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Extended Stay America - Knoxville - West Hills
- Hotels
- Knoxville, TN
About this business
Location details
1700 Winston Rd., Knoxville, TN, 37919, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Buggy weekend! Room was not ready when we arrived an hour later than check in. Staff did their best to complete as quickly as possible, but the room was bug infested. Needless to say the wife was not happy!
Business response:
Dear Guest, We sincerely apologize for the delay in your check-in and for any issues you encountered in your room. Our team strives to ensure a comfortable stay, and we regret falling short in this instance. We take pest concerns very seriously and will promptly address this matter with our housekeeping and pest control teams. Your comments help us improve, and we hope to provide you with a much better experience in the future. Sincerely, Hotel Management
Dont be cheap and go elsewhere Room smelled of cigarettes, clearly had not been cleaned in a few visits. Towels and bed sheets were yellow.
Business response:
Dear Nevaeh, We sincerely apologize for the condition of your room and any discomfort you experienced during your stay. Cleanliness and guest satisfaction are our top priorities, and we deeply regret that we did not meet your expectations. We are addressing the concerns you’ve mentioned with our housekeeping team to ensure that such issues do not occur in the future. We truly appreciate your comments and are committed to improving our services. We hope you’ll consider staying with us again and give us the opportunity to prov... read more
Did not have a reserved room available after overbooking, tried to charge more for a smaller room than my original room cost, and finally was told the second floor was the top floor by the attendant on duty after trying to make sure I was in a low noise area because I had my dog with me. This is a three-floor facility. This is outside of the hotel's control, but there were several very odd individuals around the hotel. One individual was sitting on my car's front bumper and did not respond when spoken to. Overall an odd area... read more
Business response:
Dear Michael, We sincerely apologize for the overbooking issue and any miscommunication regarding room availability. We understand how frustrating this must have been and regret that your experience was not as expected. Your concerns about the surrounding environment will be noted, and we appreciate your patience. Guest comfort and safety are our priorities, and we will work to improve. We hope for another opportunity to provide a better stay. Sincerely,Hotel Management
Terrible- This was terrible. I trust the reviews and had higher hopes than this. When we arrived, the couch bed was completely unusable. The closet was broken. The towels had stains and the bed sheets were stained. There were crumbs at the bottom indicating that the sheets were not changed between users. There was mold in the shower. Had we not gotten it at 12:30am, I would have left. The kids socks were black indicating that the floors were not clean. When sleeping it felt like bugs were crawling on us. Also, at night there... read more
Business response:
Dear Danielle, We sincerely apologize for the issues you encountered, including cleanliness concerns and maintenance problems. This is not the experience we want for our guests, and we regret any discomfort you faced. Our team has been made aware of your concerns, and we are addressing them to ensure improvements. We appreciate your patience and the opportunity to make things right. We look forward to welcoming you back!Sincerely,Hotel Management
Poor maintained room, bathroom door would not close & latch because door hit jam, broken handicap bar with jagged metal edges which could cause a serious cut, entrance door sweep missing that has a 1 inch gap, main light cover hanging partially off, countertop molding coming off, dirty walls, hard bed, …….
Business response:
Dear John, We apologize for the maintenance issues you encountered during your stay. Your feedback is valuable, and we will address the door, broken handicap bar, and other concerns with our maintenance team to ensure these issues are resolved promptly. We strive for the highest standards of comfort and safety for our guests, and we hope to have the opportunity to welcome you back for a more pleasant stay. Sincerely,Hotel Management
Uncomfortable is an understatement The place is old. Towels were cleaned but you could see they were at least 5 years old, even had holes!. The bathroom counter along with the shower pan hasn’t been cleaned in a while and were stained. Lastly the bed covered had stains on it. I had to sleep fully cloth.
Business response:
Dear Guest, We apologize for the issues you encountered during your stay. We take cleanliness and maintenance seriously and will address your concerns with our housekeeping team to ensure the towels, bathroom, and bed linens meet our standards. We regret that your experience did not reflect the high quality we strive for, and we appreciate your patience. We hope to welcome you back soon for a more pleasant stay. Sincerely,Hotel Management
Just don’t
Business response:
Dear Guest, We’re sorry to hear that your stay did not meet your expectations. Guest satisfaction is our priority, and we regret any disappointment you experienced. While your comment is brief, we would appreciate the opportunity to understand your concerns better so we can address them and improve. Please feel free to reach out to us directly with additional details. We hope to have the chance to serve you better in the future. Sincerely,Hotel Management
BEWARE OF AWFUL ODOR I travel with my dog, so I was put in a “pet room.” No carpet, ok, understandable. But it was cold, zero color or decor. Again, one night, whatever. However, THE ODOR WAS HORRENDOUS. It smelled like stale smoke, which made me sick to my stomach and triggered a migraine. Even my dog refused to eat. On top of that, the mattress was so thin, springs dug into my back. Even if I managed to fall asleep despite the smell, I was woken up being stabbed by springs. I was directed to a back door and felt hidden awa... read more
Business response:
Dear Dana, We sincerely apologize for the discomfort you experienced during your stay. We understand how important it is for both you and your pet to feel comfortable, and we deeply regret that your room's condition, odor, and mattress did not meet expectations. Your comments are being taken seriously, and we are addressing these issues with our team to ensure a more pleasant experience for future guests. We hope to have the opportunity to welcome you and your pet back for a better stay. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Knoxville - West Hills
How is Extended Stay America - Knoxville - West Hills rated?
Extended Stay America - Knoxville - West Hills has a 3.5 star rating with 1,272 reviews.
When is Extended Stay America - Knoxville - West Hills open?
Extended Stay America - Knoxville - West Hills is open now. It will close tomorrow at 12:00 a.m.