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Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
THIS PLACE IS A JOKE. Showed up to check in, didn't have our name down (ok, could have been hotels.Com fault). Woman gets us checked in - our room has TRASH EVERYWHERE, food on the counter and smells like dog urine. They move us to a room upstairs and the toilet is clogged and about to overflow. I will never stay or recommend this place to anyone.
Business response:
Philip, we apologize your rooms were not in the spotless condition it should have been when you arrived. We take the cleanliness of our rooms very seriously, so what you experienced is not typical for us. Your feedback is taken seriously, and we have shared them with our housekeeping team to ensure they deliver much-improved services moving forward. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
keep track of cleanliness STAFF AT FRONT DESK WAS KIND, BUT THE OVER ALL CONDITION OF HOTEL WAS NOT CLEAN. SMELLED OF SMOKE, EVEN THOUGH THEY CLAIM TO BE A NON-SMOKING HOTEL. FIRST ROOM GIVEN FOR THE NIGHT WAS NOT EVEN CLEANED FROM PREVIOUS ATTENDANT. SECOND ROOM FELT LIKE THE CLEANING STAFF IS TO MUCH OF A HURRY AND DOES NOT PROPERLY CLEAN, FOR I FOUND CHANGE ON THE BATHROOM FLOOR IN THE CORNERS AND THINGS LEFT BEHIND BY PRIOR OCCUPANTS.
Business response:
Ryan, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Needs an update The room I was in smelled of smoke. The bed was very uncomfortable and the pillows were small and flat. No coffee maker.
Business response:
Lowell, we are sorry to disappoint you. I apologize for the inconvenience you encountered with your room. We have strict policies where we prohibit smoking in some areas so I appreciate you bringing this to our attention so we can address it appropriately. Everything we do is aimed at providing you with an excellent hotel experience, so we appreciate your valuable comments. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, General Manager
Housekeeping missed cleaning the room for over 7 days twice. I had to bring it to their attention.
Business response:
Thank you for your review, and we do apologize for the issues you had while being here and regret the inconvenience it caused. We work hard to make every guest's stay a pleasant experience, so we are sorry we fell short. We are already working to correct these issues for future guests. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, General Manager
Clean rooms but trouble with staffing When I arrived at 7pm for a basic room that had been booked several days in advance, the hotel staff told me that they had no rooms clean because the housekeepers had called off sick that day. I then had to wait until 830pm for a room, along with several other customers. The room was clean when I finally got in it. There were no silverware in the room, but when I went to the front desk to ask for some they were having problems with a customer from Saudi Arabia whose room wasn't ready, an... read more
Business response:
Thank you for your review. We were disappointed to read your feedback, and we apologize for your less than stellar stay. Our team prides itself on delivering wonderful hospitality, so we're sorry this was not your experience with us. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. We hope you will consider giving us another chance so we can make this up to you the next time you are in the area. Sincerely, General Manager
Disappointing There was no hot water in the room. The toilet would not flush. very loud in the halls.
Business response:
Thank you for your feedback. We are truly sorry condition of your room was not up to par and we did not meet your expectations. We have a duty to follow the processes in place to ensure each guest suite is well maintained. Additionally, we have a responsibility to place a suite in an out-of-order status as necessary when it does not meet our standards. Our guests deserve a clean, well maintained, and comfortable suite while staying with us. We hope you will consider giving our hotel another chance so we can leave you with a ... read more
Avoid this hotel Rest room doors cant be locked :( Bed sheets were having holes :( Continental breakfast contains biscuit and coffee. Receptionist were not at all friendly. Better avoid this hotel. I have seen the manager replies to every review that he will take of the issues next time. I think its better he spend some time looking into those issues rather replying.
Business response:
Ajith, Thanks for your feedback. We are sorry you did not have a quality visit on this recent stay. We have made note of the deficiencies you describe and will use the information to improve. We want you to have a lasting positive impression so we invite you to stay with us again soon. Thank you, General Manager
Trash everywhere. The rooms were filthy, garbage under the beds, including a used adult toy. There wasn't a breakfast as advertised, and no dishes in the rooms.
Business response:
Thank you for your feedback. We sincerely apologize for the cleanliness issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that, we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will consider giving our hotel another chance so we can leave you with a much bett... read more
Would not stay here again. Very unpleasant smell in the room and through the hotel...possibly cooking smells? Not sure, but it was unpleasant. Did not look like the bathroom had been cleaned. Had to go down to the front desk to ask for toilet paper as there was none in the room. Tried calling the front desk, but no answer. The door was all scratched up, I guess from a dog? Not sure. The toilet in our bathroom did not flush. For the price, I would not stay here again. The breakfast wasn't much, just coffee and packaged muffin... read more
Business response:
Please accept our sincere apologies for not living up to your expectations. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our facilities and service levels going forward. We deeply regret the inconvenience caused, and please consider giving us a second chance in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 2.8 star rating with 2,229 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.