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Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nightmare Says nonsmoking but place is Smokey Very dirty Basically a dump Checked in under a cancelled reservation!
It was just very dirty , would not recommend going to this place it is very disgusting
Business response:
Thank you for sharing feedback about your stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. Your feedback has been shared with the housekeeping team to be more diligent in their work so that our future guests never encounter a similar issue. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hote... read more
My room was dirty. Urine in toilet. Bed had been made up with dirty sheets. The chair in room cover in layers of filth. I had to call office to get more sheets and it took her a bit bit she brought up sheets but didn’t have pillow cases. She was super nice though. She had to lift bed so I could pull off the nasty bed skirt. I took photos.
Business response:
Leanna, please accept our sincerest apologies for the disappointing stay. We are committed to providing our guests’ with clean accommodations, but it seems we miserably failed to do so while you were here. We understand your concerns and have asked our housekeeping team to immediately take action so such mistakes are not repeated again. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management
着いた瞬間に、｢予約した？部屋は満室よ｣と言われました。エクスペディアで予約したのだが、と言っても取り付く島もなく(英語で早口で話されよくわからなかった)、お金ももう払ったのだが…と言っても返金してくれる様子も無し。ホテルの内外には雰囲気の悪そうな黒人がたむろしており、カウンターの女性も上下ほとんど前歯が無く、明らかに異様な雰囲気だったのでその場から立ち去りました。正直に、最悪でした。お金、ポイント、全て返してほしいです。すぐに他のホテルを予約しました。
Business response:
Dear Valued Guest, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
I’m assuming they had bed bugs.. I woke up with bits on my ankle and on my man knee
Very bad Hotel Not clean not save don’t go to this hotel
Business response:
Thank you for choosing to stay with us. We apologize for the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Would not stay here- dirty and falling apart Room was not clean. Dried jalapeño on the floor and popcorn. Bathroom floor was not clean. Build up of dirt behind door when door was shut. Bathtub was peeling. The table legs were very loose and table about to break. The main door had been ‘trimmed’ and there was 1/2 to 1 inch gap that the door did not touch door frame.
Business response:
Joe, we sincerely apologize for the cleanliness issues you experienced while staying with us. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
it was not clean, smiles like smoking, costumers not clean, fells like a dirty place, no plates or cups...
Business response:
Thank you for sharing feedback about your stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. Your feedback has been shared with the housekeeping team to be more attentive in their work. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gl... read more
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 2.8 star rating with 2,264 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.