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Extended Stay America - Knoxville - West Hills
- Hotels
- Knoxville, TN
About this business
Location details
1700 Winston Rd., Knoxville, TN, 37919, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The reservation stated hair dryers were available upon request. I requested a hair dryer but was told that they do not have hair dryers. This was a first for me. The refrigerator in the room did not open fully as the door hit the stove. The bed was not comfortable and there were dogs barking consistently.
Business response:
Dear Sheena, We apologize for the inconvenience regarding the hair dryer availability and any confusion caused. We also regret the issues you experienced with the refrigerator door and the comfort of the bed. Additionally, we understand how disruptive the barking dogs were and are addressing this with our team to minimize disturbances. Your comments help us improve, and we appreciate your understanding. We hope to provide a better experience and warmly welcome you back in the future. Sincerely, Hotel Management
Location and my room was dirty, very poor housekeeping.
Business response:
Dear Guest, We sincerely apologize for the condition of your room and the lack of cleanliness you encountered during your stay. Maintaining a clean and comfortable environment is a top priority for us, and we are sorry that we did not meet your expectations. Your feedback has been shared with our housekeeping team to ensure immediate improvements are made. We appreciate your comments, as they help us better serve our guests. We hope to have the opportunity to restore your faith in our property on your next visit. Sincerely, ... read more
Horrible smell filled the entire room and room looked like a bull ran through it
Business response:
Dear Guest, We sincerely apologize for the unpleasant odor and the condition of your room during your stay. This is not the standard we strive to maintain, and we have addressed these concerns immediately with our housekeeping and maintenance teams to prevent future occurrences. Your comfort and satisfaction are very important to us, and we appreciate you bringing this to our attention. We hope to have the opportunity to welcome you back for a much improved experience. Sincerely, Hotel Management
The only good thing was the clerk that checked me in. She was very nice and fast at checking me in. All the rest was bad: There was no toilet paper or holder. The sheets were stained red and brown. The sink and bathroom mirror had toothpaste residue. The toilet seat was dirty. The bathtub had a large pink mold ring around the drain, mold all over the tile, and soap scum on the tile walls. One of the side doors wouldn’t open at all (BIG fire safety hazard!) and another side door wouldn’t shut and lock. The property is dated w... read more
Business response:
Dear Guest, We are very sorry to hear about your experience. The issues you described regarding cleanliness and facility maintenance are far below our standards and will be immediately addressed with our housekeeping and maintenance teams. We’re also deeply concerned about the reported fire safety hazard and are taking this seriously. Please reach out to us directly at [contact info] so we can make things right. We value your feedback and hope to regain your trust in the future stay. Sincerely, Hotel Management
Disgusting place
Business response:
Dear Guest, We are truly sorry to hear about your experience and apologize for not meeting your expectations. Cleanliness and guest satisfaction are of utmost importance to us, and we are currently addressing the issues you've mentioned with our team. We appreciate your comments and hope you'll consider giving us another chance to provide a better experience on your next visit. Sincerely,Hotel Management
burn marks on tub, holes in walls, carpet real dirty, desk chain - arms loose, fabric torn, chair - fabric real dirty, inside lock only had two screws holding in door and those were loose,
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sinc... read more
I found another place to stay the second night I was in town - even without getting my money back. Dirty (horrible!), loud. Do not stay here.
Business response:
Dear Guest, We regret that your experience did not meet expectations and sincerely apologize for any cleanliness or noise issues you encountered. Providing a comfortable and welcoming environment is our priority, and we take concerns like yours seriously. We will address these matters with our housekeeping and management teams to ensure improvements. We appreciate your input and hope for the opportunity to offer you a much better stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Knoxville - West Hills
How is Extended Stay America - Knoxville - West Hills rated?
Extended Stay America - Knoxville - West Hills has a 3.5 star rating with 1,272 reviews.
When is Extended Stay America - Knoxville - West Hills open?
Extended Stay America - Knoxville - West Hills is open now. It will close tomorrow at 12:00 a.m.