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Extended Stay America - Knoxville - West Hills
- Hotels
- Knoxville, TN
About this business
Location details
1700 Winston Rd., Knoxville, TN, 37919, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Avoid it you can. This place is more like a motel. Came in and there is no lobby. Initial room had a STRONG smell of fish. Toilet also looked like someone had used it to go #2 and had not flushed well. Got moved to another room, kids screaming outside of it after 11pm. Stained carpet through room. Walls paper thin. Breakfast incredible disappointing- just packaged muffins, and a granola bar.
Business response:
Dear Guest, Thank you for reviewing your recent experience with our hotel. We are sorry that we failed to meet your expectations in various aspects of your stay, especially regarding the issues with the cleanliness of your room. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us, so we are sorry you did not have a better experience while you were here. We also apologize for not meeting your expectations with our complimentary grab-and-go breakfast. We are already working to address the p... read more
Don’t stay here. Our first room was stinky like 1000 dogs. We then got a bottom floor room. At 2:30 am, someone with super loud music in their car decided to park right outside our window. Lyrics with the F word were in every other screaming word. So when you get a room to rest because you have a long drive ahead, waking up startled at that is not the ideal situation.
Business response:
Dear Sandra, thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret that our staff did not respond to your requests while you were here and apologize for that inconvenience. It was an honor to host your visit, and we hope you will give us another chance in the future.Sincerely,Hotel Management
The place is rundown, no elevator, no one even greets you as you come and go from the place, no outside trash can, no trash can in bathroom, no hair dryer, no hangers. Rap music and partying late into the night. Walls are paper thin. When you step into the tub it creaks and groans like it is going to collapse into the floor below.
Business response:
Elizabeth, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
I suppose you get what you pay for. Cheap but gross. Really needs an update, I’d never recommend to anyone unless they were broke af.
Business response:
We appreciate you being our guest and sharing your observations. It is disappointing to know our property did not provide you the value you were hoping for, and we are sorry you felt our hotel needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. We understand your frustration and appreciate your patience. It would be our pleasure to welcome you back for the seamless stay you deserve. Sincerely, Hotel Management
The property is very dark and far enough from other businesses that make it an ideal target for thieves. My husband is sure he saw a drug transaction occur in the parking lot while I was checking in.
Business response:
Thank you for bringing this scenario to our attention. It was disappointing for us to read your comments, and we regret the inconvenience caused to you. We offer you our assurance that we would be looking into this matter. We hope to receive an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Bugs!!!! In the bathroom and kitchen. Enough said!!
Business response:
William, thank you for being our guest. You are correct to expect a comfortable, clean and bug-free environment when staying with us. Although we regularly treat, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we failed in this case. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the futu... read more
Nice room, bad service I was supposed to get picked up from the hotel by a relative. Because of a medical emergency, he asked if he could pick me up at around noon instead of 11am which was the official check out time. The hotel manager refused to give me an extra hour and said they will charge me $10 for every extra hour I stay at the hotel. I stay in over 100 hotels a year for work, and this the first time any hotel refuses to let me stay an extra hour for free, especially considering it was because of a medical emergency.... read more
Business response:
Eric, thank you for being our guest. Although you liked your well-appointed room, we apologize for the behavior of one of our associate and are sorry we couldn’t accommodate you with a late check-out. Your feedback is discussed with appropriate individuals as it will help us improve our service and facilities going ahead. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Knoxville - West Hills
How is Extended Stay America - Knoxville - West Hills rated?
Extended Stay America - Knoxville - West Hills has a 3.5 star rating with 1,272 reviews.
When is Extended Stay America - Knoxville - West Hills open?
Extended Stay America - Knoxville - West Hills is open now. It will close tomorrow at 12:00 a.m.