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Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cockroaches infestation.
Business response:
Dear Tamara, Thank you for taking the time to share your feedback about your recent visit. Please accept our apologies for the disappointing experience with us. We assure you that we will take all necessary measures to prevent insects from entering our premises. Our pest control provider regularly services our hotel to ensure our environment is pest-free. However, we will address this issue with them to ensure they are doing everything to prevent future occurrences. We regret any inconvenience you may have experienced and ar... read more
Better off going to super 8 this place is nasty smells like cigarettes and the carpets and drapes are dirty and nasty. The room was super hot when I got in. For it to be $200 for 2 nights plus $100 deposit is ridiculous! Staff is never around and the elevator is nasty too.
Business response:
Dear Brenda, It is disheartening to see your comment, as this is far from what we want our guests to experience. We always aim to provide a clean environment, excellent service, and an exceptional stay for all our guests; however, after reading your experience's details, we apologize that we fell short of your expectations. To ensure that we continue to meet our guests' expectations, we are committed to addressing them with the relevant departments. We hope to have another chance to provide you with a better experience in th... read more
The facility smelled like cigarettes and smoke. The smell lingered on your clothing once you left the building. The room was very outdated and not all the way clean. When asked for house keeping to come in and clean up a little more was informed that house keeping was not on staff. I had to clean the room up myself which is very inconvenient when I had to pay my money to stay here I should at least have house keeping on staff. Another thing is I was out of towels and needed more and was informed they had no more towels until... read more
Was hotel ever
Business response:
Dear THANH, Thank you very much for staying with us and taking the time to provide a review. We sincerely apologize for not providing you with an outstanding stay, and we hope you will consider revisiting us again for the hospitality you deserve and for which we are known.Sincerely,Hotel Management
Poor quality We had to call the hotel three times to get them to come to the desk for checkout, the bed was awful and the whole place smelled like pot. There was nothing nice about this hotel.
Business response:
Dear Guest, Thank you for taking the time to share your comments. Our goal is to provide excellent service; therefore, we apologize that this was not your experience. Your feedback has been communicated to our team, and we are dedicated to addressing the areas that require improvement to elevate our standard of service for our guests. We look forward to demonstrating the level of hospitality you rightfully expect during your future visits to our city.Sincerely,Hotel Management
I ended up with bed bug bites all over my body. I told the front desk attendant, and was told to wait for the manager. Talked to him only to be told that they would investigate the day after. There was no apologies given, and he didn’t even attempt to accommodate us. I will never return to this location. I’m also seeking a lawyer to sue. I have photo and video evidence.
Business response:
Dear Louis, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address them adequately.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 2.8 star rating with 2,244 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.