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Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
my nephew could not get the paint right on the room and it was like 12:15 and they said they were kicking him out or they were calling the police. Instead of being helpful they were very rude in disrespectful and I'll never go there again and I suggest no one else either
Business response:
Thank you for being our guest. We are sorry for the service issue you experienced when staying at our hotel. This is not the way we would like our guests to leave, so your feedback has been discussed with the entire team to ensure we deliver better service and treat every guest with the warmth they deserve. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
There were people smoking in the hotel and fighting and
Business response:
Thank you for being our guest and providing your feedback. We apologize for the disturbances from other guests during your stay. Unfortunately, our Front Desk was not informed at the time, so we could have resolved the situation to ensure a more enjoyable stay for you. We appreciate your feedback and hope you will stay with us again in the future. Sincerely, Hotel Management
Proximity was the only thing I liked. The room was poorly cleaned. A door knob fell off in my hand. The shower lever was broken. The clerk was wearing a track suit and only said two words to me. Paint was chipping in the elevator and hallways.
Business response:
On behalf of our entire team, we apologize for the issues with the condition of your room. This is not acceptable, we will immediately discuss your comments with the housekeeping and maintenance teams, and we will promptly address these issues to improve our services and facilities. We value your feedback regarding the front desk associate. Once again, our apologies for the inconvenience you experienced. We are grateful for your patience and hope you will give us another chance to provide you with a better future stay. Since... read more
If looking for a nice base to enjoy KC, keep looking
Business response:
Thank you for being our guest. We are sorry you did not enjoy your visit to our hotel, and we apologize for failing to live up to your expectations. Your feedback is very important as it helps us improve the experience of our future guests. We hope you will return so that we can have an opportunity to provide you with a better stay. Sincerely, Hotel Management
Was never checked in correctly and then service desk pounding on the door at 2am to provide proof I checked in. Then was charged 3 times for 1 night!!
Business response:
Thank you for your review. We are sorry for the inconvenience caused by our staff. Your feedback is discussed with the appropriate individuals ensuring we take the necessary steps to improve the quality of not only our service going ahead. For any query regarding the charges, please reach out to us so that we can assist you with it. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
I have traveled a lot in my life but have never stayed in a place that was so bad. the lock on my door was broken the room was not clean, the lighting was terrible and the place was creepy. after an hour I left. I went to the front desk but no one was there so I left the keys in the room and booked at another hotel. I would like a refund of my nights stay. You all need to do some work on the hotel to make it habitable.
Business response:
Kyle, thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with our housekeeping and maintenance teams so that they are more diligent going forward. Once more, we do apologize. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Really Dirty The room was dirty. Shower smelled of urine. There were bars of old soap on top of the shower. Beds were ok, but there were old ear plugs on the ground. Also the elevator smelled of marijuana really bad. Wont stay here again.
Business response:
Thank you for taking the time to post a review. We are sorry we let you down with regard to the cleanliness of your room and odor in the elevator. Our housekeeping team has been informed and will take the proper action to prevent a future occurrence. We appreciate your valuable feedback and hope that you will give us a second chance to make a better impression. Sincerely, Hotel Management
This hotel was filthy. My daughter and I were moving and needed the ability to cook. We had to bleach and clean the kitchen and bathroom and floors. There were hairs on the sheets, and used q tips on the floor. Everything in the hotel smelled like marijuana.
Business response:
Tina, thank you for choosing our hotel. We apologize for the cleanliness issues you and your daughter encountered in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We are also sorry for the smoke odor you experienced. Your feedback will help us enforce our no-smoking policy more effectively to ensure our future guests do not encounter such problem again going ahead. We understand the frustration and sincerely hope you will provide us ano... read more
Noisy. Doors slamming. Kids running up and down the halls. More doors slamming. 12 times in 10 minutes. Disrespectful neighbors.
Business response:
Thank you for taking the time to review our hotel. We are very sorry you were not able to experience a quiet stay. When made aware of these situations, our front desk staff is trained to have appropriate conversations with our guests to resolve such issues. We value you as a guest and hope we have the opportunity to welcome you again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 2.8 star rating with 2,264 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.