Extended Stay America - Kansas City - South

Business response:

Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management 

Business response:

We appreciate your feedback about your recent stay at our hotel. Please accept our apologies for not meeting your expectations during your visit. We take comments like yours very seriously, so we are determining where we went wrong and making changes to better serve our guests. Thank you again for being our guest. We hope you will give us a chance to redeem ourselves in the future and provide you with a better experience. Sincerely, Hotel Management 

Business response:

Thomas, we sincerely apologize for the cleanliness issue you encountered in your room while you were here. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete. Your feedback is shared with the respective teams to be more diligent with their duties going forward. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management 

Business response:

Sandy, thank you for being our guest. We are a non-smoking hotel, yet we do provide designated smoking areas for guests outside the building. Please know we are a non-smoking hotel, but on a rare occasion some guests do not comply, and we truly apologize for this. Your feedback is important to us as we make every effort to accommodate the needs of all our guests. Thank you again for taking the time to write about your stay. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We were disheartened to see the review and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Charles, thank you for being our guest. Please accept our apologies for the discourteous behavior you encountered from our staff and that you feel we did not merit the rate you paid. We have discussed your feedback with our team to remind them our main goal is to provide outstanding customer care to our guests. Also, know we conduct regular surveys to make sure we are competitively priced with hotels of the same caliber in our area. We would like to regain your trust and hope you will give us that chance in the future. Sinc... read more

Business response:

Thank you for evaluating your stay with us. Please accept our apologies for the cleanliness and odor issues you encountered while you were here. We assure you that we have shared your feedback with our housekeeping them, and we’re working with them in order to be more diligent with our efforts moving forward. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management 

Business response:

We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management