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Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel is not clean the rooms was nasty
Business response:
"Dale, thank you for taking the time to give us your feedback. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. My staff and I are taking steps to ensure every detail from the first impression at check-in to the final at check-out and will focus on providing a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to provide you with ... read more
It was not a pleasant stay. It was not pleasant from the start. We did not receive the room we booked. Then there was a awful sewage smell. It smelled so bad that it almost had us throwing up. We had our young children (ages 6 and 4) with us and there were people walking around talking about inappropriate things and other adult stuff that should not be mention in front of children that age. We were only given a flat sheet to sleep with. Only 2 of the 6 plugins worked in the room and only 3 of the 6 lights worked. There was a... read more
Business response:
Korri, thank you for the candid review. We apologize for the multiple issues you experienced here and regret the inconvenience caused. I have shared your concern with the appropriate individuals within our organization and will use your feedback as a training tool to improve our service and facilities moving forward. I will personally follow up on your concerns to ensure we are well poised to serve you better during your next stay. Sincerely, General Manager
Unclean room Upon arrival the room was not clean. Bed unmade, bathroom dirty and table dirty.
Business response:
Please accept my apologies for your suite not being totally ready for occupancy when you checked into our hotel. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. We take great pride in the service, cleanliness and maintenance of our hotel, and we hope this isolated incident will not keep you from returning to enjoy a great experience ... read more
Never will stay again Hotel isn't that old, but as alot of wear. Staff was very unfriendly!! Breakfast was very disappointing, oatmeal and cereal bars.....
Business response:
Thank you for your stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are working to avoid such mistakes going forward. We would like an opportunity to serve you better in the future and hope you will return the next time your travels bring you back this way. Sincerely, General Manager
Dirty hotel, bad neighborhood.
Business response:
Jay, thank you for leaving your feedback. We want every guest who stays with us to have a positive experience. We did not make that happen for you, and we are truly sorry. Although your experience is not typical of our service, we obviously have room to improve, and we assure you we will. We hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, General Manager
Very unpleasant Not the best for comfort...its also very outdated...has a foul smell in the unit that made the stay unpleasant...there were a group of individuals loitering outside in front as well as on the front lawn. They decided to set up lawn chairs and blast music from their cars and drink. The employee nor manager thought enough to inform them to atleast take their party inside of their rooms instead of being in front of a business.
Business response:
Thank you for evaluating your stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and I assure you we will. We truly regret the inconvenience caused, and please give us another opportunity to serve you with the hospitality you deserve. Sincerely, General Manager
Roach Motel I chose this hotel because it was listed as newly remodeled. Not true. There was a blood stain on the carpet, one of the light fixtures was missing from the ceiling, only one of the bedside lamps worked, my shoes stuck to the kitchen floor, there were no plates, utensils, coffee maker, etc. there was some kind of blue stuff in the bottom of the bath tub. Last, but certainly not least, there were roaches. I have never stayed in a place that was this disgusting.
Business response:
Barbara, we sincerely apologize for the issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we truly regret. We are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated moving forward. Please give us another opportunity to redeem ourselves on your next visit to our area. Sincerely, General Manager
Too many rat droppings We checked in late, so we got to experience an obvious drug abuser at the front desk. After first telling us she wouldn't be able to give us a room and us reminder her we already paid through Expedia, she "found" us a room. When we finally got to the room, we found rat droppings in many places around the room. We would have left, but it was 1am on a long trip back home. The hotel needs to be closed...
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Truck broken into in parking lot. I'll never stay in another extended stay again. This isnt hypebole, I mean it. Building, staff and cleanliness were actually fine. Trouble is who you get as neighbors. Laborers, drifters, probably drug dealers, all the usual extended stay crowd. 3am one night, some girl got kicked out of her room by her boyfriend, was ranting and raving and beating on the door for 20 minutes. Lots of noise late at night. I would never, NEVER stay here with my wife and kids. Not a family environment at all. T... read more
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 2.8 star rating with 2,229 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.