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Extended Stay America - Lawton - Fort Sill
- Hotels
- Lawton, OK
About this business
Location details
940 NW 38th St, Lawton, OK, 73505, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
None
Business response:
Dear Antonia, Thank you for leaving your feedback. We never want to disappoint any of our guests, so we apologize for your concerns during your stay. Thank you for choosing us, and we hope you will visit again soon.Sincerely,Hotel Management
Stole my money and submitted a small claims to the court!
Business response:
We take guest concerns seriously and prioritize a respectful environment for all. In this instance, a violation of our policies required action to protect our team and other guests. If you have further questions about our policies or need assistance, please contact us directly.
I dont even know The stay was horrible i understand that this is an extended stay hotel and animal friendly but my room smelled horrible it smelled like all they did was let their dog piss and sh** on the floor that smell was just horrible and when i said something to the front desk all they said was Oh we're sorry you can spray something for the smell SMH i definitely will reconsider staying here but as far as room service they do offer it but at an additional cost you have to take your own trash out and if you need new lin... read more
Business response:
Dear Guest, Thank you for choosing to stay with us during your recent visit to our area. We understand that the cleanliness of our accommodations plays a vital role in creating a pleasant stay for our guests, and we apologize for any inconvenience you may have experienced. We have shared your feedback with our housekeeping team, and we are working to ensure that our guests have the best possible experience when they stay with us in the future. Also, we adhere to principles of transparency and integrity. To this end, we list ... read more
You have to pay to change your towels and pay to pick up trash in hallway unheard need to change
Business response:
Dear Clyde, Please accept our apologies for not meeting all your expectations. We appreciate your business and value you as a guest. Our front desk team is always here to assist and ensure you enjoy your stay. We hope to welcome you back and provide the quality stay you deserve.Sincerely,Hotel Management
The check-in attendant was not CUSTOMER friendly at all.
Business response:
Thank you for your review, we will use this information to coach our employees for the future.
Business response:
We are sorry to hear that your stay was not up to your expectations. We hope you will give us another chance in the future.
Dirty carpet and smells bad, no breakfast only muffins!
Business response:
Dear Prejith, Thank you for sharing your feedback following your recent stay at our hotel. We prioritize the comfort and satisfaction of our guests and sincerely regret any shortcomings in meeting your expectations. Your concerns have been promptly addressed with our housekeeping team for a thorough review and necessary action. Furthermore, we will share your valuable feedback with our leadership to enhance our breakfast offerings and better align with our guests' preferences. We hope to provide a pleasant and seamless exper... read more
Business response:
We are sorry to hear that your stay was not up to your expectations. We hope that you will give Extended Stay another chance.
Cigarette smell was horrible!!! Was not an old cigarette smell left by last person it was the rooms near us that their continuous smoking was getting through our bathroom vent !!!
Business response:
Dear Anaba, Thank you for sharing your review of our hotel. We pride ourselves on service excellence and aim to exceed our guests' expectations on every visit. We regret any concerns that may have kept you from having an outstanding stay. It was a pleasure hosting your visit to the city, and we hope you will return on your next visit to the area.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Lawton - Fort Sill
How is Extended Stay America - Lawton - Fort Sill rated?
Extended Stay America - Lawton - Fort Sill has a 3.5 star rating with 2,428 reviews.
When is Extended Stay America - Lawton - Fort Sill open?
Extended Stay America - Lawton - Fort Sill is open now. It will close tomorrow at 12:00 a.m.