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Extended Stay America - Lawton - Fort Sill
- Hotels
- Lawton, OK
About this business
Location details
940 NW 38th St, Lawton, OK, 73505, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Arrived an hour after check in. Their WiFi was out of order so they couldn’t check anyone in. Completely unacceptable. There should be a contingency plan for when this occurs. Ended up having to stay in the lobby for an hour, until their WiFi was restored. Worst part, they have no clue what happened. They don’t seem like competent or empowered employees.
Business response:
Dear Michael, We apologize for the inconvenience you experienced during check-in due to our WiFi outage. This situation is not reflective of our usual standards, and we understand your frustration. Please be assured that we take your feedback seriously and will work to improve our contingency plans to better handle such situations in the future. We appreciate your understanding and hope to have the opportunity to provide you with a more seamless experience should you choose to stay with us again. Sincerely,Hotel Management
The staff was nice but the hotel was dirty. Everything was dirty.
Business response:
Dear Isis, We sincerely apologize for your disappointing experience during your stay at our hotel. We take great pride in upholding high standards of cleanliness and guest satisfaction, and we regret any oversights that may have occurred. Your feedback has been communicated to our housekeeping team to prevent any recurrence of these issues. We sincerely hope that you will consider giving us another opportunity to provide you with a more seamless and enjoyable stay in the future.Sincerely,Hotel Management
Business response:
We are sorry to hear that your stay did not meet your expectations. We hope that you will give us another chance.
My room was located on the second floor and the guest above were very NOISY. Also, the tub I needed to step into to take a shower was VERY unclean!
Business response:
Dear Alphonsine, We would like to express our gratitude for your patronage and for taking the time to provide us with your valuable feedback. We sincerely apologize for any inconvenience caused by the cleanliness issues in your guest room and any disturbance caused by noise during your stay. Your comments remind us there is always room for improvement, and we will review your feedback with the appropriate individuals. We hope you will stay with us again for a much-improved experience the next time your travels bring you this... read more
Business response:
We are sorry to hear that your stay was not up to your expectations. We hope that you will give us another opportunity to serve you in the future.
The room smell really bad and the carpet have grease
Business response:
We were sorry to hear about your experience, we hope that you will give us another chance to make it up to you.
Don’t miss your flight Here’s a Tip when you are thinking about booking this hotel, “a hotel is in the travel industry, so if you are five minutes late to your plane you miss it, it’s the same with a hotel” Those words came from your amazing manager Bryan! I booked my hotel around 10 pm and made the two hour drive to the hotel, I had to use the bathroom when I got there so since the bathroom was locked and I danced around the lobby for 15 minutes waiting for someone to return as the sign said than used the bathroom you guess... read more
Business response:
Dear Heather, Thank you for your feedback. We are sorry about the problems you encountered with your reservation. Ensuring that our guests receive top-notch customer service is our top priority, and we are disappointed that we did not meet your expectations. You have our assurance your comments will be addressed appropriately. We also apologize for any billing-related concerns you had and if these were not resolved to your satisfaction. Thank you again for bringing this to our attention, and we ask that you give us some time... read more
If you like sleeping in your car book a room Got to the hotel late from driving with my child only to find out the hotel had canceled my rooms and gave them to someone else so me and my family had to sleep in our cars when asked why they were canceled ramone would not give a reason or a solutions!
Business response:
Unfortunately, you made the reservation for the 5th and did not show up until the 6th and so the reservation was automatically cancelled to run the hotels reports as per reservation agreement.
Awful place
Business response:
Dear Gerald, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we sincerely apologize for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Lawton - Fort Sill
How is Extended Stay America - Lawton - Fort Sill rated?
Extended Stay America - Lawton - Fort Sill has a 3.6 star rating with 2,264 reviews.
When is Extended Stay America - Lawton - Fort Sill open?
Extended Stay America - Lawton - Fort Sill is open now. It will close tomorrow at 12:00 a.m.