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Extended Stay America - Knoxville - West Hills
- Hotels
- Knoxville, TN
About this business
Location details
1700 Winston Rd., Knoxville, TN, 37919, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not great... Considering a kitchen is provided, and your name suggests a longer stay, was surprised there was no cookware, dishes or silverware. No hair dryer or coffeemaker provided in the room. Bathroom was not clean enough and towels had hair on them.
Business response:
Dear Guest, We sincerely apologize for the shortcomings you experienced during your stay. Our goal is to provide a fully equipped and comfortable environment for all our guests, and we regret that we fell short in your case. The absence of cookware, dishes, and basic amenities like a hair dryer and coffeemaker is not up to our standards. For future reference, this can be obtained from the front desk reception. Additionally, the cleanliness issues you encountered are unacceptable. Please know that we are addressing these conc... read more
Not good. Left before we stayed the night and went to a different hotel.
Business response:
Dear Fred, Thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry if this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for choosing us, and we wish you all the best with your travels.Sincerely,Hotel Management
Not accommodating Entrance partially blocked by pile of dirt. You have climbed up the steps to get to the rooms. No elevator. No coffee maker or hair dryer (yet they have kitchen with microwave). No closed captioning on tv and it said on the door in the room that it accommodates hearing impaired. Few ants in the room and got bitten. And AC was noisy and kept cutting off and turning back on on it own. The room is clean and the bed is comfortable but could not sleep bc of AC unit. The room is also spacious.
Business response:
Dear Charles, Thank you for your feedback, and we apologize for the issues you encountered during your stay. We are addressing the concerns you mentioned regarding the entrance, amenities, and AC unit to ensure a more comfortable experience for our guests. Your comments are important to us, and we appreciate your understanding. We strive to provide a clean and comfortable environment for our guests and regret any inconvenience caused. We hope to have the opportunity to welcome you back for an improved stay.Sincerely,Hotel Ma... read more
Worst hotel I’ve ever stayed at. Pull out couch was broken. My husband had to sleep on the floor so our kids could have the bed. The kitchen is empty. Nothing to use in the cupboards. There was a disgusting claw of an animal on the kitchen counter. Breakfast was a joke. I had to ask for coffee. It was all empty. Furniture was so uncomfortable and dirty.
Business response:
Dear Melanie, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. Thank you again for your candid feedback; this helps us improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management
Upon arriving there was no one at the desk. I wanted for 5-10 min then picked up the phone. I didn’t get anyone so I then called the main number for extended stay. Eventually they were able to track done the person on duty, she came out and gave me attitude as she was in the bathroom. I asked “ isn’t there a sign to put up then you leave the desk” and she said yes but I didn’t put it up. She then started to read the Sign to me (seriously passive aggressive ) instead actually just start checking us in. At no point did she tak... read more
Business response:
Dear joseph, Thank you for your honest review. First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team members to see what went wrong. Also, we are deeply sorry that our staff was not as responsive as they should have been in addressing your concerns, especially during check-in. It is always our goal to follow up and resolve everything to your total satisfaction; therefore, we are disappo... read more
Terrible smell in hallway and rooms. Smelled like cat urine
Business response:
Dear Lori, Thank you for staying with us and sharing your concerns. Our goal is to deliver an exceptional experience for our guests, and our housekeeping team works hard to provide a clean and comfortable environment. However, we apologize for falling short and regret that this issue compromised your stay. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Knoxville - West Hills
How is Extended Stay America - Knoxville - West Hills rated?
Extended Stay America - Knoxville - West Hills has a 3.5 star rating with 1,272 reviews.
When is Extended Stay America - Knoxville - West Hills open?
Extended Stay America - Knoxville - West Hills is open now. It will close tomorrow at 12:00 a.m.