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Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Decent location. Bathtub was extremely dirty. Bathtub was clogged. No plastic cups in rooms (first for me and I travel 5 days a week) Breakfast was horrible compared to the picture in the elevator. Day and night difference. Used towel in the bathroom when I arrived. Hairs in the bathtub. Absolutely disgusting. Please have some respect and class for your paying customers.
Business response:
Thank you for being our guest. We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Please revisit us so we can restore your faith in our hotel and provide you with the hosp... read more
Never again! Horrible customer service from the hotel and hotels.com. Filthy establishment. It has a smell. I wasnt allowed to cancel since I was already charged.
Business response:
Thank you for being our guest. We are disappointed to see that your feedback referenced the description of our hotel as "filthy." Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you... read more
I did not receive the room i booked.. The first room they gave me was missing the remote went to the front desk the rep would not come to the desk i could hear him on the phone when i went to the desk i waited 5 min and went back upstairs i went to use the phone it didnt work i used my cell phone to call the desk and he still didnt answer he finally answered fir the agent they switched me rooms still did not get the room i booked the lights by the bed did not work only 2 pillows on the bed and the floor was dirty
Business response:
Thank you for taking the time to post a review. We sincerely apologize for the issues you experienced in your initial room, as well as the fact that we did not completely address these to your total satisfaction. We have procedures in place to keep such mistakes from happening, and these procedures will be reviewed with our housekeeping team to make sure they are being followed each and every time a room is cleaned. We can absolutely do better, so we hope you will give us an opportunity in the future to provide the service a... read more
The hotel was very dirty, handles on cabinets were sticky. Floors were sticky. Room didn’t have a remote for the tv. Service was not fabulous
Business response:
Christine, we are disappointed reading you didn’t have an excellent stay with us. Kindly accept our apologies for the housekeeping issues you encountered here. Your feedback is discussed with the concerned team in an effort to take the necessary remedial action and ensure our future guest don’t experience the same. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
I like the check in and kind customer service workers. It was bed bugs In my rm 216 it was terrible I and my sons got bitten and the manager Allen wasn’t a pleasant person. I asked for my money back and asked him to check my room and look at my videos and pictures he declined it all. Never in my life I’ve been mistreated and basically blamed for what there hotel had in there rooms. I’m not happy. I’m burning and itching thanks manager Allen
Business response:
Dear Valued Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Disappointing
Business response:
Clayton, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 2.8 star rating with 2,229 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.