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Extended Stay America - Lawton - Fort Sill
- Hotels
- Lawton, OK
About this business
Location details
940 NW 38th St, Lawton, OK, 73505, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room had a mold smell to it. When i called to get cooking supplies they said they had ran out
Business response:
Dear Colin, Thank you for giving us your feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. We are also sorry for the inconvenience due to kitchenware. We will address this with our team to ensure our kitchenware inventory is complete and our guests get all the necessary amenities. We appreciate valuable feedback like yours so we can ... read more
The tub was so dirty stained then it had hair in the tub. I had to put a towel in there. The stool have black around the inside. They need to provide customers cleaning products. Other than the stay was nice.
Business response:
We are sorry that your stay was not up to your expectations, and we hope you will give us another chance to serve you in the future.
1 & Done When I arrived a sign said to call 0 if checking in. There was not a phone in site. I had to walk around and only when another guest tried to locate the registration clerk for me. It was tattered. All but 1 were broken hangers, flat old pillows, old thin bedding, a large hole on the (p)leather chair arm without any (p)leather, the towels were like thin rags. Brian is excellent, he was polite & keeps it very clean in common areas. After 1 night I paid to go to another hotel. You have to go down and ask for a coffee p... read more
Business response:
Dear Stephanie, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. On the positive side, we appreciate your positive feedback regarding the service provided by our associate, Brian. We hope you w... read more
Unsatisfactory Experience My husband and I went to Oklahoma/Fort Sill to witness our daughter graduate from Basic Training. First, yes I did book a stay here, but was not allowed to check in because of the time of our arrival. My husband and I arrived in Oklahoma City late because we had a nighttime flight and we were extremely exhausted because we had to drive over an hour just to get to this hotel. When we arrived, it was well after midnight, that wasn’t our fault but I do understand. The gentleman at the front desk told u... read more
Business response:
We are sorry about the inconvenience, unfortunately in the check in agreement all reservations have to be checked in prior to midnight otherwise the reservation will be cancelled when night audit runs.
Staff no to friendly
Business response:
Dear NAOMI, Thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. Our staff genuinely cares about providing an enjoyable stay to all our guests, and this incident does not reflect our usual service. Appropriate measures have been taken to ensure this is not repeated. Once more, we apologize for this unpleasant experience and hope you will consider returning so we can show you the hospitality you deserve. Sincerely,Hotel Management
First, A room was reserved 17 days in advance that was supposed to be a handicapped accessible suite, upon arrival no such rooms were available. Room that was given to us didn't even have grab bars at tub or toilet. Second, upon check in you must sign a contract that at their discretion they can charge you extra for this thing or that and you release your rights to arbitrate these charges. Third, the motel advertises that they have breakfast available. That consisted of a muffin and cup of coffee. When I questioned staff the... read more
Business response:
Dear Steven, Thank you for sharing your feedback. We apologize that the room type you requested was not available, and we regret any frustration and inconvenience this caused. We do everything possible to honor requests; however, depending on our occupancy, it is not always possible. We also want to apologize for not meeting your expectations regarding the breakfast and Wi-Fi. Your feedback is valuable to us, and we want to assure you that we are taking the necessary steps to address the issues you experienced. We value your... read more
Was without a heater for 2 nights other than that everything was ok
Business response:
Dear Robert, We appreciate you taking the time to provide feedback on your recent stay. It is very concerning to read about the inconvenience you experienced with the heater during your stay. Please accept our sincere apologies for our oversights and for failing to resolve this promptly. We are committed to improving our services, and your comments will be shared with our maintenance team to ensure such matters do not impact future guests. We value your patronage and hope you'll consider giving us another opportunity to prov... read more
Our room had roaches! It smelled terrible; the only reprieve was keeping the window open. Running the AC created a terrible smell. We found multiple roaches in both bathroom and the kitchen/bed area. The only reason we did not leave was all the higher quality hotels in the area were booked. Very disappointing stay.
Business response:
Dear Paul, We're genuinely sorry to hear about your experience during your stay. We appreciate your feedback, and we understand your concerns. Your comfort is essential to us, and we're committed to addressing these issues to ensure a more pleasant stay in the future. We hope you consider giving us another opportunity to provide a better experience. Your feedback is invaluable, and we aim to improve our services.Sincerely,Hotel Management
Between dirty carpet and dirty bathroom with the ceiling fan full of dust! I have not mention the homeless guy sleeping in the front desk with your employees on their devices behind the counter so people can’t see! Very disappointing to stay at a place that services muffins & coffee ONLY!
Business response:
Dear Guest, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that such was your experience. Also, thank you for your feedback about our breakfast offerings; we are disappointed you were not happy with the variety. Your comments will be shared appropriately; we always want to know what would enhance our guest experience. We hope to have the pleasure of welcoming you back soon so we can provide you wit... read more
Frequently asked questions about Extended Stay America - Lawton - Fort Sill
How is Extended Stay America - Lawton - Fort Sill rated?
Extended Stay America - Lawton - Fort Sill has a 3.6 star rating with 2,264 reviews.
When is Extended Stay America - Lawton - Fort Sill open?
Extended Stay America - Lawton - Fort Sill is open now. It will close tomorrow at 12:00 a.m.