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Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
DO NOT STAY HERE. When we booked we asked for early check-in. Regular check-in was 3pm, we got there at 2:45 and the single male staff memeber was rude and said we do not have early check-in policy. An hour later they let us get checked-in. Room was dirty. Staff ... when they could be found, were terrible. We almost missed the 4:30pm Saturday wedding we went to Kansas City for. Would never consider staying here again. Staff should all be fired.
Business response:
David, thank you for evaluating your recent stay with us. We are sorry you did not experience our staff at their best. We have followed up with our team to make sure we do not disappoint you in the future. We hope you will give us another chance to show you our commitment to outstanding service. Moreover, we apologize for the cleanliness issues you encountered in your suite. Your feedback will be shared with our housekeeping team for review and action. We hope you will afford us an opportunity to redeem ourselves in the futu... read more
Pull sheets back to see what you sleep under When I got in the room the stove wasn't working but they came and flip the switch and made it work okay but then when I try to take a shower the next day the curtain was dirty it was on backwards and the walls were filthy I don't know whose cleaning those rooms with they're not doing a good job and under the cabinets in the kitchen area there were so many unused bags from like Target and Walmart and other places just sitting underneath there it was ridiculous not to mention when I... read more
Business response:
Thank you for your feedback. Please accept our sincerest apologies for the cleanliness issues you encountered in your room and regret the disappointing stay you had. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We only wish we would have known about this problem as we would have done our best to ensure you are comfortable. Ple... read more
The area is convenient & staff are always nice but the rooms need more dedication to cleaning!! Floors weren’t swept, sheets smell like mildew. If I’m paying for a room it should at least be clean.
Business response:
Thank you for your comments. We are sorry for the cleanliness issue you encountered in your room and regret the inconvenience caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. On a positive note, we are pleased you liked our associates and location. We hope you will consider a future stay as we would welcome the opportunity... read more
my nephew could not get the paint right on the room and it was like 12:15 and they said they were kicking him out or they were calling the police. Instead of being helpful they were very rude in disrespectful and I'll never go there again and I suggest no one else either
Business response:
Thank you for being our guest. We are sorry for the service issue you experienced when staying at our hotel. This is not the way we would like our guests to leave, so your feedback has been discussed with the entire team to ensure we deliver better service and treat every guest with the warmth they deserve. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
There were people smoking in the hotel and fighting and
Business response:
Thank you for being our guest and providing your feedback. We apologize for the disturbances from other guests during your stay. Unfortunately, our Front Desk was not informed at the time, so we could have resolved the situation to ensure a more enjoyable stay for you. We appreciate your feedback and hope you will stay with us again in the future. Sincerely, Hotel Management
Proximity was the only thing I liked. The room was poorly cleaned. A door knob fell off in my hand. The shower lever was broken. The clerk was wearing a track suit and only said two words to me. Paint was chipping in the elevator and hallways.
Business response:
On behalf of our entire team, we apologize for the issues with the condition of your room. This is not acceptable, we will immediately discuss your comments with the housekeeping and maintenance teams, and we will promptly address these issues to improve our services and facilities. We value your feedback regarding the front desk associate. Once again, our apologies for the inconvenience you experienced. We are grateful for your patience and hope you will give us another chance to provide you with a better future stay. Since... read more
If looking for a nice base to enjoy KC, keep looking
Business response:
Thank you for being our guest. We are sorry you did not enjoy your visit to our hotel, and we apologize for failing to live up to your expectations. Your feedback is very important as it helps us improve the experience of our future guests. We hope you will return so that we can have an opportunity to provide you with a better stay. Sincerely, Hotel Management
Was never checked in correctly and then service desk pounding on the door at 2am to provide proof I checked in. Then was charged 3 times for 1 night!!
Business response:
Thank you for your review. We are sorry for the inconvenience caused by our staff. Your feedback is discussed with the appropriate individuals ensuring we take the necessary steps to improve the quality of not only our service going ahead. For any query regarding the charges, please reach out to us so that we can assist you with it. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
I have traveled a lot in my life but have never stayed in a place that was so bad. the lock on my door was broken the room was not clean, the lighting was terrible and the place was creepy. after an hour I left. I went to the front desk but no one was there so I left the keys in the room and booked at another hotel. I would like a refund of my nights stay. You all need to do some work on the hotel to make it habitable.
Business response:
Kyle, thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with our housekeeping and maintenance teams so that they are more diligent going forward. Once more, we do apologize. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 2.8 star rating with 2,229 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.