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Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never, ever again I travel almost weekly for work--throughout the US and Asia. Hotels become more of a home for me than my own home. So in exchange for the significant sums every year I spend on hotels, I expect certain standards to be maintained--including staff hospitality and professionalism, facility integrity, and room sanitation. This Extended Stay, a hotel brand I frequent to have a clean kitchen where I can prepare nutritious meals for myself, was by far the worst hotel experience I've had in a very long time. On ar... read more
Business response:
Thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations, or ours. What you encountered does not meet our standards either. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. We value your feedback and will use it to ensure we are more consistent with our service levels. We hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations. We hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
While the staff was pleasant and accommodating, the hotel was quite dirty, and it didn’t seem our room had been cleaned prior to our check in, as we found empty plastic bottles and other trash under our bed. Our door didn’t seem to close securely, either, and the bed wasn’t very comfortable.
Business response:
Emily, thanks for evaluating your experience at our hotel. Although you liked certain aspects of your stay, we apologize for the inconvenience you had while being here. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments to step up their game and work more diligently going forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
When I went to check in they said the room wasn’t available. It still charged me tho. How to I go about getting a refund?
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. When obtaining a refund for a reservation made through a third party, pre-paid reservation website, you must contact them directly for assistance. Again, we are sorry for the inconvenience, and we hope you will consider giving us another chance to make a better impressio... read more
They overbook on purpose! Reserved a room. Got there at 6pm to find out that they had no room for me even though I had one reserved. The front desk staff told me my reservation was a first come first served deal and that I shouldn’t be upset because they overbooked by 22 rooms. Glad we found that out at 6pm and not expected it and got there at 11pm. If you book this hotel don’t expect to have a room!
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Hotel Management
I did not stay because they gave away my room. They said they overbooked even though I had confirmation number. Then they wanted to send me to another extended stay but would have to pay $40-50 dollars more.it was very stressful and almost ruined the weekend
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Hotel Management
Do not stay here Check in took half an hour. The hotel was overbooked. The lobby smelled like cigarettes. We did not have the room we reserved and as we checked out they had charged us more than we agreed to pay on Expedia. I would not stay here again.
Business response:
Thank you for your feedback. We are sorry for the issues you had while being here and regret the inconvenience it caused. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. Please know, our Front Desk associates will be happy to assist you with any of the queries you have. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
could not check in - so cancelled - been going to this same hotel - same time each year - after a long drive I get to the hotel before the 3pm check - the staff has ALWAYS been accommodating - this time NO - I was told I could not check in - until 3pm - so rather then wait in my car for a few hours I cancelled. Staff person I am sure does not represent this hotel well to the customers.
Business response:
Stan, we apologize that we failed to provide you an exceptional visit. We are sorry for the service issues you encountered and our staff was not responsive to your needs. We are reviewing the situation as a training tool to improve our procedures and to be sure we meet the high standards you expect from our brand every single stay. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
Ghetto Vibe's Here you are; 1: Girlfriend ran a marathon that morning in KC. She needed to shower and rest. We got there around 1 PM hoping for an early check-in. I asked the staff member at the front desk, but she said no. Said to come back at 2:30 and she'll let us check in a half hour early. We literally waited in my car for an hour and a half. Then when I came in around 2:15 she was finishing checking in a different guest. 2: I had a headache. I went the front desk to see about getting a painkiller and after waiting abou... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 2.8 star rating with 2,264 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.