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Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I selected this hotel because it was close to where I was going to work. I was disapponted to discover that though I had a kitchenette, there were NO dishes in the room, not even a glass in the bathroom to allow me to easily rince my mouth when brushing my teeth. The facility is old and run down. I don't mind old but there was mold on the shower curtain and someone elses used soap on the top of the shower enclosure. I passed by the front desk at least a dozen times throughout my stay only to find a sign stating that they wer... read more
Business response:
Roger, thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the service and cleanliness issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. Please note, kitchenware is available at the front desk as per the brand standard and are always complimentary. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
I had to put towels under the one pillow we got for the king sized bed. The hotel reeked of marijuana and was filthy.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
I will never return to this hotel. Front desk staff was nice, but the rooms were not that great. Uncomfortable bed. People in the hotel noisy. Room above and in the sides you could hear every noise and walking. People hanging out in the parking lot at night. Dark hallways and dirty. I could go on and on.
Business response:
Thank you for your feedback. Although we are glad you liked our front desk staff, we are sorry for the difficulties you had while you were and that you were disturbed due to the noise caused by other guests. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Bed bugs
Business response:
Thank you for being our guest and for taking the time to leave feedback. Please know that we have strict policies and procedures in place to prevent pest control issues. However, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Rooms smelled of smoke and were just not very clean
Business response:
Gabriella, thank you for being our guest. We apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean & comfortable environment and we are sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We hope to welcome you back in the future. Sincerely, Hotel Management
Close to freeway . Carpet is filthy, trash in hall. Non smoking rooms smell like smoke as well as hall. Bed is uncomfortable and a paper this blanket.
Business response:
H.jones, thank you for taking the time to review your stay with us. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your stay. Please know this is not usual for us, and we hope you give us another chance in the future. Sincerely, Hotel Management
Bugs and dirty room
Business response:
A well-maintained room sets up the tone for an excellent stay, but we apologize this wasn’t your experience. Your feedback concerning cleanliness is shared with our housekeeping team to review and action. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Smoke free??? The lady that checked us in never cracked a smile. Had to wait for her to come to desk to answer questions. Acted like she really didn't want to help us. We were assigned a room and as soon as we opened the door it "reaped" of smoke. She said it was a smoke free room. I told her I was highly allergic to smoke. It may have been in curtains or linens but it smelled. she did finally assign us another room. It was a little hard to find and a distance from things.
Business response:
Thank you for being our guest and for sharing your feedback. We apologize for the smell of smoke you experienced during your stay. We work hard to provide a clean environment and we are sorry the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 2.8 star rating with 2,264 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.