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Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Close to freeway . Carpet is filthy, trash in hall. Non smoking rooms smell like smoke as well as hall. Bed is uncomfortable and a paper this blanket.
Business response:
H.jones, thank you for taking the time to review your stay with us. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your stay. Please know this is not usual for us, and we hope you give us another chance in the future. Sincerely, Hotel Management
Bugs and dirty room
Business response:
A well-maintained room sets up the tone for an excellent stay, but we apologize this wasn’t your experience. Your feedback concerning cleanliness is shared with our housekeeping team to review and action. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Smoke free??? The lady that checked us in never cracked a smile. Had to wait for her to come to desk to answer questions. Acted like she really didn't want to help us. We were assigned a room and as soon as we opened the door it "reaped" of smoke. She said it was a smoke free room. I told her I was highly allergic to smoke. It may have been in curtains or linens but it smelled. she did finally assign us another room. It was a little hard to find and a distance from things.
Business response:
Thank you for being our guest and for sharing your feedback. We apologize for the smell of smoke you experienced during your stay. We work hard to provide a clean environment and we are sorry the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future. Sincerely, Hotel Management
In need of some repairs. Has some low to no income people living in the hotel.
Business response:
Thank you for being our guest. We apologize that our facility fell short of your expectations for a perfect stay. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Our check-in was handled quickly, as we had reserved and paid through Expedia. Jose, the desk clerk was very friendly and efficient, and the entry and front desk area was clean and in good shape. Things went downhill from there. Our room (king suite) was uncomfortably warm, as the A/C was not on (it was a 90-degree day). There was also a strong odor of urine in the room (pet-friendly motel). Jose at the desk was apologetic, and moved us to another king room on the first floor. This room smelled fresh, but the A/C was cycling... read more
Business response:
Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Frightening stay This place is very run down. While the staff is nice, there was a horrible smell in the room (I asked to be moved three times thinking maybe it was just a one room issue). The bed was comfortable enough, however. Having a suitable bed did not make up for the horrible smell I had to deal with, resorting to using Febreeze on my pillow and on a paper towel and putting that near my nose so I could fall asleep. There were people in the hallway and it appeared that this hotel has become a “weekly rate” type place,... read more
Business response:
We appreciate you for taking the time to review our hotel. We apologize that the odor issue compromised your stay. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell so that no future guests experience the same problem. The security and safety of our guests are of utmost importance to us so please rest assured our team is well-trained to handle any situation. Thanks again, and we hope to host you back in future for a much better experience. Sincerely, Hotel Management
Very disappointing. When we got in, the refrigerator was cool, so we didn't even think about checking to see if it was on. The next day, when I went to get ice cubes from the trays I had filled and put in the freezer shortly after we had arrived, the water was warm and so was our milk. Needless to say, most of food we had put in the refrigerator was spoiled. Never before have we checked into a hotel and the refrigerator was off. For this and many other reasons, we will not be back.
Business response:
We apologize for not meeting your expectations and for the issue you had with the refrigerator. We have shared your feedback with our maintenance team to check and fix it. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
There was a mix up with my credit card upon check in. Went to the front desk to get a room receipt at check out early the next morning and waited over 35 minutes for someone to show up, even called the front desk and let it ring for over 20 minutes and still no one showed up. Walked the ground floor hallways looking for some type of hotel employee and found no one, finally just left.
Business response:
Thank you for taking the time to review our hotel. The incidents you highlight in your review concerns me very much. This is certainly not the type of service our hotel is known for, and we extend our sincerest apologies. Rest assured we are following up on your concerns to ensure we are well poised to serve you better during your next stay. We're confident you will have a much more positive experience next time. We hope you will give us an opportunity to make this up to you on a future stay. Sincerely, Hotel ManagementThan... read more
The room was listed as non smoking but it was clear that at one time, it was a smoking room. Kind of a shady area too.
Business response:
Thank you for being our guest and for sharing your feedback. We apologize for the smell of smoke you experienced during your stay. We work hard to provide a clean environment and we are sorry the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 2.8 star rating with 2,229 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.