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Extended Stay America - Knoxville - West Hills
- Hotels
- Knoxville, TN
About this business
Location details
1700 Winston Rd., Knoxville, TN, 37919, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was first put into a room with no mattress topper and over used sheets (you know the sheets with little balls all over it). The bed was hard. I woke up with a sore body. Terrible sleep!!! I was moved into a room with a bandaid in the shower. Obviously they hadn’t properly clean the room. Just a pay a little more for a better hotel trust me! If they put you in room 210, don’t do it or you’ll pay the next day.
Business response:
Dear Mellissa, We sincerely apologize for the issues you encountered with the room condition, cleanliness, and comfort during your stay. This is not the level of service we strive to provide, and we will address these concerns with our housekeeping team to ensure improvements. Your experience is important to us, and we are committed to making the necessary changes. We hope to offer you a more comfortable stay on your next visit. Sincerely,Hotel Management
I felt the property didn't advertise as it truly was. The exterior doors that led directly to my floor were locked until a certain time of day while the reception staff acted as though it was fine all the time-I guessed the time when they were unlocked. There wasn't an elevator that I could find. Everything that I assumed would be in the room was not, such as a coffee maker, etc.--those had to be requested. The staff would respond when asked, but nothing was ever fully explained. Then, to charge for local calls on the phone ... read more
Business response:
Dear Susan, Thank you for your feedback. We’re sorry to hear that certain aspects of your stay didn’t meet your expectations, and we apologize for any confusion regarding amenities and building access. We strive to provide a comfortable, well-informed experience, and your comments help us improve our communication with guests. Please know that we’re addressing these concerns to ensure greater clarity and accessibility for future guests. We appreciate your insights and look forward to welcoming you back under better circumsta... read more
The hotel is very rundown and needs lots of maintenance. Many things that are supposed to be available are not (vending machines, detergent, etc.). "Breakfast" is only coffee and a muffin. However, it's in a great location with several dining and shopping alternatives and access to local buses just outside the hotel.
Business response:
Dear Jose, Thank you for your feedback. We appreciate your comments regarding the maintenance issues and the limited breakfast options. We understand how important these aspects are for a pleasant stay, and we are actively working on improvements to enhance our facilities. We're glad to hear that you enjoyed our great location and nearby dining and shopping options. Your insights are valuable to us, and we hope you will give us another chance to provide a better experience in the future. Sincerely,Hotel Management
When we entered the lobby a woman was upstairs on a couch & I guess we interrupted her nap? She got up & muttered f***, loud enough for us to hear. The gentleman that actually checked us in was friendly however. As for the room … we paid almost $100 for a room that had not been cleaned. There was hair in the bathtub, crumbs on the TV stand & the floor was filthy. The rooms also have an odor however I attribute that to people cooking in their kitchenettes. We checked in around 8pm & after being on the road for 13 hours we tri... read more
Business response:
Dear Misty, Thank you for your feedback. We sincerely apologize for the negative experience you had during your stay. It is unacceptable for our guests to encounter unclean rooms and poor service, and we understand how frustrating this must have been after a long journey. Your comments regarding the staff behavior and cleanliness are being taken seriously, and we will address them with our team. We appreciate your input as we strive to improve, and we hope you will consider giving us another opportunity for a more pleasant s... read more
I had high expectations for this non-smoking facility, but unfortunately, my stay was far from satisfactory. Upon entering the room, I was hit with a strong smell of cigarette smoke, which was very off-putting for a non-smoking space. The cleanliness was also a major issue. The bathroom clearly hadn’t been properly cleaned, with used soap and shampoo left from the previous guest, and the towels and rags had visible stains. The floors felt dirty and unkempt, and to top it off, I found leftover beer in the refrigerator. The en... read more
Business response:
Dear Asia, Thank you for your feedback. We are sorry for not meeting your expectations of the room and its comforts. To prevent the issues you experience, we enforce strict quality control standards. We understand that our guests have many options, so we aim to provide clean, comfortable suites at an affordable price. The room conditions you described are unacceptable and not up to our standards. We will address this with our staff and reinforce the importance of exceptional customer service and attention to detail. We would... read more
Stayed here w/ my daughter while touring UTK. Never have I stayed in a more disgusting place in my life. Linens and towels were old and stained. Floor was littered with hairballs, and there's no carpet in the rooms so you can hear your neighbors to the left, right and above. At night, it acted as some type of crackhouse. People yelling, playing music IN the hotel at all hours and outside acted as some sort of "crack house" with people hanging out in the parking lot all through the night. If you care about yourself and your f... read more
Business response:
Dear Guest,Thank you for sharing your experience, and our sincere apologies for the unacceptable conditions encountered during your stay. It is deeply concerning to hear about the issues with cleanliness, noise, and the disruptive environment. This does not reflect the standards aimed for, and these concerns will be addressed with the housekeeping and our teams to ensure immediate improvements. Additionally, the safety and comfort of guests are top priorities, and an investigation into the disturbances mentioned will occur t... read more
Our entire room floor was sticky everywhere you walked, I saw staff taking out trash all piled up on the luggage cart. I would never recommend this dirt hole.
Business response:
Dear Timothy,Thank you for taking the time to share your experience. We are truly sorry to hear about the issues you encountered with the cleanliness of the floor and the trash situation. This is not the standard we aim to provide. Your feedback is crucial, and we will address these concerns with our team to improve our service. We appreciate your comments and hope you consider giving us another opportunity to offer a more satisfactory experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Knoxville - West Hills
How is Extended Stay America - Knoxville - West Hills rated?
Extended Stay America - Knoxville - West Hills has a 3.5 star rating with 1,272 reviews.
When is Extended Stay America - Knoxville - West Hills open?
Extended Stay America - Knoxville - West Hills is open now. It will close tomorrow at 12:00 a.m.