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Extended Stay America - Knoxville - West Hills
- Hotels
- Knoxville, TN
About this business
Location details
1700 Winston Rd., Knoxville, TN, 37919, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great room for the money Hotel staff was very helpful and friendly at check-in and throught our stay. The location of the hotel is very close to shopping and easy to comute to the University of Tennessee. The rooms were clean and what you would expect for a hotel at this price. Overall I would say this hotel is a very good value for the money.
Highly Recommend The shower head needed to be cleaned & there was no hairdryer. But other than that, I was very impressed. Usually when I stay at a hotel for this price, I get what I pay for. With this Extended Stay, you get a lot more for your money. It was like having my own apartment. It was definately worth the money.
Upon check-in I learned there were no elevators so I had to carry my heavy suitcases upstairs. This property does not meet ADA standards. There is a heavy smell of marijuana in the hallways and the first room that I was assigned the smell got so bad in there that I had to change rooms and still place a towel under the door to prevent other smells from entering my room. The rooms were not very clean either. One of the evenings that I stayed here, around 2 o'clock in the morning there was a fight in the hallway with a woman sc... read more
Business response:
Dear Guest, Thank you for taking the time to share such a detailed account of your stay. We are genuinely sorry for the difficulties you encountered, including the lack of an elevator, unwelcome odors, noise disturbances, and the overall condition of your accommodations. We understand how upsetting these issues must have been and regret that we did not meet your expectations. Your feedback is being taken seriously as we work to strengthen accessibility, cleanliness, and enforcement of property policies. We appreciate your re... read more
Could hear a lot of people fighting on friday night, some intoxicated other people around, messed with sleep. Room is moderate to low quality, but not too bad considering the price.
Business response:
Dear Guest, Thank you for sharing your experience. We are sorry to hear that noise from other guests made it difficult for you to rest, as disturbances like that can certainly affect the comfort of your stay. We also appreciate your balanced feedback regarding the room’s condition and your perspective on the space. Your comments help guide our efforts as we continue to work on improving the overall guest experience. We hope you’ll consider visiting again so we can provide a more relaxing and seamless stay in the future. Sinc... read more
I saw an accurate review too late. Had I not paid in advance, I would have hi tailed it out. Tons of smoke in the lobby and it got worse headed to the room. Our room initially smelled of paint, which I thought was a blessing. The smoke overpowered that paint in a hurry. Towels were either just folded again after animal bathing, or just naturally hairy. Wear your shoes at all times. For the first time ever I put a chair to help secure the door. I know it was not an expensive option, but since it was close to destination. High... read more
Business response:
Dear Kenneth, Thank you for taking the time to share your experience. We sincerely apologize for the discomfort and disappointment caused by the smoke odor, cleanliness concerns, and overall condition of your room. We understand how these issues affected your stay and regret that it did not meet your expectations. Your feedback has been shared with our team to address air quality, housekeeping standards, and guest safety measures. While we recognize that some improvements may take time, we are committed to enhancing the over... read more
Fights in the corridors, smells like pee and cleaning solution. Mattresses are rough.
Business response:
Dear Thomas, Thank you for sharing your feedback. We sincerely apologize for the disturbances and odors you experienced during your stay, as well as the discomfort with the bedding. Your comfort and satisfaction are very important to us, and we have shared your comments with our team to address these concerns and improve the overall environment. We truly appreciate your input and hope you might consider staying with us again in the future, so we can provide a more peaceful, clean, and comfortable experience. Sincerely, Hotel... read more
Frequently asked questions about Extended Stay America - Knoxville - West Hills
How is Extended Stay America - Knoxville - West Hills rated?
Extended Stay America - Knoxville - West Hills has a 3.5 star rating with 1,272 reviews.
When is Extended Stay America - Knoxville - West Hills open?
Extended Stay America - Knoxville - West Hills is open now. It will close tomorrow at 12:00 a.m.