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Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Do not stay here Check in took half an hour. The hotel was overbooked. The lobby smelled like cigarettes. We did not have the room we reserved and as we checked out they had charged us more than we agreed to pay on Expedia. I would not stay here again.
Business response:
Thank you for your feedback. We are sorry for the issues you had while being here and regret the inconvenience it caused. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. Please know, our Front Desk associates will be happy to assist you with any of the queries you have. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
could not check in - so cancelled - been going to this same hotel - same time each year - after a long drive I get to the hotel before the 3pm check - the staff has ALWAYS been accommodating - this time NO - I was told I could not check in - until 3pm - so rather then wait in my car for a few hours I cancelled. Staff person I am sure does not represent this hotel well to the customers.
Business response:
Stan, we apologize that we failed to provide you an exceptional visit. We are sorry for the service issues you encountered and our staff was not responsive to your needs. We are reviewing the situation as a training tool to improve our procedures and to be sure we meet the high standards you expect from our brand every single stay. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
Ghetto Vibe's Here you are; 1: Girlfriend ran a marathon that morning in KC. She needed to shower and rest. We got there around 1 PM hoping for an early check-in. I asked the staff member at the front desk, but she said no. Said to come back at 2:30 and she'll let us check in a half hour early. We literally waited in my car for an hour and a half. Then when I came in around 2:15 she was finishing checking in a different guest. 2: I had a headache. I went the front desk to see about getting a painkiller and after waiting abou... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
A Cold Shower!! Upon arrival I noticed that there were no Handicap doors, making it difficult to Enter with medical equipment and bags! Then I enter in to the room to use restroom and I then have to locate the cleaning lady for supplies to clean toilet and floor because it was dirty. Then I went to turn on thelamp and there was no light bulb in two of the lamps . So then I had to open the curtain .i had a meal that I heated in the microwave and went to eat and there were no forks. No alarm clocks, no one mentioned breakfast.... read more
Business response:
Sherita, thank you for choosing to stay with us. We want each and every guest to have a positive experience, and we are sorry we disappointed you. Please accept our apologies for the service issues you encountered and for our lack of responsiveness during your stay. Your feedback will be used to improve our service delivery and to prevent these things from happening in the future. Your comments have been shared with the team for improved coordination of efforts. We thank you for bringing this to my attention, and hope you wi... read more
Not a chance I will return We just moved into town and we needed a plane for the couple of first days until our house was ready. At check in the ladies were very rude and made it seem like an inconvenience for me to be checking in. That same lady seemed to be staying at the hotel and whenever I needed help she would, in her house slippers and pj bottoms, just waiting behind the desk and help herself while a line with one lady was behind the desk. Even you asked for anything from there it was an inconvenience and they seemed ... read more
Business response:
Please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management
Terrible experience No ice or cups. Kitchen, but no utensils. Not even a glass for water. Man across the hall had dogs that barked. This man walked the halls cussing loudly late at night. This place does not make you feel safe.
Business response:
It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. Thank you for your feedback as this helps us to improve the experience for future guests. We truly appreciate your feedb... read more
Business response:
Barry, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Expectations No towels until certain time. Bed and pillows horrible. Bathroom not clean. Found another guests mail in room. Bugs coming out of heater. Never another EXTENDED STAY for me.!!!!!
Business response:
It is very disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. ... read more
Very bad The cleanliness of the hotel is very very very bad. I am surprised by the level of cleanliness.
Business response:
Thank you for your feedback. We're truly sorry your room was not in the spotless condition it should have been when you arrived. We take the cleanliness of our rooms very seriously, so what you experienced is not typical for us. Our staff is 100% committed to providing fresh, clean accommodations for all of our guests, and we're sorry this was not the case for you. We are already taking steps to ensure oversights such as this do not happen again. We hope you will consider giving us a second chance the next time you are in ou... read more
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 2.8 star rating with 2,229 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.