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Extended Stay America - Knoxville - West Hills
- Hotels
- Knoxville, TN
About this business
Location details
1700 Winston Rd., Knoxville, TN, 37919, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I would not recommend unless you want to hear noises all night.
Business response:
Dear David,We regret to hear about the noise issues you experienced during your stay. We understand how disruptive this can be and apologize for the inconvenience. Your feedback is important to us, and we are reviewing our procedures to address and minimize such disturbances. We appreciate your comments and hope you might consider giving us another chance in the future to provide a more peaceful and pleasant experience.Sincerely,Hotel Management
No bed bugs noticed
Business response:
Dear Terry,Thank you for sharing your feedback. We are relieved you did not encounter any bed bugs during your stay. However, we regret that your overall experience did not meet your expectations. Your comments are valuable, and we will review them carefully to address any areas of concern. We hope you consider staying with us again, allowing us the opportunity to provide you with a more positive experience.Sincerely,Hotel Management
Just average. Stayed 2 nights. Housekeeping never came to make bed, empty trash or check on towels. Hair from previous occupant was on the floor. One of the towels had stains on it. Bed was clean but very uncomfortable. “Breakfast” was coffee & granola bars. Not close to downtown Knox or UT, especially if during rush hour traffic. (20 min on highway). Would not recommend
Business response:
Dear Kerry, Thank you for sharing your feedback. We apologize for the issues you experienced during your stay. It is concerning to hear about the housekeeping and comfort issues. We understand the importance of cleanliness and comfort and will address these matters with our team to ensure improvements. We also regret that the location and breakfast offerings did not meet your expectations. Your feedback is invaluable in helping us enhance our services. We hope to have another opportunity to provide a better experience.Sincer... read more
This stay was very different from any others! Upon checking in, I get to my room. The air wasn’t running, as expected. I try to turn it on. It does not work. I push all the buttons, nothing happens. So I call the front desk. Tell the assistant I cannot get the air to turn on. He tells me I’ll be right there. He gets there, works with it for about 10 minutes and finally gets it to come on. After explaining they do not have a maintenance man right now he just up and quit?! So that doesn’t explain why The complete front parking... read more
Business response:
Dear Guest, Thank you for sharing your experience, and we sincerely apologize for the discomfort and inconveniences you encountered, from the malfunctioning air conditioning and parking challenges to the issues with the bathroom and the early checkout time. We understand how frustrating this must have been, especially with such limited time in the area. Your feedback is precious, and we will address these concerns with our team to ensure improvements are made. We hope you will consider staying with us again, giving us a chan... read more
Don’t stay here for the price. Smelled awful. Likely people living there, loud arguing from guest's room next to us. Staff was accommodating to move our room which was quieter. Wouldn’t book there again. Worth about $20/night not what we paid.
Business response:
Dear Kristin, Thank you for your feedback. We're sorry to hear about the issues you encountered during your stay. It’s disappointing to know the room smell and noise impacted your experience. We’re glad our staff could assist by moving you to a quieter room. We appreciate your comments and will use them to improve our services. We hope to offer you a better experience in the future.Sincerely,Hotel Management
Bed spead was dingy people cussing outside my window people screaming in hall way
Business response:
Dear Julie, Thank you for your feedback. We are sorry to hear about the issues you faced during your stay, including the condition of the bedspread and disturbances from outside. Your comfort and satisfaction are important to us, and we regret that we did not meet your expectations in these areas. We are addressing these concerns to improve our overall guest experience. We appreciate your feedback and hope you will consider staying with us again, as we are committed to providing a better and more pleasant environment for our... read more
Cheap rental
Business response:
Dear Janet, Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. We strive to provide a comfortable and pleasant stay for all our guests, and it seems we fell short during your visit. Your comments are important to us, and we will use them to make necessary improvements. We hope you might consider giving us another opportunity to provide a better experience in the future.Sincerely,Hotel Management
There was a wet towel left in the bathtub and an unfolded towel on the bathroom floor, which made me uncertain if it was clean or not. Additionally, the floor near the door was white and powdery. Upon arrival, the first thing the receptionist asked me was about the score of the ongoing soccer game, which felt unprofessional.
Business response:
DearAKIRA, We sincerely apologize for the cleanliness issues you encountered in your room and our receptionist's unprofessional behavior. Your experience does not reflect our standards, and we regret any inconvenience this caused. Please know that we are committed to improving our services and addressing these concerns promptly. We hope you will consider giving us another opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Knoxville - West Hills
How is Extended Stay America - Knoxville - West Hills rated?
Extended Stay America - Knoxville - West Hills has a 3.5 star rating with 1,272 reviews.
When is Extended Stay America - Knoxville - West Hills open?
Extended Stay America - Knoxville - West Hills is open now. It will close tomorrow at 12:00 a.m.