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Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never will stay again Hotel isn't that old, but as alot of wear. Staff was very unfriendly!! Breakfast was very disappointing, oatmeal and cereal bars.....
Business response:
Thank you for your stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are working to avoid such mistakes going forward. We would like an opportunity to serve you better in the future and hope you will return the next time your travels bring you back this way. Sincerely, General Manager
Dirty hotel, bad neighborhood.
Business response:
Jay, thank you for leaving your feedback. We want every guest who stays with us to have a positive experience. We did not make that happen for you, and we are truly sorry. Although your experience is not typical of our service, we obviously have room to improve, and we assure you we will. We hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, General Manager
Very unpleasant Not the best for comfort...its also very outdated...has a foul smell in the unit that made the stay unpleasant...there were a group of individuals loitering outside in front as well as on the front lawn. They decided to set up lawn chairs and blast music from their cars and drink. The employee nor manager thought enough to inform them to atleast take their party inside of their rooms instead of being in front of a business.
Business response:
Thank you for evaluating your stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and I assure you we will. We truly regret the inconvenience caused, and please give us another opportunity to serve you with the hospitality you deserve. Sincerely, General Manager
Roach Motel I chose this hotel because it was listed as newly remodeled. Not true. There was a blood stain on the carpet, one of the light fixtures was missing from the ceiling, only one of the bedside lamps worked, my shoes stuck to the kitchen floor, there were no plates, utensils, coffee maker, etc. there was some kind of blue stuff in the bottom of the bath tub. Last, but certainly not least, there were roaches. I have never stayed in a place that was this disgusting.
Business response:
Barbara, we sincerely apologize for the issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we truly regret. We are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated moving forward. Please give us another opportunity to redeem ourselves on your next visit to our area. Sincerely, General Manager
Too many rat droppings We checked in late, so we got to experience an obvious drug abuser at the front desk. After first telling us she wouldn't be able to give us a room and us reminder her we already paid through Expedia, she "found" us a room. When we finally got to the room, we found rat droppings in many places around the room. We would have left, but it was 1am on a long trip back home. The hotel needs to be closed...
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Truck broken into in parking lot. I'll never stay in another extended stay again. This isnt hypebole, I mean it. Building, staff and cleanliness were actually fine. Trouble is who you get as neighbors. Laborers, drifters, probably drug dealers, all the usual extended stay crowd. 3am one night, some girl got kicked out of her room by her boyfriend, was ranting and raving and beating on the door for 20 minutes. Lots of noise late at night. I would never, NEVER stay here with my wife and kids. Not a family environment at all. T... read more
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Business response:
Myles, on behalf of our entire team, please accept our apologies for not living up to your expectations, or ours. We regret the inconvenience you encountered while here. We hope you will consider giving us a chance in the future so we can provide you with the stay you should always expect from us. Sincerely, General Manager
Please avoid this hotel We assumed this hotel would be basic and "no frills" but we were very disappointed from start to finish. Some of the issues were: 1) Clerk was having unprofessional conversations with other patrons at check in. 2) Room had horrible smoke smell which was worst in the bathroom when the fan/light was on. 3) Dirty dishes in the hall outside some rooms were there from the time we checked in until we left. 4) Shower was leaking. 5) Mold around the tub faucet. 6) Hair and dust in almost every corner of all r... read more
Business response:
Thank you for your recent review of your stay. I am sorry to hear that you had major issues at our hotel. In response to your feedback, I am going to have a conversation with the GSR that was on duty. Thank you very much for providing us with your feedback. If you have any additional feedback, we would like to hear it. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Staff was rude Staff was rude on multiple occasions and was not at all accommodating in resolving a reservation dispute.
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 2.8 star rating with 2,264 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.