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Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Really Dirty The room was dirty. Shower smelled of urine. There were bars of old soap on top of the shower. Beds were ok, but there were old ear plugs on the ground. Also the elevator smelled of marijuana really bad. Wont stay here again.
Business response:
Thank you for taking the time to post a review. We are sorry we let you down with regard to the cleanliness of your room and odor in the elevator. Our housekeeping team has been informed and will take the proper action to prevent a future occurrence. We appreciate your valuable feedback and hope that you will give us a second chance to make a better impression. Sincerely, Hotel Management
This hotel was filthy. My daughter and I were moving and needed the ability to cook. We had to bleach and clean the kitchen and bathroom and floors. There were hairs on the sheets, and used q tips on the floor. Everything in the hotel smelled like marijuana.
Business response:
Tina, thank you for choosing our hotel. We apologize for the cleanliness issues you and your daughter encountered in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We are also sorry for the smoke odor you experienced. Your feedback will help us enforce our no-smoking policy more effectively to ensure our future guests do not encounter such problem again going ahead. We understand the frustration and sincerely hope you will provide us ano... read more
Noisy. Doors slamming. Kids running up and down the halls. More doors slamming. 12 times in 10 minutes. Disrespectful neighbors.
Business response:
Thank you for taking the time to review our hotel. We are very sorry you were not able to experience a quiet stay. When made aware of these situations, our front desk staff is trained to have appropriate conversations with our guests to resolve such issues. We value you as a guest and hope we have the opportunity to welcome you again in the future. Sincerely, Hotel Management
Well we weren’t expecting a whole lot from a budget motel like this but we were not expecting furniture that thrift stores wouldn’t even sell because it was so scratched up. WiFi was spotty. Water not very hot at times. We won’t be back.
Business response:
Brian, we are extremely sorry our hotel did not meet your expectations and regret the poor internet connectivity in your room. Our service provider was contacted about the problems, and we are happy to report that everything is now up and operating as it should be. Please visit us again in the future so that we can regain your trust. Sincerely, Hotel Management
Bathroom tub dirty, short on towels kitchen cabinet had sprite bottle and bathroom tolwels under cabinet, call down to front office no one answered the phone or desk when i went down there im so not satisfied with my stay
Business response:
Marie, first and foremost, we apologize for the cleanliness issue you encountered in the room assigned to you and regret the disappointing stay you had. Your comments have been shared with our housekeeping team to make sure it is not repeated again. We are also sorry that our front desk associates fell short of providing you with excellent service. We have discussed your concerns with them so that they can be more diligent going forward. Please consider a future stay as we would welcome the opportunity to regain your trust. ... read more
Terrible experience Noise from room above did not stop until 3am and then do barking in lobby from 7am on. Will never stay here again or recommend to anyone
Business response:
Lisa, thank you for your review. We are sorry for the inconvenience you faced due to the noise from other guests and for the disturbance you had due to dog barking. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
This property was dirty, smelly and lacked normal conveniences. I wouldn't recommend.
Business response:
Thank you for staying at our hotel. We apologize for the cleanliness issue you encountered and regret your visit was not a pleasant one. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. We are very sorr... read more
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 2.8 star rating with 2,229 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.