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Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First Room umclean The bed was a wreck, pea in The toilet, Good thing I didn't take photos or they wouild be all over social media, word of mouth will be as affective
Business response:
Jimmy, thank you for being our guest. We are sorry you experienced so many difficulties during your stay with us, and please accept our sincerest apology for what transpired. Our respective team members are taking steps to ensure future guests do not encounter the same issues. We regret the inconvenience caused and truly hope you will give us another chance to prove that we are committed to providing outstanding service. Sincerely, Hotel Management
Nasty & Rude The room was not clean the bed was hard and was not properly made the room had gummy bears and nerds all over the floor I found a mold covered zippy cup in the closet and the towels all had stains on from meth pipes the Manager was completely rude and unhelpful NEVER WILL I STAY HERE AGAIN
Business response:
Carl, please accept our apology for the issues you experienced during your stay. It is never our intention to let you down on your expectations, so we truly regret the inconvenience you had. We will personally follow up on your concern regarding cleanliness and service issues with the respective teams to ensure happy guests is our number one priority. Regarding noise issue, our front desk is available, and I'm sorry we were not aware of the this as we would have been happy to try and resolve or move you to another suite. We ... read more
What A DUMP! It was a nasty dump filled with cheesy people and a staff of ignorant maids that need to learn "tone of voice"
Business response:
We are sorry we were not at our best while you were our guest. We want nothing more than for you to have an outstanding stay, and we apologize for not rising to the occasion. Your comments will be shared with our entire team to make sure we do not repeat what you experienced. We hope you will consider giving us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Worst place I have stayed This was the most disorganized place that had no regard for customer service. No microwave, refrigerator did not work, no shower curtain, no tv remote, had to change bed linens myself and could not get a room key. No help from anyone at the front desk.
Business response:
John, please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with the concerned teams to take the corrective actions. We hope you will consider giving us another chance so we can serve you better in the future. Sincerely, Hotel Management
Unpleasant Stay When I first booked, I received a call saying they didn't have a double bed room. The lady was nice who called and even called other locations to see if they had double bed rooms but they didn't. She then called me back and stated that housekeeping was cleaning a room for me. The check in went smoothly when I arrived, however, the elevator, and the room were filthy. The freezer, and floors were not clean. Old tissue and athlete foot spray was found under one of our beds and the heater went out. I would not re... read more
Business response:
Tiphanie, we apologize for the cleanliness issues you experienced during your stay. We are truly sorry your room was not in the spotless condition as it should have been when you arrived. We have addressed this matter with the Head of our housekeeping department and housekeeping associates to take corrective action immediately so that it does not happen again. We hope you will give us another chance to make it up to you. Sincerely, Hotel Management
Business response:
Thank you for being our guest. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always expect from our hotel. Sincerely, Hotel Management
Horrible they didn’t care at all
Business response:
Donae, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
needs better staff I have stayed here quite a few times and had a good experience but this time when I checked in at 5 my room was not ready and the house keeper refused to clean and double rooms she was very unprofessional she was standing at the front desk with her sleep scarf on and straight out said I'm not cleaning and double rooms then when I finally got into my room the toilet didn't work and the heater was broken I called and was told to give it time to come on which it never did then when I got into the new room the... read more
Business response:
Toni, thank you for your feedback and for being our loyal guest. We were disappointed to read your feedback, and we apologize for your less than stellar stay. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Happy New Year!?? Bah! Humbug!! I can't tell you about my stay because it NEVER HAPPENED!!! I booked this reservation about a week ahead of time and had the confirmation. When I went to check in, the clerk, for lack of a better term, told me that she DIDN'T HAVE a reservation for me and that it didn't matter if I had a confirmation or not because it is standard practice to overbook the hotel! It was NEW YEAR'S EVE!!! Where was I going to find another room at 8 o'clock on New Year's Eve?!! It's a shame because this is a decen... read more
Business response:
Thanks for sharing your experience with us. Please accept our sincere apologies for the disappointment you had with your room reservation and the way the situation was dealt by our front office staff. Your feedback is shared with the concerned teams to take appropriate measures and make sure we don’t disappoint our guest going forward. Please consider giving us an opportunity to accommodate you on a future date and earn your highest marks. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 2.8 star rating with 2,264 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.