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Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel cancelled my reservation during the evening.
Business response:
Paula, thank you for your review. We apologize for the mix-up with your reservation. Please be assured that we’re investigating the issues you described and are taking the appropriate action to prevent it from happening again. We would welcome an opportunity to restore a favorable impression the next time you are in our area. Sincerely, Hotel Management
Don’t know why but I was given the handicapped room on the 3rd floor. It was located directly in the middle of the floor. Not even close to the elevators. Most of the lights cords were so twisted that they didn’t work plugged in. Found nasty wadded up tissues and candy wrappers behind the bed side table where the outlet was to connect the screwed up lights. Staff didn’t seem to care about anything. They couldn’t answer any questions I asked about whether I was paying extra for a non-smoking handicapped room. When I requested... read more
Business response:
Thank you for reviewing your stay. We apologize for the difficulties you encountered in your accommodation and for the poor service you received from our associates. Please be assured that we have shared your concerns with our maintenance and housekeeping team to fix the problems in your room. We have also discussed your feedback with our associates to remind to our main goal is to provide outstanding customer care to our guests. We hope to have another chance to show you our true hospitality the next time you return to this... read more
Clean my room please! The carpet was filthy. Come to find out rooms are only cleaned once a week. We did not get cleaning service our entire trip, nor did we get clean towels. We had to go down to the counter to pick up anything we needed. The room needed a deep clean from the floors up.
Business response:
Denise, first and foremost, we would like to offer you our apologies for the inconveniences that you experienced during your stay with us. Your concerns have been immediately brought to the attention of our housekeeping for review and action. We are also sorry if our housekeeping policy was not shared with you at the time of your check-in. This service is done on a weekly basis to respect the privacy of our long-term guests so as to offer minimal intrusion. We hope you will give us a chance to impress you on a future visit. ... read more
Horrível Cheiro muito forte de cigarro em todo hotel inclusive nos quartos , insuportável. Banheiro sujo com insetos , lençol furado . Não recomendo
Business response:
Valerio, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
I have been an Orbitz member for several years and have booked many flights, hotels, and rental cars using Orbitz.com. I have remained a member mainly because I have usually received good customer support. Unfortunately my most recent booking has been an appalling experience. The Extended Stay America that was recommended by Orbitz.com was completely unsatisfactory. I was quite surprised and disappointed that such a mediocre and sub-par hotel facility could be found using Orbitz. My room was noticeably dirty. The curtain had... read more
Business response:
Dear FRANCO, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Decent location. Bathtub was extremely dirty. Bathtub was clogged. No plastic cups in rooms (first for me and I travel 5 days a week) Breakfast was horrible compared to the picture in the elevator. Day and night difference. Used towel in the bathroom when I arrived. Hairs in the bathtub. Absolutely disgusting. Please have some respect and class for your paying customers.
Business response:
Thank you for being our guest. We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Please revisit us so we can restore your faith in our hotel and provide you with the hosp... read more
Never again! Horrible customer service from the hotel and hotels.com. Filthy establishment. It has a smell. I wasnt allowed to cancel since I was already charged.
Business response:
Thank you for being our guest. We are disappointed to see that your feedback referenced the description of our hotel as "filthy." Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you... read more
I did not receive the room i booked.. The first room they gave me was missing the remote went to the front desk the rep would not come to the desk i could hear him on the phone when i went to the desk i waited 5 min and went back upstairs i went to use the phone it didnt work i used my cell phone to call the desk and he still didnt answer he finally answered fir the agent they switched me rooms still did not get the room i booked the lights by the bed did not work only 2 pillows on the bed and the floor was dirty
Business response:
Thank you for taking the time to post a review. We sincerely apologize for the issues you experienced in your initial room, as well as the fact that we did not completely address these to your total satisfaction. We have procedures in place to keep such mistakes from happening, and these procedures will be reviewed with our housekeeping team to make sure they are being followed each and every time a room is cleaned. We can absolutely do better, so we hope you will give us an opportunity in the future to provide the service a... read more
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 2.8 star rating with 2,264 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.