This profile has been claimed by the business owner or representative.
Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible they didn’t care at all
Business response:
Donae, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
needs better staff I have stayed here quite a few times and had a good experience but this time when I checked in at 5 my room was not ready and the house keeper refused to clean and double rooms she was very unprofessional she was standing at the front desk with her sleep scarf on and straight out said I'm not cleaning and double rooms then when I finally got into my room the toilet didn't work and the heater was broken I called and was told to give it time to come on which it never did then when I got into the new room the... read more
Business response:
Toni, thank you for your feedback and for being our loyal guest. We were disappointed to read your feedback, and we apologize for your less than stellar stay. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Happy New Year!?? Bah! Humbug!! I can't tell you about my stay because it NEVER HAPPENED!!! I booked this reservation about a week ahead of time and had the confirmation. When I went to check in, the clerk, for lack of a better term, told me that she DIDN'T HAVE a reservation for me and that it didn't matter if I had a confirmation or not because it is standard practice to overbook the hotel! It was NEW YEAR'S EVE!!! Where was I going to find another room at 8 o'clock on New Year's Eve?!! It's a shame because this is a decen... read more
Business response:
Thanks for sharing your experience with us. Please accept our sincere apologies for the disappointment you had with your room reservation and the way the situation was dealt by our front office staff. Your feedback is shared with the concerned teams to take appropriate measures and make sure we don’t disappoint our guest going forward. Please consider giving us an opportunity to accommodate you on a future date and earn your highest marks. Sincerely, Hotel Management
Never, ever again I travel almost weekly for work--throughout the US and Asia. Hotels become more of a home for me than my own home. So in exchange for the significant sums every year I spend on hotels, I expect certain standards to be maintained--including staff hospitality and professionalism, facility integrity, and room sanitation. This Extended Stay, a hotel brand I frequent to have a clean kitchen where I can prepare nutritious meals for myself, was by far the worst hotel experience I've had in a very long time. On ar... read more
Business response:
Thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations, or ours. What you encountered does not meet our standards either. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. We value your feedback and will use it to ensure we are more consistent with our service levels. We hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations. We hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
While the staff was pleasant and accommodating, the hotel was quite dirty, and it didn’t seem our room had been cleaned prior to our check in, as we found empty plastic bottles and other trash under our bed. Our door didn’t seem to close securely, either, and the bed wasn’t very comfortable.
Business response:
Emily, thanks for evaluating your experience at our hotel. Although you liked certain aspects of your stay, we apologize for the inconvenience you had while being here. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments to step up their game and work more diligently going forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
When I went to check in they said the room wasn’t available. It still charged me tho. How to I go about getting a refund?
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. When obtaining a refund for a reservation made through a third party, pre-paid reservation website, you must contact them directly for assistance. Again, we are sorry for the inconvenience, and we hope you will consider giving us another chance to make a better impressio... read more
They overbook on purpose! Reserved a room. Got there at 6pm to find out that they had no room for me even though I had one reserved. The front desk staff told me my reservation was a first come first served deal and that I shouldn’t be upset because they overbooked by 22 rooms. Glad we found that out at 6pm and not expected it and got there at 11pm. If you book this hotel don’t expect to have a room!
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Hotel Management
I did not stay because they gave away my room. They said they overbooked even though I had confirmation number. Then they wanted to send me to another extended stay but would have to pay $40-50 dollars more.it was very stressful and almost ruined the weekend
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 2.8 star rating with 2,229 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.