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Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not A Pleasant Experience We checked in, went to our room on 3rd floor and it had not been cleaned. There was No bedding on the bed. The dirty bedding was thrown on the chair. The bathroom toilet wad dirty and tub. The bathroom floor was sticky. I picked up the phone to call front desk and it rang 22 times--no answer. I hung up and went to the front desk. The desk clerk looked at her list and it showed the room was clean and ready. But No it was not. She assigned us another room. Went in and unpacked. I tried to call the fro... read more
Business response:
Gail, thank you for your feedback. We want to apologize for failing to provide the level of service and cleanliness you should have received. We have shared your concerns with our front desk and housekeeping teams to prevent this from happening again. We value your feedback and will use it to ensure we are more consistent with our service levels. We hope we have the chance to make it up to you at a future date. Sincerely, Hotel Management
Kind of ghetto I left some monies in the room called two hours later and no help from the front desk. It was pocketed.
Business response:
We are sorry to read about this incident. Since this is an anonymous review, please reach out to us so we can investigate this issue and assist you further. We look forward to hearing you soon. Sincerely, Hotel Management
it's cheap and you get what you pay for There was no one at the front desk when I checked in, had to wait 10 - 15 minutes for someone to appear. The fire alarm went off at 1:15 am, and even when the fire company was there, they couldn't turn the alarm off. The smoke detector in my room had a plastic bag wrapped around it. Morning coffee was empty before 8am.
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry that you had an unpleasant experience and apologize for the maintenance issue in your room. Our goal is to get everything repaired and in working order once we are made aware of an issue, so we thank you for letting us know. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Business response:
Jamar, thank you for taking the time to rate your stay. We make every effort to provide clean, comfortable accommodations and excellent service, but we clearly fell short. We hope you will accept our apologies for not living up to your expectations and consider giving us another chance to prove ourselves on a future visit. Sincerely, Hotel Management
hotel Get what you expect for a cheap room rate; was a non-smoking hotel, but the bathroom stunk like cigarette smoke; friendly staff, just cheap accomodations
Business response:
We apologize for the odor issue you encountered while being here. Your experience is shared with our housekeeping department to do a deep cleaning of your room. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Please consider giving us another chance to provide you with a better stay on a future date. Sincerely, Hotel Management
Business response:
Katherine, please accept our apologies for problems that inconvenienced you. You deserved a comfortable and stress-free stay, and we hope to have another occasion to provide you with the hospitality and outstanding service you should have experienced during this visit. Thank you for being our guest. Sincerely, Hotel Management
Won't go back. Room was not cleaned, garbage behind tv, under bed, and not vacuumed. Toothpaste in the sink. No toilet paper or tissues in the room. No soap or shampoo. Toilet and tub filthy. Non-smoking room had strong smoke smell and cigarette burn marks on the sink. Heater and air conditioner didn't work. Problem with circuit breaker in the room. Chairs in room were covered with mud. Disappointed.
Business response:
Rebecca, thank you for staying with us. It was disheartening to read your review regarding the cleanliness issue you had while here and regret the inconvenience it caused. Your concerns have been shared with our housekeeping team to see where we went wrong as we double check each of our rooms prior to the next guest arriving. Again, we are sorry for this unpleasant experience and would love to be able to redeem ourselves on a future visit. Sincerely, Hotel Management
Smoky not Smoke Free The man at the front desk was nice and greeted me in a professional manner. The room was horrible. It smelled like smoke and felt very stuffy. The bathroom also smelled like smoke. The refrigerator had stains on the door. The carpet and curtains were dusty. Walls were dirty. The rod that supported the curtains that hid the closet was dangling from the ceiling. The comforter was either a size too big or the bed was not properly made. It looked like a room from a cheap motel. This was the dirtiest hote... read more
Business response:
Thank you for staying at our hotel. We apologize for the cleanliness issue you experienced and regret the inconvenience this caused. We take pride in providing a clean, fresh environment for our guest and we are sorry we overlooked something during your stay. Your comment has been shared with our Housekeeping staff to ensure this does not occur again. We hope you will give us another chance the next time your travels bring you our way. Sincerely, Hotel Management
Do not Stay America. The cleanliness of the room left a lot to be desired. Refrigerator Dirty, Bathroom Fan not working, Carpet needs to be cleaned. Does not have a Hair Dryer available, No in room phone, no clock. The People at the Desk were very nice but they really need to upgrade or better train their cleaning staff, The toilet seat was missing one of the screws to hold it in place, The Drawers need to be painted inside. No phone book in our room The Grab and go breakfast needs a review No Covers for the coffee and no Pl... read more
Business response:
Dorothy, we sincerely apologize that you experienced so many difficulties during your stay. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Counting on your kind generosity to accept our apologies, we hope you will consider a return visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 2.8 star rating with 2,264 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.