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Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Myles, on behalf of our entire team, please accept our apologies for not living up to your expectations, or ours. We regret the inconvenience you encountered while here. We hope you will consider giving us a chance in the future so we can provide you with the stay you should always expect from us. Sincerely, General Manager
Please avoid this hotel We assumed this hotel would be basic and "no frills" but we were very disappointed from start to finish. Some of the issues were: 1) Clerk was having unprofessional conversations with other patrons at check in. 2) Room had horrible smoke smell which was worst in the bathroom when the fan/light was on. 3) Dirty dishes in the hall outside some rooms were there from the time we checked in until we left. 4) Shower was leaking. 5) Mold around the tub faucet. 6) Hair and dust in almost every corner of all r... read more
Business response:
Thank you for your recent review of your stay. I am sorry to hear that you had major issues at our hotel. In response to your feedback, I am going to have a conversation with the GSR that was on duty. Thank you very much for providing us with your feedback. If you have any additional feedback, we would like to hear it. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Staff was rude Staff was rude on multiple occasions and was not at all accommodating in resolving a reservation dispute.
Disappointing No washcloths in the room. Had to ask 3 times and wait 24 hours to get 2 washcloths because there was a waiting list. No hot water in the bathroom sink(not that it didn't get warm, there was no water when turned to hot). No housekeeping during our stay. Mold in the tub. Bad smell in the room. The clerk who checked us in had rotten teeth and bloody holes in her face. I never want to use the mystery hotel discount again.
Business response:
Thank you for bringing your experience to our attention. Please accept our apologies for the condition of your room and the cleanliness issues your endured. We will be addressing these issues with our staff to ensure that proper cleaning is handled properly. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
Never going back Our original room was covered in pizza boxes, beverages, and other things. I went back to the desk to get another room and the beds in that room looked they were slept on. It was the worst experience ever. There was only 1 person working and she looked beyond stressed. The hotel was dirty and had a gross smell. The free breakfast was coffee and oatmeal packets.
Business response:
Thank you for your recent review of your stay. I am sorry to hear that your room was not cleaned upon arrival. In response to your feedback, I am going to share this information with my housekeeping staff to make sure rooms are prepped and ready on time. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Just no I have stayed here before and didn't have a problem buthat this time I was severely disappointed. The shower control was broken. The heating and air system hadn't been cleaned in forever. There was debris on the front of it. The hallways were littered with trash. Never again will I stay here.
Kind of run down... had a couple of roaches wandering around also.
Business response:
I appreciate you bringing your experience to our attention. Please accept our apologies on the condition of your stay We are currently working with our staff on better maintaining our hotel, and our contractor has been contacted to treat the area. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Very dissatisfied Room had not been cleaned properly and so it was dangerous to my health; there was a great deal of throw up on bed and Floor from previous client, toilet stopped up, sheets were stained. That's what I could see it made me worry about what I could not see. How could a cleaning person miss all that. We were given a nother room, but our trust had been lost and even those sheets had stains.
Hotel staff unaware and incompetent. More customer service training needed to improve the confidence of the hotel brand.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that you did not enjoy your stay. We are currently training our new team at this location and look forward to providing exceptional service in the future. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 2.8 star rating with 2,229 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.