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Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Kristy, thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
The room had an odor to it. I thought it would change after a temp change, time, or I would get used to it. None of that happened. Two lightbulbs were out, the tv remote didn't work, the phone didn't work and there was no blanket on the bed (the sheet and the bedspread were there).
Business response:
Thank you for choosing to stay at our hotel. We are sorry you were disappointed with our service and your accommodations. Please accept our apologies for letting you down. We hope you will give us another chance to provide you with the visit you deserve. Sincerely, Hotel Management
Bad experience Poor experience
Business response:
Alden, thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Not A Pleasant Experience We checked in, went to our room on 3rd floor and it had not been cleaned. There was No bedding on the bed. The dirty bedding was thrown on the chair. The bathroom toilet wad dirty and tub. The bathroom floor was sticky. I picked up the phone to call front desk and it rang 22 times--no answer. I hung up and went to the front desk. The desk clerk looked at her list and it showed the room was clean and ready. But No it was not. She assigned us another room. Went in and unpacked. I tried to call the fro... read more
Business response:
Gail, thank you for your feedback. We want to apologize for failing to provide the level of service and cleanliness you should have received. We have shared your concerns with our front desk and housekeeping teams to prevent this from happening again. We value your feedback and will use it to ensure we are more consistent with our service levels. We hope we have the chance to make it up to you at a future date. Sincerely, Hotel Management
Kind of ghetto I left some monies in the room called two hours later and no help from the front desk. It was pocketed.
Business response:
We are sorry to read about this incident. Since this is an anonymous review, please reach out to us so we can investigate this issue and assist you further. We look forward to hearing you soon. Sincerely, Hotel Management
it's cheap and you get what you pay for There was no one at the front desk when I checked in, had to wait 10 - 15 minutes for someone to appear. The fire alarm went off at 1:15 am, and even when the fire company was there, they couldn't turn the alarm off. The smoke detector in my room had a plastic bag wrapped around it. Morning coffee was empty before 8am.
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry that you had an unpleasant experience and apologize for the maintenance issue in your room. Our goal is to get everything repaired and in working order once we are made aware of an issue, so we thank you for letting us know. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Business response:
Jamar, thank you for taking the time to rate your stay. We make every effort to provide clean, comfortable accommodations and excellent service, but we clearly fell short. We hope you will accept our apologies for not living up to your expectations and consider giving us another chance to prove ourselves on a future visit. Sincerely, Hotel Management
hotel Get what you expect for a cheap room rate; was a non-smoking hotel, but the bathroom stunk like cigarette smoke; friendly staff, just cheap accomodations
Business response:
We apologize for the odor issue you encountered while being here. Your experience is shared with our housekeeping department to do a deep cleaning of your room. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Please consider giving us another chance to provide you with a better stay on a future date. Sincerely, Hotel Management
Business response:
Katherine, please accept our apologies for problems that inconvenienced you. You deserved a comfortable and stress-free stay, and we hope to have another occasion to provide you with the hospitality and outstanding service you should have experienced during this visit. Thank you for being our guest. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 2.8 star rating with 2,229 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.