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Extended Stay America - Lawton - Fort Sill
- Hotels
- Lawton, OK
About this business
Location details
940 NW 38th St, Lawton, OK, 73505, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wouldn’t stay unless absolutely necessary When I entered the front door I almost knocked a worker off a ladder because I didn’t know there where going to be someone working right at the front door. Also the shower is first thing I wanted when on a long trip but I had to wipe off the shower from old dirt and mold. If I could get my money back for another place to stay I would have left. Not to include the loud “workers” screaming in the halls and outside in the parking lot at all hours. The place is extended stay and you can ... read more
Business response:
Dear Chad, Thank you for sharing your experience with us. We deeply regret the inconvenience you experienced during your stay with us. We recognize the significance of providing our guests with a serene and comfortable environment, and we offer our apologies for not meeting this standard. Your comments remind us there is always room for improvement, and we will review your feedback with the appropriate individuals. Thank you for choosing us; we look forward to serving you better in the future.Sincerely,Hotel Management
Awful place I would not recommend this stay at all
Business response:
Dear Aileen, Thank you for being our guest and for your valuable feedback. Our goal is to provide every guest with an exceptional stay, and we apologize if this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
Animal waste stemch throughout The hotel was disgustingly filthy. You could smell the stench of aminals and animal waste as soon as the doors slid open. Had we not paid in advance, we would've went elsewhere. Not a good thing when you're allergic to animals. I would NOT recommend hotel to anyone!
Business response:
Dear Sandra, Thank you for sharing your review. We deeply regret the unpleasant experience you encountered during your recent stay. Your feedback regarding cleanliness is concerning and does not reflect our usual standards. Please accept our sincere apologies for any inconvenience caused. We take your comments seriously and will address them with our housekeeping team to ensure that it does not happen again. Thank you once again for bringing this to our attention. We are looking forward to having you stay with us once again ... read more
Someone sleeping in the lobby all night. Only had coffee and tea for breakfast. Lied that they had put stuff out. I went down stairs at 6 to smoke. Guy was still sleeping in chair. Went back in 6:30. Still no breakfast. We was even told to remove are garbage when we left. Was told if you get the floors dirty. Ask and we will get a vacuum for you. I did say something. I was told. What do you expect when you pay for an Xfinity room
Business response:
Dear Pamela, Thank you for sharing your feedback following your recent stay at our hotel. We prioritize the comfort and satisfaction of our guests and sincerely apologize for any shortcomings in meeting your expectations. We are grateful for your constructive comments, which have provided insight into areas where we can improve, and we will take the necessary steps to address your concerns. We hope to showcase our unwavering commitment to providing a pleasant and seamless experience during your future visits.Sincerely,Hotel ... read more
Not recommending Extremely run down and sparsely stocked. Could sign out a coffee pot for room but no coffee provided. Breakfast was lacking and not as described and in pictures.not recommended
Business response:
Dear Guest, Thank you for taking the time to leave a review. Our objective is to ensure that every one of our guests has a remarkable and delightful experience during their stay with us. We extend our sincerest apologies for not being able to live up to your expectations. We recognize the significance of commencing the day with a satisfying breakfast, and we regret that your experience did not meet your standards. It is never our intention to mislead; therefore, we apologize for any miscommunication and frustration this caus... read more
not good outside appearance of hotel was nice. Check in attendant was nice. The room was was not good. It smelled horrible, there was a recliner in the room that must have been 100 years old. The only thing that was nice in the room was the bathroom. I actually considered sleeping in the tub.
Business response:
I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future. I hope you will give our hotel and company a chance to prove that your unsatisfactory experience was an exception.
Upon arrival I went to the room, the bathroom lighting, the bed lighting on the wall on the rigfht hand side, and the overheadlighting prior to the bathroom lights do not work. I addressed my concern with the staff prior to stepping out for the day. I was shunned because I interupted his phone call relating nothing to his job. I was informed it would be taken care of prior to my return; well without a doubt it was not even adressed. the door itself did not remain closed unless the dead bolt lock was in the on/functioning sec... read more
Business response:
Dear nicholas, Thank you for sharing feedback about your recent stay. We are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. It is very unusual for our team to be unresponsive to a guest's needs when made aware of a problem. We understand how this can impact the overall experience and assure you that we take such matters very seriously. We will address this appropriately to ensure our guests' comfort and satisfaction. If we may be of any further assista... read more
Terrible Hotel Well the good..it was doable. BUT no hospitality service—meaning the staff are NOT welcoming—quite the contrary. Walls are tissue thin with banging and thumping constantly. No towel service—you have to bring towels down, they count them, and give you towels back. ONE small garbage can. Sheets are cheap and blankets are tissue thin. Room wasn’t vaccumed with crap on floors. BREAKFAST INCLUDED was a JOKE. Coffee and at the checkin Nutragrain bars or a small packaged muffin—$3.00 bottled water. Checkout was a jok... read more
Business response:
We are sorry to hear that your stay fell short of your expectations. We make every effort to provide you a home away from home experience and we hope you will give us another chance to make it up to you.
Business response:
We are sorry to hear your stay was not up to your expectations. We hope you will give us another chance to make it up to you.
Frequently asked questions about Extended Stay America - Lawton - Fort Sill
How is Extended Stay America - Lawton - Fort Sill rated?
Extended Stay America - Lawton - Fort Sill has a 3.6 star rating with 2,264 reviews.
When is Extended Stay America - Lawton - Fort Sill open?
Extended Stay America - Lawton - Fort Sill is open now. It will close tomorrow at 12:00 a.m.