Extended Stay America - Kansas City - South

Business response:

Thank you for being our guest. We are very sorry you were not able to experience a quiet and comfortable stay. When made aware of the noise situation, our front desk staff is trained to have appropriate conversations with our guests to resolve such problems. We also apologize for the smell and maintenance issues you encountered. Your comments have been addressed with the appropriate individuals to take corrective action. We hope you will stay with us again and give us another opportunity to provide you with the experience yo... read more

Business response:

Lynnae, we deeply regret that we failed to deliver the exceptional stay you deserved. We want to extend our sincerest apology and let you know that we will use your feedback to be more diligent going forward. We hope you will give us another chance so we can make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for letting us know about your stay. We are extremely concerned to read your comments and apologize that our associate was rude to you. Our staff genuinely cares about providing an enjoyable stay to all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this is not repeated. We apologize for this unpleasant experience and hope you will consider a second visit. Sincerely, Hotel Management 

Business response:

Jerrica, thank you for being our guest. We are very sorry for the disappointment you had with the cleanliness of your accommodations. Your feedback has been shared with our Executive Housekeeper, and steps are being taken to ensure that this does not happen again. We hope you will give us another chance to prove ourselves on a future visit. Sincerely, Hotel Management 

Business response:

Mark, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

Donna, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

Shelby, it is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, so we are genuinely sorry we failed to deliver this for you. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management 

Business response:

Addison, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management 

Business response:

Marie, thank you for your review. We apologize for the cleanliness issues you encountered in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We will also share your comments with our front desk team to be more diligent going forward. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management