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Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very bad Hotel Not clean not save don’t go to this hotel
Business response:
Thank you for choosing to stay with us. We apologize for the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Would not stay here- dirty and falling apart Room was not clean. Dried jalapeño on the floor and popcorn. Bathroom floor was not clean. Build up of dirt behind door when door was shut. Bathtub was peeling. The table legs were very loose and table about to break. The main door had been ‘trimmed’ and there was 1/2 to 1 inch gap that the door did not touch door frame.
Business response:
Joe, we sincerely apologize for the cleanliness issues you experienced while staying with us. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
it was not clean, smiles like smoking, costumers not clean, fells like a dirty place, no plates or cups...
Business response:
Thank you for sharing feedback about your stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. Your feedback has been shared with the housekeeping team to be more attentive in their work. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gl... read more
The hotel cancelled my reservation during the evening.
Business response:
Paula, thank you for your review. We apologize for the mix-up with your reservation. Please be assured that we’re investigating the issues you described and are taking the appropriate action to prevent it from happening again. We would welcome an opportunity to restore a favorable impression the next time you are in our area. Sincerely, Hotel Management
Don’t know why but I was given the handicapped room on the 3rd floor. It was located directly in the middle of the floor. Not even close to the elevators. Most of the lights cords were so twisted that they didn’t work plugged in. Found nasty wadded up tissues and candy wrappers behind the bed side table where the outlet was to connect the screwed up lights. Staff didn’t seem to care about anything. They couldn’t answer any questions I asked about whether I was paying extra for a non-smoking handicapped room. When I requested... read more
Business response:
Thank you for reviewing your stay. We apologize for the difficulties you encountered in your accommodation and for the poor service you received from our associates. Please be assured that we have shared your concerns with our maintenance and housekeeping team to fix the problems in your room. We have also discussed your feedback with our associates to remind to our main goal is to provide outstanding customer care to our guests. We hope to have another chance to show you our true hospitality the next time you return to this... read more
Clean my room please! The carpet was filthy. Come to find out rooms are only cleaned once a week. We did not get cleaning service our entire trip, nor did we get clean towels. We had to go down to the counter to pick up anything we needed. The room needed a deep clean from the floors up.
Business response:
Denise, first and foremost, we would like to offer you our apologies for the inconveniences that you experienced during your stay with us. Your concerns have been immediately brought to the attention of our housekeeping for review and action. We are also sorry if our housekeeping policy was not shared with you at the time of your check-in. This service is done on a weekly basis to respect the privacy of our long-term guests so as to offer minimal intrusion. We hope you will give us a chance to impress you on a future visit. ... read more
Horrível Cheiro muito forte de cigarro em todo hotel inclusive nos quartos , insuportável. Banheiro sujo com insetos , lençol furado . Não recomendo
Business response:
Valerio, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
I have been an Orbitz member for several years and have booked many flights, hotels, and rental cars using Orbitz.com. I have remained a member mainly because I have usually received good customer support. Unfortunately my most recent booking has been an appalling experience. The Extended Stay America that was recommended by Orbitz.com was completely unsatisfactory. I was quite surprised and disappointed that such a mediocre and sub-par hotel facility could be found using Orbitz. My room was noticeably dirty. The curtain had... read more
Business response:
Dear FRANCO, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 2.8 star rating with 2,229 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.