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Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wow... I was asked to revised to my review concerning this hotel. Is hotel is very clean but indeed full of bugs, and the hallway rugs are very smelly. I will never revisit or advise anyone to book this hotel for any reason. I hope that this message is revised enough I will not be revising this message again.
Business response:
Dear Cassandra, Thank you for choosing us. Please accept our apologies for not meeting your expectations during your visit. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. Your feedback is discussed with our housekeeping team, and the suite will be professionally inspected and treated as a precaution. Although such incidents are rare, we are very sorry for the problems you encountered. Please stay with us another time so we can provide you with a much more enjoyable experienc... read more
Customer service to start with was terrible then hallway was so dirty, the room TV had no power cord. Found clothes behind TV stand
Business response:
Dear Djeddy, Thank you for choosing us. Our priority is to make our guests happy and comfortable during their stay with us. However, we are sorry for the cleanliness issues you mentioned and will discuss with our housekeeping team to be more careful. Our front desk could have helped if they had been informed. They are always available 24 x 7 to assist you. Please return, and we hope always to serve you again! Sincerely,Hotel Management
We did end up staying there we left the first night it was dirty looked like no one even cleaned the room at all there was food in the bed and the chair wouldn’t even have my dog stay there
Business response:
Dear Miranda, We are sorry to hear about your negative experience. Your feedback about the cleanliness issues is concerning and not reflective of our standards. We will address this matter immediately with our housekeeping team to ensure such incidents do not occur again. We apologize for any inconvenience caused and hope you'll consider giving us another chance to provide you with a better experience in the future. Sincerely,Hotel Management
Dirty Disgustingly dirty. A motel 6 is way better than this any day
Business response:
Dear Maria, Thank you for taking the time to share about your stay. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We ... read more
I was told they had no access to the Toilet Paper bc they did not have key to Main Storage room also No access to Kleenex tissue either; Look underneath bed found empty soda cans & bottles- I’m not sure how long they had been there. There was no attempt to get toilet paper for us/ guest( a couple of rolls from Walmarts).
Business response:
Dear Jacqueline G., Thank you for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 2.8 star rating with 2,229 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.