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Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Won't go back. Room was not cleaned, garbage behind tv, under bed, and not vacuumed. Toothpaste in the sink. No toilet paper or tissues in the room. No soap or shampoo. Toilet and tub filthy. Non-smoking room had strong smoke smell and cigarette burn marks on the sink. Heater and air conditioner didn't work. Problem with circuit breaker in the room. Chairs in room were covered with mud. Disappointed.
Business response:
Rebecca, thank you for staying with us. It was disheartening to read your review regarding the cleanliness issue you had while here and regret the inconvenience it caused. Your concerns have been shared with our housekeeping team to see where we went wrong as we double check each of our rooms prior to the next guest arriving. Again, we are sorry for this unpleasant experience and would love to be able to redeem ourselves on a future visit. Sincerely, Hotel Management
Smoky not Smoke Free The man at the front desk was nice and greeted me in a professional manner. The room was horrible. It smelled like smoke and felt very stuffy. The bathroom also smelled like smoke. The refrigerator had stains on the door. The carpet and curtains were dusty. Walls were dirty. The rod that supported the curtains that hid the closet was dangling from the ceiling. The comforter was either a size too big or the bed was not properly made. It looked like a room from a cheap motel. This was the dirtiest hote... read more
Business response:
Thank you for staying at our hotel. We apologize for the cleanliness issue you experienced and regret the inconvenience this caused. We take pride in providing a clean, fresh environment for our guest and we are sorry we overlooked something during your stay. Your comment has been shared with our Housekeeping staff to ensure this does not occur again. We hope you will give us another chance the next time your travels bring you our way. Sincerely, Hotel Management
Do not Stay America. The cleanliness of the room left a lot to be desired. Refrigerator Dirty, Bathroom Fan not working, Carpet needs to be cleaned. Does not have a Hair Dryer available, No in room phone, no clock. The People at the Desk were very nice but they really need to upgrade or better train their cleaning staff, The toilet seat was missing one of the screws to hold it in place, The Drawers need to be painted inside. No phone book in our room The Grab and go breakfast needs a review No Covers for the coffee and no Pl... read more
Business response:
Dorothy, we sincerely apologize that you experienced so many difficulties during your stay. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Counting on your kind generosity to accept our apologies, we hope you will consider a return visit. Sincerely, Hotel Management
First Room umclean The bed was a wreck, pea in The toilet, Good thing I didn't take photos or they wouild be all over social media, word of mouth will be as affective
Business response:
Jimmy, thank you for being our guest. We are sorry you experienced so many difficulties during your stay with us, and please accept our sincerest apology for what transpired. Our respective team members are taking steps to ensure future guests do not encounter the same issues. We regret the inconvenience caused and truly hope you will give us another chance to prove that we are committed to providing outstanding service. Sincerely, Hotel Management
Nasty & Rude The room was not clean the bed was hard and was not properly made the room had gummy bears and nerds all over the floor I found a mold covered zippy cup in the closet and the towels all had stains on from meth pipes the Manager was completely rude and unhelpful NEVER WILL I STAY HERE AGAIN
Business response:
Carl, please accept our apology for the issues you experienced during your stay. It is never our intention to let you down on your expectations, so we truly regret the inconvenience you had. We will personally follow up on your concern regarding cleanliness and service issues with the respective teams to ensure happy guests is our number one priority. Regarding noise issue, our front desk is available, and I'm sorry we were not aware of the this as we would have been happy to try and resolve or move you to another suite. We ... read more
What A DUMP! It was a nasty dump filled with cheesy people and a staff of ignorant maids that need to learn "tone of voice"
Business response:
We are sorry we were not at our best while you were our guest. We want nothing more than for you to have an outstanding stay, and we apologize for not rising to the occasion. Your comments will be shared with our entire team to make sure we do not repeat what you experienced. We hope you will consider giving us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Worst place I have stayed This was the most disorganized place that had no regard for customer service. No microwave, refrigerator did not work, no shower curtain, no tv remote, had to change bed linens myself and could not get a room key. No help from anyone at the front desk.
Business response:
John, please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with the concerned teams to take the corrective actions. We hope you will consider giving us another chance so we can serve you better in the future. Sincerely, Hotel Management
Unpleasant Stay When I first booked, I received a call saying they didn't have a double bed room. The lady was nice who called and even called other locations to see if they had double bed rooms but they didn't. She then called me back and stated that housekeeping was cleaning a room for me. The check in went smoothly when I arrived, however, the elevator, and the room were filthy. The freezer, and floors were not clean. Old tissue and athlete foot spray was found under one of our beds and the heater went out. I would not re... read more
Business response:
Tiphanie, we apologize for the cleanliness issues you experienced during your stay. We are truly sorry your room was not in the spotless condition as it should have been when you arrived. We have addressed this matter with the Head of our housekeeping department and housekeeping associates to take corrective action immediately so that it does not happen again. We hope you will give us another chance to make it up to you. Sincerely, Hotel Management
Business response:
Thank you for being our guest. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always expect from our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 2.8 star rating with 2,229 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.