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Extended Stay America - Knoxville - West Hills
- Hotels
- Knoxville, TN
About this business
Location details
1700 Winston Rd., Knoxville, TN, 37919, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty… Room was a bit worn down for my liking. Bathroom was a bit dirty and so were the towels and bed linens. The floor was a bit slippery and sticky at the same time. The lobby and hallways of the hotel smelt like smoke. I wouldn’t stay here again.
Business response:
DearAshley, We sincerely apologize for the disappointing condition of your room and the cleanliness issues you encountered. Your experience with the bathroom, towels, bed linens, and the overall smell of the hotel is unacceptable and not reflective of our standards. We appreciate your feedback and will take immediate steps to address these concerns. We hope you will consider giving us another chance in the future to provide a better experience.Sincerely,Hotel Management
Undistinguished property, forgettable location and lack of amenities. Service and staff level was poor.
Business response:
Dear Carlos, We apologize for your disappointing experience. We strive to provide a memorable stay with excellent service and amenities. Your feedback is valuable and will be used to improve our standards. We appreciate your insights and regret any inconvenience caused. We hope to exceed your expectations in the future, wherever you choose to stay.Sincerely,Hotel Management
Not the worst but not very clean and comfortable. Order hotel guests were pretty rough and there was a fight in the parking lot.
Business response:
DearMelissa,We apologize for the lack of cleanliness and comfort you experienced during your stay. Your concerns about the other guests and the incident in the parking lot are taken very seriously. We are working to improve our standards and ensure a safe, pleasant environment for all our guests. Thank you for your feedback, and we hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Management
Bad Review I had a very bad experience i had to go to the front desk multiple time because my keycard stopped working. There were also roaches crawling around the kitchen counter just overall not a good experience!
Business response:
Dear Brandon, We apologize for the inconvenience and discomfort you experienced during your stay. Providing a clean and comfortable environment is our priority, and we regret any issues you encounter with your keycard and pests. We take cleanliness and maintenance seriously and will promptly share these concerns with our team. Your feedback helps us improve, and we appreciate you bringing this to our attention. If your travels bring you back to the area, we would appreciate the opportunity to provide you with a more positive... read more
Glad we only stayed one night because there was no hot water and the shower was disgusting.
Business response:
Dear Laci, Thank you for your feedback. We sincerely apologize for the lack of hot water and the condition of the shower. This is far from the standard we strive to maintain. Your comments have been shared with our maintenance and housekeeping teams to address these issues immediately. We regret that your stay was disappointing and hope you consider giving us another chance to provide a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Knoxville - West Hills
How is Extended Stay America - Knoxville - West Hills rated?
Extended Stay America - Knoxville - West Hills has a 3.5 star rating with 1,272 reviews.
When is Extended Stay America - Knoxville - West Hills open?
Extended Stay America - Knoxville - West Hills is open now. It will close tomorrow at 12:00 a.m.