Extended Stay America - Kansas City - South

Business response:

Dear Rebecca, Thank you for your review of our hotel. We apologize for the inconvenience caused by noise disturbances and difficulties reaching our staff. Providing a peaceful environment is a priority, and we regret falling short during your stay. Your feedback is valuable, and we'll address the issues with noise control measures and improve our communication systems. Please accept our sincere apologies for the inconvenience. We hope you'll consider giving us another opportunity to exceed your expectations in the future. Si... read more

Business response:

Dear Amy, Thank you for taking the time to share your valuable feedback. We understand the importance of transparency and aim to provide a seamless experience for all our guests. Therefore, we genuinely regret any inconvenience you encountered due to the lack of clear communication during your visit. We strive to keep our guests well-informed about our policies and services by having the same information posted on our websites. We would be grateful for the opportunity to welcome you back in the future and provide you with th... read more

Business response:

Dear Cassandra, Thank you for choosing us. Please accept our apologies for not meeting your expectations during your visit. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. Your feedback is discussed with our housekeeping team, and the suite will be professionally inspected and treated as a precaution. Although such incidents are rare, we are very sorry for the problems you encountered. Please stay with us another time so we can provide you with a much more enjoyable experienc... read more

Business response:

Dear Djeddy, Thank you for choosing us. Our priority is to make our guests happy and comfortable during their stay with us. However, we are sorry for the cleanliness issues you mentioned and will discuss with our housekeeping team to be more careful. Our front desk could have helped if they had been informed. They are always available 24 x 7 to assist you. Please return, and we hope always to serve you again! Sincerely,Hotel Management 

Business response:

Dear Miranda, We are sorry to hear about your negative experience. Your feedback about the cleanliness issues is concerning and not reflective of our standards. We will address this matter immediately with our housekeeping team to ensure such incidents do not occur again. We apologize for any inconvenience caused and hope you'll consider giving us another chance to provide you with a better experience in the future. Sincerely,Hotel Management