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Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clerk was not neatly dressed, attitude unpleasant, which gave me a indication of what the stay would be like. There was a man on the outside knocking a window trying to get inside. Also when we got to our room the windows where raised, filthy bed, filthy floor, filthy chair, full of cigarette smoke odor, I would never stay at this property.
Business response:
First and foremost, we are sorry for the disappointing stay you had and apologize for the odor you encountered in the room assigned to you. Your comments have been shared with our housekeeping team to make sure these rooms receive a deep clean. We are also sorry for the service you received from our front desk staff and regret that the team fell short of providing you with excellent service. We have discussed your concerns with them so that it is not repeated again in the future. Please consider giving us another chance to p... read more
Nightmare Says nonsmoking but place is Smokey Very dirty Basically a dump Checked in under a cancelled reservation!
It was just very dirty , would not recommend going to this place it is very disgusting
Business response:
Thank you for sharing feedback about your stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. Your feedback has been shared with the housekeeping team to be more diligent in their work so that our future guests never encounter a similar issue. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hote... read more
My room was dirty. Urine in toilet. Bed had been made up with dirty sheets. The chair in room cover in layers of filth. I had to call office to get more sheets and it took her a bit bit she brought up sheets but didn’t have pillow cases. She was super nice though. She had to lift bed so I could pull off the nasty bed skirt. I took photos.
Business response:
Leanna, please accept our sincerest apologies for the disappointing stay. We are committed to providing our guests’ with clean accommodations, but it seems we miserably failed to do so while you were here. We understand your concerns and have asked our housekeeping team to immediately take action so such mistakes are not repeated again. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management
着いた瞬間に、｢予約した？部屋は満室よ｣と言われました。エクスペディアで予約したのだが、と言っても取り付く島もなく(英語で早口で話されよくわからなかった)、お金ももう払ったのだが…と言っても返金してくれる様子も無し。ホテルの内外には雰囲気の悪そうな黒人がたむろしており、カウンターの女性も上下ほとんど前歯が無く、明らかに異様な雰囲気だったのでその場から立ち去りました。正直に、最悪でした。お金、ポイント、全て返してほしいです。すぐに他のホテルを予約しました。
Business response:
Dear Valued Guest, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
I’m assuming they had bed bugs.. I woke up with bits on my ankle and on my man knee
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 2.8 star rating with 2,229 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.