City - Shawnee Mission
- Hotels
- Merriam, KS
About this business
Location details
6451 E. Frontage Rd., Merriam, KS, 66202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room not clean Room was nit clean, had dirty soap in the shower, no clean bar of soap. Shower rod barely hanging from wall, so needless to say we could not shower. Refrigerator was dirty, big stains on carpet, no remote for tv, no trash can in the room. I complained with no results and no help. I have never written a bad review but this place deserves it. Don't waste your money here!!
Business response:
I apologize for the disappointing stay you had with us. We are extremely sorry for the issues you encountered in your room and the inconvenience it caused. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. I truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Worst hotel stay EVER If you want blood on your sheets, condoms on the floor, and horrible customers service.. this is your place. This hotel is so disgusting and they place cards in your room saying “we personally cleaned your room” Well, whoever is in charge of that should be fired on the spot. I described this experience to my friends (because we left early and did not stay the second night) and they could not believe how awful extended stays were. Seriously, what a joke of a hotel chain. Corporate needs to send in someon... read more
Business response:
It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. Thank you for your feedback as this helps us to improve the experience for future guests. We hope you will consider givi... read more
No smoking The room smells smoky the Comforter on the bed had burn marks. The furniture had stains on it need Clean bed like laying on a board. Had water damage in the restroom.
Business response:
David, we sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
Becareful before booking! They only had one set of stairs functional to the second floor, which I’m pretty sure that is a fire hazard. The stove was dirty and the room smelled like cigarettes.
Business response:
Chris, We apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean and comfortable environment and We're sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you for your feedback and we hope to welcome you back in the future. Sincerely, Hotel Management
Horrible hotel My checkout time was for 11AM so around 8AM I step out for a cup of coffee and when I return at 9AM my door was open and my bedsheets and towel was gone. Seems like the stuff was in the process of cleaning my room. This is very unprofessional and pretty much ruined my trip.
Business response:
We cannot apologize enough for your experience when staying at our hotel. Your comments have prompted our management team to redouble training efforts so we can be sure to meet the high standards you should always expect from us every single stay. We are all committed to making sure we don't repeat what you experienced. Thank you for your feedback. We look forward to welcoming you back to provide the hospitality that you should have experienced during this stay. Sincerely, Hotel Management
Business response:
Nathan, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Please consider giving us a second chance in the future, so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
They gave out our and several others reservations
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Hotel Management
Scare area Checked out early because of druggies in parking lot and up stairs
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
never again travel due to death in the family, prices were so high and the place was very rundown, trash overflowing, staff clueless
Business response:
We are sorry for your loss. I apologize for the disappointing stay you had with us. We are sorry for the cleanliness and service issue you encountered while you were here. Our concerned teams are taking appropriate steps to ensure future guests do not encounter the same issues. I truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Kansas City - Shawnee Mission
How is Extended Stay America - Kansas City - Shawnee Mission rated?
Extended Stay America - Kansas City - Shawnee Mission has a 2.8 star rating with 2,012 reviews.
When is Extended Stay America - Kansas City - Shawnee Mission open?
Extended Stay America - Kansas City - Shawnee Mission is open now. It will close tomorrow at 12:00 a.m.