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Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed Confusion at front desk at check in. They could not verify our quoted costs. Bathroom shower faucet broken. Overhead light near the closet had no globe. Trash containers on the outside were always full—never emptied. Extra pillows on top of the bed had no pillow cases. These had to be retrieved from the front desk. The beds were comfortable but the overall surrounding certainly needed some attention to details.
Business response:
Ross, although you liked our comfortable bed, we are sorry for the issues you encountered. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
My hotel room was left nasty. It was almost like I could tell what the other guests did before they left.
Business response:
Andrew, we apologize for the cleanliness issues you experienced during your stay. We are truly sorry your room was not in the spotless condition as it should have been when you arrived. We have addressed this matter with the head of our housekeeping department and housekeeping associates to take corrective action immediately so that it does not happen again. We hope you will give us another chance to make it up to you. Sincerely, Hotel Management
Business response:
Keyonna, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
I reserve the room with a option of paying at hotel upon arrival the lady clerk took at least 20 minutes to service me and then told me I couldn’t pay when I told her that I could pay
Business response:
Kenneth, please accept our apologies for the less than positive experience with our front desk associate. We have shared your comments with our team to ensure we meet the high standards you should expect from us every single stay. Thanks again for your feedback, and we hope you will give us another chance to demonstrate the excellent service we strive to provide. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The Customer service was Good, due to my room being dirty spotting hairs in tub and on toilets after reviewing 5 rooms finally just took one. I like Extended stay but this one was Nasty.
Business response:
We know a well-maintained room sets up the tone for an excellent stay, but we apologize as this wasn’t your experience. Please, be assured we take the cleanliness of our rooms very seriously so your feedback is shared and remedial steps within our housekeeping department are underway to ensure this issue does not happen again. Please consider giving us another chance to showcase you our improved side. Sincerely, Hotel Management
Dirty, blood stains room dusty police activity homeless ppl squating
Business response:
Ashley, we sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that, we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Thank you. Sincere... read more
They switched me rooms because my kitchen light went out (in the time I left to the store and came back) & it was pretty dark in there. The front desk lady was nice & was very helpful. BUT!! As I get to my new room it’s just dirty. The kitchen and bathroom seemed wiped down but the carpet and sheets were horrible! I felt like I was itching the whole night. Little black hairs all over the sheets. Stains on the covers. I barely slept! I meant to stay at a different location & ended up sticking around. Never again! I don’t care... read more
Business response:
We are sorry for the cleanliness issues you had in your room. A clean, fresh suite is our top priority, and we will work with our staff to ensure that this was an isolated issue. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
Adam, thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 2.8 star rating with 2,264 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.