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Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Was hotel ever
Business response:
Dear THANH, Thank you very much for staying with us and taking the time to provide a review. We sincerely apologize for not providing you with an outstanding stay, and we hope you will consider revisiting us again for the hospitality you deserve and for which we are known.Sincerely,Hotel Management
Poor quality We had to call the hotel three times to get them to come to the desk for checkout, the bed was awful and the whole place smelled like pot. There was nothing nice about this hotel.
Business response:
Dear Guest, Thank you for taking the time to share your comments. Our goal is to provide excellent service; therefore, we apologize that this was not your experience. Your feedback has been communicated to our team, and we are dedicated to addressing the areas that require improvement to elevate our standard of service for our guests. We look forward to demonstrating the level of hospitality you rightfully expect during your future visits to our city.Sincerely,Hotel Management
I ended up with bed bug bites all over my body. I told the front desk attendant, and was told to wait for the manager. Talked to him only to be told that they would investigate the day after. There was no apologies given, and he didn’t even attempt to accommodate us. I will never return to this location. I’m also seeking a lawyer to sue. I have photo and video evidence.
Business response:
Dear Louis, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address them adequately.Sincerely,Hotel Management
Thin walls, neighbors playing loud music all night, staff doesn’t answer phone when you dial “0”
Business response:
Dear Rebecca, Thank you for your review of our hotel. We apologize for the inconvenience caused by noise disturbances and difficulties reaching our staff. Providing a peaceful environment is a priority, and we regret falling short during your stay. Your feedback is valuable, and we'll address the issues with noise control measures and improve our communication systems. Please accept our sincere apologies for the inconvenience. We hope you'll consider giving us another opportunity to exceed your expectations in the future. Si... read more
The things they don't tell you up front LOL
Business response:
Dear Amy, Thank you for taking the time to share your valuable feedback. We understand the importance of transparency and aim to provide a seamless experience for all our guests. Therefore, we genuinely regret any inconvenience you encountered due to the lack of clear communication during your visit. We strive to keep our guests well-informed about our policies and services by having the same information posted on our websites. We would be grateful for the opportunity to welcome you back in the future and provide you with th... read more
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 2.8 star rating with 2,229 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.