This profile has been claimed by the business owner or representative.
Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Treated as if I was a criminal... Staff was extremely rude. In fact it was the worst experience that I have had at any hotel. The grounds and facilities were mediocre as expected for the price. During my stay I had a "room check" I guess to make sure the t. Was still there and that I hadn't pawned it... Never felt so disrespectful.
Business response:
Charles, thank you for being our guest. Please accept our apologies for the discourteous behavior you encountered from our staff and that you feel we did not merit the rate you paid. We have discussed your feedback with our team to remind them our main goal is to provide outstanding customer care to our guests. Also, know we conduct regular surveys to make sure we are competitively priced with hotels of the same caliber in our area. We would like to regain your trust and hope you will give us that chance in the future. Sinc... read more
Not recommended. Mold was growing on screen of ceiling exhaust fan in bathroom. General dirty and smoke smelling hallways and musty smell in room.Cut visit short with them to find another motel after first night. Very disappointing, too icky for my taste.
Business response:
Thank you for evaluating your stay with us. Please accept our apologies for the cleanliness and odor issues you encountered while you were here. We assure you that we have shared your feedback with our housekeeping them, and we’re working with them in order to be more diligent with our efforts moving forward. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Disappointed Confusion at front desk at check in. They could not verify our quoted costs. Bathroom shower faucet broken. Overhead light near the closet had no globe. Trash containers on the outside were always full—never emptied. Extra pillows on top of the bed had no pillow cases. These had to be retrieved from the front desk. The beds were comfortable but the overall surrounding certainly needed some attention to details.
Business response:
Ross, although you liked our comfortable bed, we are sorry for the issues you encountered. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
My hotel room was left nasty. It was almost like I could tell what the other guests did before they left.
Business response:
Andrew, we apologize for the cleanliness issues you experienced during your stay. We are truly sorry your room was not in the spotless condition as it should have been when you arrived. We have addressed this matter with the head of our housekeeping department and housekeeping associates to take corrective action immediately so that it does not happen again. We hope you will give us another chance to make it up to you. Sincerely, Hotel Management
Business response:
Keyonna, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
I reserve the room with a option of paying at hotel upon arrival the lady clerk took at least 20 minutes to service me and then told me I couldn’t pay when I told her that I could pay
Business response:
Kenneth, please accept our apologies for the less than positive experience with our front desk associate. We have shared your comments with our team to ensure we meet the high standards you should expect from us every single stay. Thanks again for your feedback, and we hope you will give us another chance to demonstrate the excellent service we strive to provide. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The Customer service was Good, due to my room being dirty spotting hairs in tub and on toilets after reviewing 5 rooms finally just took one. I like Extended stay but this one was Nasty.
Business response:
We know a well-maintained room sets up the tone for an excellent stay, but we apologize as this wasn’t your experience. Please, be assured we take the cleanliness of our rooms very seriously so your feedback is shared and remedial steps within our housekeeping department are underway to ensure this issue does not happen again. Please consider giving us another chance to showcase you our improved side. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 2.8 star rating with 2,229 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.