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Extended Stay America - Knoxville - West Hills
- Hotels
- Knoxville, TN
About this business
Location details
1700 Winston Rd., Knoxville, TN, 37919, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not a nice hotel or room
You tricked me! This is the place for you! But only if you're looking for guests walking around the lobby, drinking liquor from a bottle, 30+ hairs in your shower, and just mini muffins as your "free breakfast"! The guest ratings did not match the actual hotel stay...
Well, I get in my room and there is piss and pubic hair that isn’t mine, all over the toilet and what I can only guess is semen along with burn marks on the sheets that haven’t been washed, so there’s that. Not to mention the homeless roaming the parking lot looking for things to take so I won’t be sleeping much tonight and instead watching my vehicle. I want my $84 back. This place is worth $35 a night MAX.
Dirty, unsafe, hair in bed, wet shower, police in building due to some issues, basement room, broken appliances, dirty overall
Filthy, dirty room. This should not be an American option. Go to India if you want something comparable.
Was not clean and unpleasant odors
The room had an overwhelmingly musty smell. Cleaning was limited; it appears they changed the towels and sheets and that was about it. The floors weren’t even swept and were filthy. The bed was creaky and uncomfortable. The faucet to turn the water on was broke off and just sitting in the side of the filthy tub. When I pulled the lever to turn on the shower head, mote water came out of the faucet than the shower head. It was bad enough I even wrote to corporate. Random, small issues aren’t a big deal, but this property is cl... read more
Business response:
Dear Kate, We sincerely apologize for the condition of your room and the maintenance and cleanliness issues you encountered. What you described is far from the standard we aim to provide, and we take your concerns very seriously. Our housekeeping and maintenance teams have been made aware and corrective action is being taken to ensure no guest experiences similar problems. We truly regret the discomfort you experienced and appreciate you bringing this to our attention. We are committed to addressing your concerns with fairne... read more
Checked in ok. Went around back to go to room, open the door to the hallway and was hit with the smell of cigarettes and some pungent food smell. Supposed to be non smoking hotel. Went in room smelled like straight up cigarettes. Bathroom had mold in shower. There was no hair dryer. The furniture was old and worn out. The pillows smelled like cigarettes. The door leading out back did not have a lock so the building wasn't secure. All night long things were moved and clanked on the floor above. Couldn't sleep because of the n... read more
Business response:
Dear Sherri, We sincerely apologize for the multiple issues you encountered during your stay, including the strong odor, cleanliness concerns, noise disturbances, and lack of security. What you described falls far below the standards we strive to maintain, and we are taking your feedback seriously. Our housekeeping and maintenance teams have been notified to address the mold, worn furniture, and non-functioning back door. We’re also reinforcing our non-smoking policy to ensure guest comfort. Your input is valuable in helping... read more
Spacious room, good location, worst smell ever The cigarette and pot smoke smell at this property was unbearable, especially for a family trip with kids (traveling for a funeral, no less). I know this area of Knoxville well and assumed the hotel would be in much better condition than it was. The room was had was large, but we couldn't bear to stay in it due to the overwhelming smells in the room, lobby and hallways. I got a refund for one of three nights, wish it was more. This place is a mess.
Business response:
Dear Mary, We’re truly sorry to hear that your stay was affected by strong odors throughout the property, especially during such a difficult time for your family. This is far from the environment we aim to provide, and we apologize for the discomfort caused. We take your feedback seriously and are reinforcing our non-smoking policy and addressing ventilation and cleanliness issues in both rooms and common areas. We're glad you found the room spacious and appreciate your patience. Your comments help us improve, and we hope to... read more
Frequently asked questions about Extended Stay America - Knoxville - West Hills
How is Extended Stay America - Knoxville - West Hills rated?
Extended Stay America - Knoxville - West Hills has a 3.5 star rating with 1,272 reviews.
When is Extended Stay America - Knoxville - West Hills open?
Extended Stay America - Knoxville - West Hills is open now. It will close tomorrow at 12:00 a.m.