This profile has been claimed by the business owner or representative.
Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A Cold Shower!! Upon arrival I noticed that there were no Handicap doors, making it difficult to Enter with medical equipment and bags! Then I enter in to the room to use restroom and I then have to locate the cleaning lady for supplies to clean toilet and floor because it was dirty. Then I went to turn on thelamp and there was no light bulb in two of the lamps . So then I had to open the curtain .i had a meal that I heated in the microwave and went to eat and there were no forks. No alarm clocks, no one mentioned breakfast.... read more
Business response:
Sherita, thank you for choosing to stay with us. We want each and every guest to have a positive experience, and we are sorry we disappointed you. Please accept our apologies for the service issues you encountered and for our lack of responsiveness during your stay. Your feedback will be used to improve our service delivery and to prevent these things from happening in the future. Your comments have been shared with the team for improved coordination of efforts. We thank you for bringing this to my attention, and hope you wi... read more
Not a chance I will return We just moved into town and we needed a plane for the couple of first days until our house was ready. At check in the ladies were very rude and made it seem like an inconvenience for me to be checking in. That same lady seemed to be staying at the hotel and whenever I needed help she would, in her house slippers and pj bottoms, just waiting behind the desk and help herself while a line with one lady was behind the desk. Even you asked for anything from there it was an inconvenience and they seemed ... read more
Business response:
Please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management
Terrible experience No ice or cups. Kitchen, but no utensils. Not even a glass for water. Man across the hall had dogs that barked. This man walked the halls cussing loudly late at night. This place does not make you feel safe.
Business response:
It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. Thank you for your feedback as this helps us to improve the experience for future guests. We truly appreciate your feedb... read more
Business response:
Barry, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Expectations No towels until certain time. Bed and pillows horrible. Bathroom not clean. Found another guests mail in room. Bugs coming out of heater. Never another EXTENDED STAY for me.!!!!!
Business response:
It is very disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. ... read more
Very bad The cleanliness of the hotel is very very very bad. I am surprised by the level of cleanliness.
Business response:
Thank you for your feedback. We're truly sorry your room was not in the spotless condition it should have been when you arrived. We take the cleanliness of our rooms very seriously, so what you experienced is not typical for us. Our staff is 100% committed to providing fresh, clean accommodations for all of our guests, and we're sorry this was not the case for you. We are already taking steps to ensure oversights such as this do not happen again. We hope you will consider giving us a second chance the next time you are in ou... read more
THIS PLACE IS A JOKE. Showed up to check in, didn't have our name down (ok, could have been hotels.Com fault). Woman gets us checked in - our room has TRASH EVERYWHERE, food on the counter and smells like dog urine. They move us to a room upstairs and the toilet is clogged and about to overflow. I will never stay or recommend this place to anyone.
Business response:
Philip, we apologize your rooms were not in the spotless condition it should have been when you arrived. We take the cleanliness of our rooms very seriously, so what you experienced is not typical for us. Your feedback is taken seriously, and we have shared them with our housekeeping team to ensure they deliver much-improved services moving forward. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
keep track of cleanliness STAFF AT FRONT DESK WAS KIND, BUT THE OVER ALL CONDITION OF HOTEL WAS NOT CLEAN. SMELLED OF SMOKE, EVEN THOUGH THEY CLAIM TO BE A NON-SMOKING HOTEL. FIRST ROOM GIVEN FOR THE NIGHT WAS NOT EVEN CLEANED FROM PREVIOUS ATTENDANT. SECOND ROOM FELT LIKE THE CLEANING STAFF IS TO MUCH OF A HURRY AND DOES NOT PROPERLY CLEAN, FOR I FOUND CHANGE ON THE BATHROOM FLOOR IN THE CORNERS AND THINGS LEFT BEHIND BY PRIOR OCCUPANTS.
Business response:
Ryan, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Needs an update The room I was in smelled of smoke. The bed was very uncomfortable and the pillows were small and flat. No coffee maker.
Business response:
Lowell, we are sorry to disappoint you. I apologize for the inconvenience you encountered with your room. We have strict policies where we prohibit smoking in some areas so I appreciate you bringing this to our attention so we can address it appropriately. Everything we do is aimed at providing you with an excellent hotel experience, so we appreciate your valuable comments. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 2.8 star rating with 2,264 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.