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Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was not clean. I forgot my shower sandals and would not shower in this shower without sandals. The toilets looked like they weren’t cleaned. The kitchen was not usable.
Business response:
Dear Tal, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
Was charged additional $100 deposit on card that has not been returned yet a week later. Carpets in hallway stained and appeared dirty.
Business response:
Dear Lesa, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We sincerely apologize for any confusion or miscommunication caused regarding our check-in policies. Also, we deeply regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our housekeeping tea... read more
Business response:
Thank you for staying with us.
Business response:
Thank you for your stay.
Business response:
Thank you so very much for staying with us!
Saw dead insects and spider webs near entrance door. Carpet was very dirty inside the room and hallway to the room. Bed was the only thing comfortable.
Business response:
Dear Anup, Thank you for being our guest and sharing your valuable feedback. It's unacceptable for you to have encountered such concerns, and we apologize for any cleanliness issues you faced. This doesn't meet our usual standards, and we're committed to addressing these problems immediately. Our housekeeping team will be cautioned to ensure thorough inspections and maintenance to prevent future occurrences. We appreciate your feedback, as it helps us enhance our services moving forward. Your comfort is essential to us, and ... read more
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 2.8 star rating with 2,229 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.