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Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Well we weren’t expecting a whole lot from a budget motel like this but we were not expecting furniture that thrift stores wouldn’t even sell because it was so scratched up. WiFi was spotty. Water not very hot at times. We won’t be back.
Business response:
Brian, we are extremely sorry our hotel did not meet your expectations and regret the poor internet connectivity in your room. Our service provider was contacted about the problems, and we are happy to report that everything is now up and operating as it should be. Please visit us again in the future so that we can regain your trust. Sincerely, Hotel Management
Bathroom tub dirty, short on towels kitchen cabinet had sprite bottle and bathroom tolwels under cabinet, call down to front office no one answered the phone or desk when i went down there im so not satisfied with my stay
Business response:
Marie, first and foremost, we apologize for the cleanliness issue you encountered in the room assigned to you and regret the disappointing stay you had. Your comments have been shared with our housekeeping team to make sure it is not repeated again. We are also sorry that our front desk associates fell short of providing you with excellent service. We have discussed your concerns with them so that they can be more diligent going forward. Please consider a future stay as we would welcome the opportunity to regain your trust. ... read more
Terrible experience Noise from room above did not stop until 3am and then do barking in lobby from 7am on. Will never stay here again or recommend to anyone
Business response:
Lisa, thank you for your review. We are sorry for the inconvenience you faced due to the noise from other guests and for the disturbance you had due to dog barking. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
This property was dirty, smelly and lacked normal conveniences. I wouldn't recommend.
Business response:
Thank you for staying at our hotel. We apologize for the cleanliness issue you encountered and regret your visit was not a pleasant one. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. We are very sorr... read more
Clerk was not neatly dressed, attitude unpleasant, which gave me a indication of what the stay would be like. There was a man on the outside knocking a window trying to get inside. Also when we got to our room the windows where raised, filthy bed, filthy floor, filthy chair, full of cigarette smoke odor, I would never stay at this property.
Business response:
First and foremost, we are sorry for the disappointing stay you had and apologize for the odor you encountered in the room assigned to you. Your comments have been shared with our housekeeping team to make sure these rooms receive a deep clean. We are also sorry for the service you received from our front desk staff and regret that the team fell short of providing you with excellent service. We have discussed your concerns with them so that it is not repeated again in the future. Please consider giving us another chance to p... read more
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 2.8 star rating with 2,264 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.